I would like to take a minute and acknowledge two of your employees. I was confirmed to stay at your hotel on Friday, February 14th, in a studio room. When I arrived and checked in, I found the room to have an unusual smell and felt the room was not to my liking. Since I am a regular at your hotel, I found that the other rooms I have stayed in were much more appealing to the eye. I immediately called down to the front desk. Bridget was the front desk attendant who checked me in. I had found that once I checked in, her shift had ended, but she had not left the building yet. Once she heard what was happening she immediately came up to my room to ask what she can do to make my stay memorable. She then went back to the front desk and spoke with Chelsea. Bridget returned with good news that they had switched me into your model suite, room 207. When I walked into this room, I was in awe. I couldn't have asked for a better room on the most romantic night of the year. This trip was definitely a memorable one to say the least. Please take a moment and honor these two wonderful employees. It's people like them that make me come back to stay at your hotel. I think they should be awarded with a full day off with pay! lol
Thanks again Bridget, Chelsea and Extended Stay America - Haywood Mall for reminding me what you do best and that's good customer service.
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- Also Known As:
- Studio Plus Greenville