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“Family Weekend” 5 of 5 stars
Review of The Westin Poinsett, Greenville

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The Westin Poinsett, Greenville
4.0 of 5 Hotel   |   120 South Main Street, Greenville, SC 29601   |  
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Ranked #8 of 62 Hotels in Greenville
Myrtle Beach, South Carolina
1 review
1 helpful vote 1 helpful vote
“Family Weekend”
5 of 5 stars Reviewed August 16, 2014

We could not have been more pleased with our stay at the fabulous Westin Poinsett in the heart of downtown Greenville. We visited our son and future daughter in-law as we were working on wedding planning for their wedding next September. Mike Graves, new F&B Manager, was our "host" this weekend as he and our son are close friends. He single handedly made sure the weekend was perfect and the entire staff could not have been nicer toward us during our stay. We met with Kelly, the Westin Poinsett Wedding Director, who was also very helpful! We will certainly have a block of rooms for our son's wedding at the Westin during the wedding weekend as we know the staff and hotel are a perfect fit for us, our family and our friends. We could not say enough great things about this hotel, you would not be disappointed if you stay here. Thanks again Mike and Westin team, we look forward to seeing yall again soon!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, September 3, 2014
Dear Carol,
Thank you for your wonderful review of the Westin Poinsett! We are so excited our staff has already made you feel like part of our family here! Kelley Moore our wedding Director is ready to help you and your future in-laws plan for a block of rooms during the wedding festivities. Thank you for recognizing Mike Graves, our Food and Beverage Manager for being your caring “host”. Our entire staff will work hard to make sure your stay is perfect from start to finish! Thank you again for taking the time to write such a nice review! We look forward to seeing you again soon!
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817 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
McMinnville, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2014

The Westin Poinsett is a nice hotel in a great location. It is a little dated, but the room was clean and quiet. The staff was very welcoming and accommodating. We would definitely recommend this hotel!

Room Tip: Corner rooms seem to be larger. Request a room with a Main St. view.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, September 3, 2014
Dear Guest,
Thank you very much for your nice review of the Westin Poinsett! Our staff works hard to make sure you receive everything you need for a comfortable stay. Our hotel opened in 1925 but has been fully renovated several years ago and is being updated constantly, offering modern amenities such as complimentary fiber optic high speed internet or flat screen TVs receiving 95 channels (most in HD). We are pleased to hear that our staff was very accommodating, which can make a big difference in the quality of a hotel experience. Thank you again.
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Spartanburg, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

For six year in a row we have used the Westin to room 40 to 60 customers for a seminar we hold. They provide a great experience for them and us. Service is outstanding from every angle. The breakfast, shuttle, and front desk staff is outstanding. Our customers experience luxury at a reasonable price.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, September 3, 2014
Dear David,
Thank you so much for choosing the Westin Poinsett to host your Seminars! Our sales team and banquet staff are grateful for your recognition and will continue to work hard to make sure your company’s events go smoothly from booking to departure. We are glad to offer your customers a luxury experience while keeping the price reasonable. We all look forward to welcoming you and your team back next year. Thank you for your loyalty!
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Alabama
Senior Contributor
34 reviews 34 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 10, 2014

My children and I stayed at The Westin Poinsett while visiting family. The room was very clean and quiet. The roll away bed was worth the rental fee. When we walked in and saw the roll away everyone wanted to sleep on it! Check in was very polite and quick. We enjoyed the fresh cookies in the lobby as well...more than once:-)
Room service was fast and very good, you can walk to any place in downtown, and the river walk is steps away.
Very nice hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, September 3, 2014
Dear Guest,
Thank you so much for writing such a nice review of the Westin Poinsett! It is always wonderful to hear when guests thoroughly enjoy their stay including all the amenities we have to offer (including the complimentary cookies)! The roll away beds are part of our famous Heavenly Bed program and indeed very comfortable. Thank you as well for complimenting the quality of our Room Service food and it’s short delivery time. And yes, we agree, our location allows you to reach all downtown attractions by foot. We sincerely hope to welcoming you and your family back again!
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Abbeville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014

Awesome experience! Above and beyond service and support! Will definitely return! The Team at the Westin made our special weekend one to remember! Janice, Dry and Mike, as well as the Lounge Team made it great!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, September 3, 2014
Dear Wallace,
Congratulations on your Anniversary and thank you so much for writing such a nice review of the Westin Poinsett! Our staff works diligently to help make our guest’s special moments last a long time. Thank you for mentioning three of our managers by name. They were excited to be recognized. We very much look forward to welcoming you and your family back again!
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Valletta, Malta
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 5, 2014

One normally associates staying at a hotel in a downtown center with a chore or need, rather than an enjoyable pleasure. Stayed for 3 nights at the Westin Poinsett over the 4th of July holiday. The hotel itself is well organized and cared for as one would generally expect of a domestic Westin. The building is a refurbishment of a hotel building that has been on the site for over 80 years and enjoys the peculiarities of age. The rooms were well sized and the bathrooms fresh and modern. The hospitality was welcoming: southern throughout. The staff is an absolutely positive attribute of this hotel - the doormen, reception, room cleaners and the lobby staff serving snacks and cocktails made you want to stay at the hotel. On Sundays, there is a farmers market on the main street where the hotel is located - very well put together with something to offer both residents and visitors. The street is also dotted with a good array of restaurants, bars, coffee shops and shops with a minimal exposure of chains. Totally local feel! People were walking the streets throughout the evening and the police presence was visible without being intimidating. The municipal authorities have done a nice job of refurbishing downtown Greenville and the Westin is a significant bright light in the array.

Room Tip: Views are not the greatest - don't pay money for a supposedly good one
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, August 11, 2014
Dear Guest,
Thank you for choosing to stay at the Westin Poinsett! We originally opened our doors in 1925 and since then we have worked hard to provide gracious southern hospitality to every guest who stays with us! We are delighted you enjoyed the “peculiarities of age” that we try hard to maintain. Did you notice that you can still see the original mail box system and the old bank vault doors are another fun find for our guests! While we are thrilled you enjoyed everyone on staff from the bellmen to the Piano Lounge bartenders we are also happy you got the chance to experience Greenville including our famous Saturday morning Farmers Market. We hope next time you travel for the holidays you choose to stay with us again!
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Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 3, 2014

My wife and I recently visited Greenville for our anniversary. We stayed at the Westin for four nights and had a fabulous time. The location is exceptional and service the same. The valet service helped with our luggage and the reception staff was amazing. The concierge wrote us a letter wishing us a terrific stay and anniversary. This was a thoughtful token to the trip. I will be staying there when revisiting this wonderful city.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabianu, General Manager at The Westin Poinsett, Greenville, responded to this review, August 5, 2014
Dear Guest,
Congratulations on your anniversary! Our staff loves to make moments special as our guests celebrate their milestones! Our concierge, Janice, goes above and beyond when it comes to making guests feel like family. Our bellman and front desk staff were touched by your kind words as well. Thank you again for staying with us and we hope to welcome you and your wife back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Poinsett, Greenville

Address: 120 South Main Street, Greenville, SC 29601
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Greenville
#6 Romantic Hotel in Greenville
#7 Family Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Poinsett, Greenville 4*
Number of rooms: 200
Official Description (provided by the hotel):
The only 4-diamond hotel in Greenville, our downtown location puts you in a great spot for exploring the city. Onsite, we have over 10,000 sq ft of event space, perfect for all types of occasions ... more   less 
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Also Known As:
The Westin Poinsett, Greenville Hotel Greenville
Westin Poinsett Greenville
Poinsett Hotel Greenville Sc
Westin Greenville
Greenville Westin

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