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“Bad Check In, Fair Stay” 2 of 5 stars
Review of Holiday Inn Express Greenville I-85 and Woodruff Road

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Holiday Inn Express Greenville I-85 and Woodruff Road
2.5 of 5 Hotel   |   1036 Woodruff Road, I-85 Exit 51-A, Greenville, SC 29607   |  
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Ranked #13 of 62 Hotels in Greenville
USA
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Bad Check In, Fair Stay”
2 of 5 stars Reviewed July 9, 2014

2nd visit here. Got much grief over check in. Using my gov. ID to get gov. rate, was rudely told that they only accept gov. rate for their state only. Never have I experienced this at this hotel, nor any other hotel chains I stay at. The gov. rate has always been the same, with ID, no matter the state. And yes, the hallway carpets are just as dirty as they were a year ago. I will not be back here..

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, July 10, 2014
We apologize our check inn experience did not meet the expectation that we have established as the standard here at the Holiday Inn Express. Indeed, we do honor government rates with proper identification, based on availability. Booking in advance will often ensure that you receive a government rate as that allotment fills very quickly and is not available once the allotment of government rates fill. We do offer other very attractive discounts based on availability as well. Our carpets are shampooed monthly and are cleaned professional once each quarter, We apologize that you caught us in less than pristine condition. We do work very diligently to ensure that every guest has an excellent experience and are disappointed we failed at delivery that standard to you. We wish you safe travels in the future and hope that we will have the opportunity in the future to regain your good will.
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118 reviews from our community

Traveler rating
    65
    37
    10
    6
    0
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Ivins, Utah
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2014

We stayed in room 224 the week of 18 through 24 June 2014. Our room was clean and well maintained. Room cleaning staff was very good and we reused our towels and required no other freshening in order to conserve water and resources. Breakfast was well above average with yogurt, milk, pancakes (after the machine was repaired), biscuits, gravy, sausage, bacon, scrambled eggs, muffins, white/wheat/raisin bread, oranges/apples/bananas, cinnamon rolls, etc. I stuck to the eggs (real!), yogurt, toast, banana, coffee. Breakfast room staff was attentive and friendly. Microwave, refrigerator, coffee maker in room (and there was coffee available every time I wanted it in the breakfast room.)

We used the exercise room daily. Some issues there. Equipment included recumbent bike (seat not adjustable, so unusable), elliptical, treadmill, and weight machine - also scale, water fountain, and most days, towels. We stuck to the aerobic equipment. Unfortunately there were no sanitizing wipes provided and the grips on equipment definitely needed cleaning. A room AC unit worked well but a fan is also needed. There is a TV with remote. We did not use the indoor pool.

Having read reviews I inquired about elevator noise and proximity of our room to it. Was told we were second room away from elevator and it would not be a problem. This was true but probably due only to the fact that the elevator motor noise was masked by the continuously running air conditioner. It did wake me the first night - or earlier in the morning than i wanted to be awake. There is also a noisy industrial facility (Nutra Manufacturing) across the parking lot at the southeast end of the building which operates 24/7. Avoid rooms near the elevator if you are sensitive to intermittent noise and rooms near the south end of the building. Back side is also recommended.

The location is very convenient to all Greenville ahs to offer. Only a few minutes to downtown via I-385. For great BBQ, try Bucky's on Pelham Rd (a short drive) and Henry's Smokehouse on Wade Hampton Blvd. As a former Greenville native, I can fairly rate those two as "tops." And for a great splurge dinner downtown, Trattoria Giorgio (reservation required!) is hard to beat (we had the rack of lamb and halibut, tiramisu and panna cotta!!) The hotel is walking distance (when it is not hot and humid) to Strossner's Bakery (many great treats! - strawberry lemonade cake!)

With better maintenance of exercise equipment and available sanitizing wipes and a room one or two farther away from the elevator, I would rate a five.

Would stay again.

Room Tip: Back side, at least three rooms from elevator and not too close to the Nutra Manufacturing plant.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, July 10, 2014
Thank you for your very detailed and thorough review. We appreciate the time you took to let us know about your stay. We are happy to see that you enjoyed your stay, but are disappointed that not every aspect of your stay met your expectations and fell short of our usual standards. We do, indeed provide sanitizing wipes for the fitness equipment. They are located in a dispenser on the wall adjacent to the equipment. We are in the process of upgrading our fitness room with brand new equipment so we hope that you will be able to enjoy that on your return trip. Our rooms near the elevator are definitely a great choice for guests wanting that proximity and convenience, but as elevators do tend to make noise with use, they are certainly not for the light sleepers. We will do everything we can to accommodate those requests for guests. Our location is, indeed, one of our crowning features as we are so convenient to everything. Your added suggestions and reviews about restaurants in the area likely very appreciated by viewers looking for places to eat while they're staying with us. Thank you! We hope to see you again soon and do hope that you we will be able to recover from the less than stellar impression we left with you about certain aspects of your stay with us. Safe Travels!
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Lexington, South Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2014

Glad I selected this hotel! Super clean. Wonderful front desk, housekeeping and breakfast staff! Kids played in the indoor pool and had a great time as well. Convenient to EVERYTHING! Will definitely stay in this hotel again!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, July 10, 2014
Thank you for your kind words of praise. We are so happy that you were able to experience what it is we aspire to do for all of our guests. We believe that our people truly make the difference and our full hot breakfast is definitely the right way to start any day. We are so happy to see that you enjoyed it. We look forward to seeing you again in the future!
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Pratt
Top Contributor
88 reviews 88 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 5, 2014

