First, this is my second stay at a Courtyard (on opposite ends of the country), and both were laid out very nicely with super comfy, sharp rooms. This would be enough to attract me here. But, the real clincher is the GREAT staff...
On Sunday, my wife was celebrating a birthday, so I called ahead and asked if they could help me out with a surprise: I had a jar of rose petals I wanted them to spread on the bed for her. The man I spoke with was VERY quick to assure me this wouldn't be a problem. When I stopped by the hotel later to check in (while my wife was in the car), the two ladies at the front desk immediately jumped when I gave my name. They both were clearly anticipating me, and they assured me this would be taken care of. They took my rose petals, box of chocolates and card, and they quickly removed them to another room just in case my wife showed up. In addition, they called someone else over to give instructions to, because I was being checked into a room that wasn't cleaned yet (I assured them I wouldn't be back for a few hours) and there wasn't a guarantee my room would be cleaned before they left. I felt very confident I was in good hands.
Later, when my wife and I were going up to our room for the first time, we passed through the lobby, and I was stopped by the same ladies at the front desk. They had had an issue with the room I was previously assigned, so they switched me to a different room--a suite!
When we arrived in the room, there was a BEAUTIFUL heart on the bed formed out of rose petals, and in the middle of the heart was the box of chocolates and the card tilted on it with a couple of petals on it as well. I was blown away--and so was my wife!
It's one thing for a hotel staff to be accommodating, but they clearly went above and beyond. The fact that my request was clearly passed on to multiple people to ensure it wasn't missed was really impressive to me, and I felt like we were treated like VIP customers.
If I am back in Greenville, THIS is my hotel for sure. Thank you, thank you, thank you for helping make my wife's birthday so special!
- Official Description (provided by the hotel):
- Courtyard Greenville Haywood Mall hotel is located near GSP airport, Bon Secours Welness Arena, TD Convention Center and downtown Greenville. Amenities include flexible work spaces, free Wi-Fi and The Bistro with breakfast, dinner and beverage options. The hotel also features an onsite fitness center and outdoor pool. ... more less
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- Also Known As:
- Courtyard By Marriott Greenville Haywood Mall Hotel Greenville
- Greenville Courtyard
- Greenville Marriott