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“Glad I stayed here.” 4 of 5 stars
Review of TownePlace Suites Greenville Haywood Mall

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TownePlace Suites Greenville Haywood Mall
2.0 of 5 Hotel   |   75 Mall Connector Road, Greenville, SC 29607   |  
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Ranked #33 of 62 Hotels in Greenville
COLUMBIA
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
“Glad I stayed here.”
4 of 5 stars Reviewed July 22, 2014

It seemed like the renovations in the lobby were complete when I stayed, as they were taking professional pictures for their website, which was neat to see. I stayed at the TownePlace for 4 nights, and I really could not have stayed anywhere else for the value of the room. It was a queen studio suite – so it was compact but felt efficient. It was nice having the bigger than dorm sized fridge. The bed was comfortable and I loved that I could swivel the television to watch from the desk, couch, or bed. Housekeeping was great, and my room was cleaned every day. I had work at the GUC – but it felt like everything was mere minutes away including downtown, restaurants, grocery stores, and Cleveland Park. I would stay here again without reservation.

The Negatives: (because nothing is perfect) the tub creaked every time I showered – maybe it wasn’t installed properly? Also the windows are not sound proof – so you can hear the goings on at the pool. Luckily management seemed to make sure that was clear by 11.

Room Tip: The people hanging out at the pool could be loud at night - so I would ask for a room away from ther...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
Syracuse, New York
Top Contributor
222 reviews 222 reviews
62 hotel reviews
Reviews in 108 cities Reviews in 108 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 10, 2014

having frequented marriotts, especially for town place, I have grown accustom to what to expect...arriving on sat. night staying till Friday, we have been most satisfied. Though this has a micro eating area, we were able to enjoy the comp breakfast of cereal/bagels, English muffin, other muffins, yogurts, waffle maker- juice, coffee...As I had read a few negative reviews, I had mixed emotions, however it was convenient to shopping, lots of food and apartment hunting for my son. The staff was friendly and gracious, even the paving workers doing a resurface were friendly...clean, quiet, Out door pool was clean....I recommend this property!

Room Tip: out side rooms have no parking lots, so extra quiet...we were on first floor....
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 7, 2014

Decent place, kinda old looking. Windows were open when we checked in. Freezing in room. Smelled smoky or like someone was trying to hide smoke. Much prefer something closer in town nothing available. Could only stand one night. Too old for me!

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rita V, Manager at TownePlace Suites Greenville Haywood Mall, responded to this review, July 8, 2014
Good Afternoon Sir,
We want to apologize for the inconvenicence during your stay. We are taking all the correct steps to avoid this from happening again. Thank you for yuor concerns it helps us to better our hotel.
Again I want to apologize and hope that when your travel brings you back to this area you give us another try.

Assistant General Manager
Towneplace suites
864-675-1670
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Montgomery, AL
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 22, 2014

Check in was quick and we enjoyed the pool. The bathroom fan sounded like a prop plane getting ready to take off and the bathroom door took quite a bit of work to open and close. The kitchen cabinets were old but I believe they are currently renovating. We could hear the elevators and traffic in and out of them while we were lying in our bed. The breakfast was nice and they had a good selection.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rita V, Manager at TownePlace Suites Greenville Haywood Mall, responded to this review, June 24, 2014
Thank you so much for your review.We are checking right now on the bathroom fan. We are glad you enjoyed our breakfast.We do apologize for the inconvvenience and hpoe when your travel brings you back this way you give us another chance


Assistant General Manager
Pandora Thompson
Towneplace Suites
75 mall Connector Rd
864-675-1670
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easley, South Carolina
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 9, 2014

Stayed her one night using Marriott Points to attend concert in Greenville good value and service. Staff was helpful and friendly. I would stay here agin if given the opportunity. The bed was a comfortable as at a JW Marriott.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 2, 2014

During my stay at this hotel my family and I were awakened by a group of 6 men talking very loudly and crudely in the parking lot right outside the hotel office. I called the front desk to complain and was informed it would be taken care of. After 20 minutes the group still remained and I called the front desk back and was told he asked them to leave and they would be leaving in 15 minutes; however I was watching out the window the entire time and no one came out of the office to ask the group to leave. I called back and requested hotel security and was informed the front desk clerk was the only hotel employee onsite. It seemed the front desk guy was even scared of the group. I asked him to call the police, which he refused to do. My family felt very unsafe at this point, the front desk guy finally asked them to leave, apparently they were not even staying at the hotel. The group finally left, but several returned 30 minutes later and that's when the car alarms began going off all night. I am very disgusted in the management of this property and Marriott in general for not providing a safe place to stay for guests. I would steer clear of this hotel if you value your life.

  • Stayed May 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rita V, Director of Sales at TownePlace Suites Greenville Haywood Mall, responded to this review, June 10, 2014
Jeff,

I want to first and foremost apologize to you and your family for the experience that you had at the TownePlace Suites. We strive for all of our guest to feel welcomed, safe and to enjoy their stay and this did not accure for you and for that I do apologize. The persons that were out in the parking lot were a group visiting a guest at the property, but with the distrbances that accure they should have been asked that at time to leave. I am unsure as to why the ball was dropped, but it will not happen again. The manager was called and as soon as she spoke with the guest and stated what was accuring outside they told their guest to leave. I know it was unsettling to you and your family, but as long as I have worked at this property I have never felt unsafe and neither should any of our guest. I would ask that you would allow me to make up for the experience that you had. Again, I do apologize and have a great day.

Maryanne Anderson
Sales Manager
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Ottawa, Ontario, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2014

Four of us shared a third floor two bed room suite which had a full kitchen. The hotel is spread across two three story buildings that face one another. Great location for shopping! Everything is right there. Access downtown.. pretty easy.
The hotel is under renovation. They are painting and laying carpet. It did not get in the way of our visit. However, you should ask about that and then ensure that you get a reduced rate, as you are on a construction zone. The staff are very , very helpful and understanding.
Bedrooms and bathroom - nicely decorated. Sitting are good, but the sofas are weird with one side which is strangely high.. as if it is one half of a sectional. We did not hear any noise.
Kitchen counter had been updated to granite. Appliances need to be replaced and maybe that is planned. Our dishwasher quit on us. I think that this is a good value option which located in a good neighbourhood. Good for an extended stay. WIFI worked great. Clarify how you are charged when you check in.

Room Tip: Ask: Renovations? Reduced rate? Ask for a higher floor at end.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rita V, Manager at TownePlace Suites Greenville Haywood Mall, responded to this review, May 29, 2014
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the TownePlace Suites Greenville Haywood Mall.

We are delighted that you had a great stay. We are also happy to announce that the renovation is in the last week. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. We look forward to serving you again.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
Rita Vaughn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Greenville Haywood Mall

Address: 75 Mall Connector Road, Greenville, SC 29607
Location: United States > South Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 62 Hotels in Greenville
Price Range (Based on Average Rates): $
Hotel Class:2 star — TownePlace Suites Greenville Haywood Mall 2*
Number of rooms: 94
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Also Known As:
Towneplace Suites Greenville Haywood Mall Hotel Greenville

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