I typically do not prefer to dine at chains such as this, but my boyfriend and I were given a giftcard as a Christmas gift, so in we went for a late lunch/early dinner on a Sunday. I have to say, our server Sydney was fantastic! There was a dish called Hearts of Gold Mahi, essentially Mahi topped with a few artichoke hearts, sun dried tomates, and a light lemon sauce. I'm not a fan of Mahi, so after asking the server if it was okay, I substituted salmon. (salmon and tilapia were the only other 2 fish offered on the menu) A simple seasoned piece of salmon and a simple seasoned piece of mahi were also offered on the menu, and they were roughly the same price. The Hearts of Gold Mahi dish was approx. $1 more than the plain version. Sydney returned about 10 minutes later, looking very apologetic, and said she was told by the kitchen that to put the artichoke/sun dried tomato/lemon sauce bunch on the top of the salmon instead of the mahi, that it would be a $3.50 upcharge. I asked fairly politely to clarify, was I to understand that for a piece of fish the same size, and roughly same price (by a little change), that I was not only going to be charged the higher price for the Hearts of Gold Mahi (in comparison to the plain offering), but ALSO an additional $3.50? She regretfully explained that she knew it made no sense and that she had been arguing about it with the kitchen, but offered to send the manager over to our table to speak with so that they might be able to deal with the kitchen. The manager came over promptly, and after I nicely let her know about the discepancy, she quickly interjected that we were talking about two different values in fish, and the worth of adding said topping on one type vs another. And, well, they just HAD to charge me $3.50. Disbelieving of the idiocy I was hearing, I simply said "Oh." What do you say to that load of garbage? The manger stated she understood if I didn't want to pay extra, and I replied that I certianly did not. Sydney immediately brought back a menu for me to look at, and the manager said to let her know if there was anything else and walked off. I ended up with a steak- a less expensive item at that. The steak was cooked perfectly and tasted good, the other components of the meal were average. Our server apologized again when she brought our check about the fish, again stating it was ridiculous and made no sense, and thanked me for being pleasant about it.
Because a manager chose to insult my intelligence and attempt to what I perceive as scam a customer, we spent less money than we would have, and at this time do not see ourselves visiting again in the future, especially with all of the wonderful establishments in the area that we frequent and have a clue about how to treat customers.
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