The hotel was very easy to get to. We used our Garmin and were let directly to the front door.
We were checked in immediately upon arrival and went into the room and it was nice and clean. The only thing I didn't like about the room was that we had the AC turned as low as it would go and it was still too warm and muggy. We didn't complain as we were extremely tired and we just slept without the blanket. Also,when in the shower, please be careful. It can become very slick when showering. I would stay at this location again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, July 10, 2014
We appreciate your taking the time to let us know about your stay with us. I have forwarded your comments regarding your AC and shower to our maintenance team to be sure that we address them and avoid any future issues. I have also forwarded your comments to our housekeeping department as kudos for a job well done. Thank you again for reviewing your stay with us and we look forward to seeing you again!
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Vail, Colorado
Top Contributor
86 reviews 86 reviews
34 hotel reviews
Reviews in 48 cities Reviews in 48 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 1, 2014

I stayed one night and found this to be a great choice in Spartanburg! It was clean and comfortable and quiet. I had planned on using the free shuttle from GSP but did not use it, however that was a key selling point for me. You do have to call the day before and arrange the time. I also used the indoor pool and enjoyed it for Grandson! Very nice staff. Food delivery available.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, July 15, 2014
I believe you may have reviewed a hotel in Spartanburg as our hotel is located in Greenville SC. Our shuttle does not require appointments and runs M-F from 6am until Midnight as needed. Our Holiday Inn Express at Westgate Mall does operate a shuttle by appointment. Our management company operates that hotel as well. We are glad to see that you enjoyed your stay there. We hope that you will select our hotel on Woodruff Road in Greenville, SC or our hotel at Westgate Mall in Spartanburg anytime you're in the Upstate of South Carolina!
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USA
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 15, 2014

I have previously avoided this area due to the traffic. I'm glad I stayed here. There are lots of choices for restaurants, bars, and other things in the immediate vicinity... Several are within walking distance.

Traffic is bad for this area but I'm used to driving in New York, LA and in other places and overall it's not bad (how can I even start compare traffic in South Carolina to any big city?).

I will probably stay here again.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, July 15, 2014
Thank you for taking the time to review your stay with us. We agree that our hotel is an excellent choice for location. We are located right in the middle of Woodruff Roads new and booming shopping and dining district with many restaurants and bars only yards from the hotel. We're directly across the street from the brand new Magnolia Town Centre and right off of I-85 and I-385. We're glad to see you chose us and hope that you will continue to choose us each time you come back to Greenville, SC!
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Marietta, Georgia
Top Contributor
96 reviews 96 reviews
23 hotel reviews
Reviews in 55 cities Reviews in 55 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 4, 2014

We needed to stay one night in Greenville, and didn't need to stay right downtown, so we decided to stay at this Holiday Inn Express because we got a really good rate.

The hotel is what you'd expect for a HIE. Very clean, good staff, better-than-average breakfast.

We were very happy to receive an upgraded room, including couch, coffee table, breakfast table, and a very small kitchenette area.

The hotel is directly across the street from a mall, and there are a number of chain restaurants in the area.

The only bad thing about the stay is that we were there at the same time that a number of kids' soccer teams were there, so that was a little crazy, especially at breakfast. But, you can't really fault the hotel for that.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, July 15, 2014
Thank you for letting us know about your stay with us. We are happy to see that you enjoyed your stay. One of our goals is to deliver a consistently excellent experience so you can come to depend on the service and experience you will receive at every Holiday Inn Express. We do like to think our hotel is a little special as we do have some very genuinely caring people on our team. Please know that anytime you stay with us and experience any type of noise from other guests, we are very proactive to make sure that every guest has a pleasant stay with us no matter the reason they're here. We will always address any issue that you may have! We hope to see you again the next time you return to Greenville, SC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Greenville I-85 and Woodruff Road

Address: 1036 Woodruff Road, I-85 Exit 51-A, Greenville, SC 29607
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Greenville
#13 Family Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Greenville I-85 and Woodruff Road 2.5*
Number of rooms: 155
Official Description (provided by the hotel):
Smart, is a whole lot smarter at the Holiday Inn Express Hotel & Suites-Woodruff Road, Greenville, South Carolina. With 155 guest rooms and the option of booking one of our two room suites, we're so much more than what you'd expect from a Holiday Inn Express. With 42" Flat panel LCD televisions in all suites, indoor pool and over 3000 square feet of versatile function space we have exactly what you need to relax, conduct business or simply recharge while you're on the road. We now offer complimentary shuttle service to and from GSP International as well as local area businesses, restaurants and shopping venues. Come experience our award winning hospitality completely with free long distance calling, free fiber optic wireless Internet access and our full hot Express Start breakfast bar. Located just 6 miles from GSP International, BMW and within 2 miles of GE, Michelin, Fluor, ICAR, Hubble Lighting and the Hollingsworth Development site, we're the convenient choice when you re traveling to Greenville for business. For pleasure, you couldn t make a smarter choice! Located in the heart of Woodruff Road s new, booming shopping and dining district, we're just minutes from downtown Greenville, the Bon Secours Wellness Arena (formerly the Bi-lo Center), the Peace Center for the Performing Arts, Falls Park on the Reedy. Come see why the Holiday Inn Express Hotel & Suites, is a whole lot smarter! ... more   less 
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Also Known As:
Holiday Inn Express Greenville i-85 And Woodruff Road Hotel Greenville
Holiday Inn Greenville
Greenville Holiday Inn

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