I was coming into Greenville SC from 10 hours away for my Son's graduation from Clemson University and made a reservation through priceline 2 weeks in advance. I travel a lot for business and was a diamond hilton honors member. I notified them well in advance I needed 2 beds as there were 3 people and we would be checking in late due to the long travel time. The employee who took my call said fine I will note on your file.
When we arrived at 10:00 p.m. last Sunday we were told when we checked in that we were given the "parlor suite" I have never heard this term in all my travels and thought it was like every other hotel that has "suites" which means a bed and a sofa sleeper. or adjoining living area.
As we were heading to our room another employee said the "parlor suite" has no bed only a pull out sofa. When we complained we were told since we booked through priceline that's the only room we could have. What , NO BED!!!????
Only after rasining our voice and asking for management and standing firm for 30 minutes did we receive another room.
The front desk staff were condescending, disrespectful and downright rude only beacuase we used priceline. If they are going to treat priceline customers like dirt they should stop selling rooms on priceline.
I guess they only treat you good when you are paying full price when you travel on business.
What a bad experience.
On a good note my son received his Master's in Healthcare Architecture from Clemson University and was the top student in his class and has a JOB!!!
- Official Description (provided by the hotel):
- Ideally situated in a beautiful suburban setting on Greenville's vibrant east side, our location is convenient for downtown Greenville and Greenville-Spartanburg Airport. Extraordinary attention to detail and southern ambiance greet you at every turn, and our proofesional and gracious staff believes you deserve nothing less! Our guest rooms and suites are designed for your complete comfort, and our whirlpool, sauna and indoor/outdoor pool with sun deck will ensure a relazing and refreshing stay. Vercitti Ristorante Italiano offers Northern italian cuisine from Tuscany at lunch and dinner and a complete breakfast. Our elegant Lobby Bar is ideal for a cocktail at the end of the day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Orbitz, Cheap Tickets, Hilton Hotels, TripOnline SA, Agoda, Odigeo and Tingo so you can book your Hilton Greenville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Greenville Hotel Greenville
- Hilton Hotel Greenville