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“Better than Home!” 5 of 5 stars
Review of MainStay Suites Greenville Airport

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MainStay Suites Greenville Airport
2.5 of 5 Hotel   |   2671 Dry Pocket Rd, Greenville, SC 29650   |  
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Ranked #37 of 62 Hotels in Greenville
Greenville, South Carolina
1 review
“Better than Home!”
5 of 5 stars Reviewed November 14, 2013

Thank you so much Mainstay! My family had a reunion at the Mainstay this past week end. My task was setting up, taking down and cooking for everyone. I needed help, and the great Mainstay staff was there!. Val from maintenance helped me with setting up and finding everything I needed. During the day, Jordan at the front desk was always eager to help. On the first night, we setup in the foyer and on the pool patio. My daughter had purchased some battery/solar Chinese lanterns for the tables. As Val and I hung them in the umbrella's I realized that they were not putting out much light. Family members started arriving just after dark and the lights were out. In a panic, I went to the front desk to see if they had any batteries. Shari at the desk looked high and low and found nothing. Then her problem solving skills and wiliness to help kicked in. She grabbed her battery operated pencil sharpener and dumped out the batteries and said, "Here, these might work." She saved the night! Thanks again! As you might have guessed, I would recommend this hotel to anyone coming to Greenville, The staff and the cleanliness of the place makes it better than home!

Room Tip: Just make your wishes know. Everyone there from housekeeping to the GM really do want to help!
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Greenville Airport, responded to this review, November 25, 2013
Mike B,
It's great to hear from you! We appreciate you choosing MainStay Suites Greenville for your family reunion, and we're glad our staff's excellence in service made for a memorable stay. We have a great team of dedicated associates that strive daily to provide an exceptional experience for our guests. I look forward to sharing your compliments with our team, and I will be certain to recognize Val, Jordan, and Shari with special commendations for their outstanding service. Thank you again for your review and recommendations of our great hotel. We hope to welcome you and your family back again soon.

Sincerely,
June McCreight, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
    45
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    9
    3
    1
See reviews for
33
8
5
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Greenville, South Carolina
1 review
4 of 5 stars Reviewed November 14, 2013

Great Staff, very friendly. I stayed here for work and the staff made me feel right at home. Very quiet and peaceful hotel. I would recommend this hotel to family and friends. Complimentary coffee everyday a plus. Hotel is very convenient to the Greenville Airport.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Greenville Airport, responded to this review, November 25, 2013
BillyBoy70,
We appreciate your review and recommendations of MainStay Suites Greenville. I'm pleased to hear our friendly staff made you feel right at home, and you enjoyed a quiet stay and the complimentary amenities that we're proud to offer our guests. Please plan to visit us the next time you travel to the area. Thank you again for writing.

Sincerely,
June McCreight, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennesaw, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 12, 2013

I stayed here with a rather large group of friends; the hotel staff was excellent! They were patient and showed us true southern hospitality! The rooms were very clean and quite large. !I will definitely stay here again when I'm in Greenville!

Room Tip: I don't think there's a bad room in the hotel!
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Greenville Airport, responded to this review, November 25, 2013
Deb R,
Thank you for writing a review from your stay with us at MainStay Suites Greenville. It's great to hear that our clean and spacious accommodations met your satisfaction, and our staff's warm hospitality made for an enjoyable stay. We look forward to welcoming you back as our guest the next time you return to Greenville. Thanks again.

Sincerely,
June McCreight, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2013

I was quite impressed with this hotel. It was very clean and the rooms were perfect for our relocated soccer team. After the Marriott Residence Inn dropped our group booking, they contacted the MainStay Suites down the street. Mandy Alison took over from there and what a joy it was to work with her and her staff. Mandy went above and beyond the call of duty to find us rooms on shorts notice and to reassure us that we were booking a quality hotel, and she was right. At first our player's parents were a little concerned as they wanted to stay on a Marriott property but after we arrived back home I had all compliments about the Main Stay Suites. Better yet, we were able to cook our growing 14 and 15 year old soccer players a great breakfast in the kitchens in our rooms. Thank You Mandy and staff!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Greenville Airport, responded to this review, November 25, 2013
DEtte S,
We appreciate you taking a moment to write a review from your stay with us at MainStay Suites Greenville. I'm pleased to hear that our staff's excellence in service, cleanliness, and hospitality exceeded your expectations. We're happy to have been a part of your soccer team's travels, and we're glad you found our hotel perfectly suited for your group's needs. I look forward to sharing your kind comments with our staff, and I will make sure Mandy receives a special commendation for her outstanding service. Thank you again for writing. We hope you and your group will visit us again soon.

Sincerely,
June McCreight, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

Hotel is clean and comfy. The lobby area is a great place to unwind with while chatting with other guests. The courtyard is a plus the grill is perfect for cooking late night hotdogs. The best part of this hotel is the staff. They did everything they could (at all hours of day and night) to make our stay the best that it could be.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Greenville Airport, responded to this review, November 25, 2013
tbrennan169,
Thank you for sharing feedback from your experience at MainStay Suites Greenville. We're glad you enjoyed our clean and comfortable accommodations, as well as the excellent service our staff delivered during your stay. We're happy to have had you as our guest, and we hope you'll visit us again soon. Thanks again.

Sincerely,
June McCreight, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Top Contributor
164 reviews 164 reviews
94 hotel reviews
Reviews in 112 cities Reviews in 112 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 6, 2013

Very clean hotel inside & out. Mostly people staying several days or longer. Room nicely laid out with small full kitchen and large kitchen/work table. Bed was good, but not up to the latest standards. HVAC was quiet and powerful. Some highway noise - ask for a quiet room if you prefer. Internet was excellent until people started streaming movies, then got slow. Excellent limited breakfast selection. Hotel is tucked away - you'll need to drive to restaurants.

Room Tip: Choose which side you are on based on road noise.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Greenville Airport, responded to this review, November 10, 2013
DavetravelerCt,
Thank you for sharing feedback from your experience with us at MainStay Suites Greenville. We're glad you found our accommodations to be clean and spacious, as well as our value added amenities well suited for your travel needs. We appreciate you choosing to stay with us, and we hope you'll have an opportunity to visit us again the next time you travel to the area. Thank you once again for writing.

Best regards,
June McCreight, General Manager
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Crossville, Tennessee, United States
1 review
5 of 5 stars Reviewed October 30, 2013

I cannot speak highly enough of our stay here! The rooms were very clean, spacious, and we loved the fact that there was a full kitchen in our room! The beds were very comfortable too. The staff here was amazing! There was a lady up front with red hair, Ashlyn? I think. She was very professional, and friendly. The shuttle driver, Mr. Norwood, was absolutely unbelievable! That man deserves a raise. I can't speak highly enough of him. He went out of his way to open doors for us, and help with our luggage. I love that this hotel felt welcoming, and had a very warm, homey feel!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at MainStay Suites Greenville Airport, responded to this review, November 10, 2013
Courtney E,
Thank you for writing a review and sharing feedback from your excellent stay with us at MainStay Suites Greenville. Nothing brings us greater satisfaction than recognition from our guests on the excellent service you received during your visit. We have a dedicated team that works hard to provide a pleasant stay and exceptional experience for each of our guests. I'll be certain to pass along your compliments and will award Ashlyn and Mr. Norwood with special commendations for their outstanding service. I'm pleased to hear our staff's warm hospitality made for a comfortable stay, and we hope to welcome you back again soon. Thank you again for writing.

Best regards,
June McCreight, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Greenville Airport

Address: 2671 Dry Pocket Rd, Greenville, SC 29650
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Greenville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Greenville Airport 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
You'll feel right at home with MainStay Suites residential style amenities and affordable rates. You'll find separate areas for relaxing, sleeping and eating. Enjoy the convenience of a well-equipped kitchen, large work area with free high speed internet. Sleeper sofa, guest laundry, outdoor pool and exercise facilities. Free Continental breakfasts, Monday-Wednesday join the staff and other guests for a complementary reception. Make us your "Home away from Home." Pet friendly. ... more   less 
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Also Known As:
Mainstay Suites Greenville Airport Hotel Greenville
Mainstay Greenville

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