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“Clean, comfortable, excellent service” 5 of 5 stars
Review of Hilton Garden Inn Florence

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Hilton Garden Inn Florence
3.0 of 5 Hotel   |   2671 Hospitality Blvd., Florence, SC 29501   |  
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Ranked #2 of 40 Hotels in Florence
Certificate of Excellence 2014
Virginia
Top Contributor
107 reviews 107 reviews
36 hotel reviews
Reviews in 45 cities Reviews in 45 cities
95 helpful votes 95 helpful votes
“Clean, comfortable, excellent service”
5 of 5 stars Reviewed June 30, 2012

We ended up here on our way to Hilton Head on 95 South, it is located off of exit 160A. We arrived at about 1am, we had been to about 8 hotels before we got here, with no rooms available. When I walked in the lobby, there was a line of people waiting to check in, 3 Amtrak employees waiting to check in, phones ringing like crazy, and then there was Anthony, the lone employee on duty. I cannot tell you how impressed I was with this gentleman. He handled this crazy situation calmly and took care of each person and before long, I got to the desk and there was a room available for us. The hotel is very nice, super clean. Our room was very clean and the bed was comfortable, even with 4 of us in the one king sized bed! We were just happy to have a bed! The breakfast is not included, but it was pretty good, and $7.95 for basically anything you wanted from the kitchen (pancakes, french toast, omelets,bacon, sausage, etc) and you also had the whole cold breakfast bar where you could make waffles, there was fruit, pastries, cereal, oatmeal, and more. Our 4 year old's breakfast was $3.99 and our 2 year old was free. The server was great, she was friendly and full of personality. Although we weren't there long enough to use it, there is a small pool. Overall, this was a really good hotel experience and a good place to stop on 95.

Room Tip: the seventh floor worked for us
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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395 reviews from our community

Traveler rating
    254
    98
    30
    6
    7
See reviews for
150
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Any
English first
Mount Pleasant, South Carolina
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 28, 2012

Staff went to great lengths to satisfy. Couldn't ask for better service. Little eatery was OK, better choices and prices could be had a short distance away.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 21, 2012

I was travelling in South Carolina on business and spent the night here. Very freindly and courteous staff. Hotel was clean and so was the room. As a business traveller I spend time on the internet in the evening downloading emails, proposals, etc...........happy to report that the internet connection at this site was very good. And as usual a very good breakfast to start the day

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Top Contributor
195 reviews 195 reviews
59 hotel reviews
Reviews in 50 cities Reviews in 50 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed May 28, 2012

We stayed in Florence to celebrate the birthday of a friend and loved our room. We had a 2 queen suite which worked great for our family of 5. The desk and sleeper couch were as you first walk in the room and there was a tv so our oldest basically had her own area for sleeping away from the littles. There was a microwave, frig and plenty of room to put all our snacks. The bathroom was a decent size - not the smallest but not the largest we've had but it had an awesome fan that kept the steam down. The other side of the suite had 2 queen beds, a dresser and tv. We always love the breakfast at HGI and the servers were so friendly. We did not swim in the indoor pool but it is small and you could smell the chlorine as soon as you walked into the hall where it was. Overall a very nice place to stay and quiet...we never heard anything else while in our rooms.

Room Tip: We were on the 4th floor queen suite - no problems at all - big rooms for families traveling with ki...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilton, Connecticut, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2012

I stay here every year or so and always find a warm welcome. The rooms are spacious and spotless. I have bicycles; the staff always store them in the back room of the front desk, and even help me put them back on the cart when it is time to leave. Ask for a room on the side away from the railroad tracks. :)

Room Tip: Ask for a room away from the railroad tracks.
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 11, 2012

First of all I have to compliment the staff, all of whom are friendly, knowledgable and helpful.
The room itself was not up to the HGI standard I expect. The carpet was dirty, the ceiling obviously had been repaired, but needed paint, the bathroom door and frame were chipped and rusted and the paper dispenser was hanging by one screw. Room #814.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 26, 2012

Stayed at this property during a trip to Florence, and had a great experience! Smooth, seamless check-in, and of course, nice spacious comfy rooms! The hotel is rather new, and still had that new "luster"! Enjoy cocktails at the bar before heading out to a nice dinner at one of the many restaurants within a 5 minute drive (you COULD even walk to them, but rather busy traffic-wise). Enjoyed the breakfast bar, and of course the service!

The only negative that keeps them from having 5 stars would be that there was a short period where BOTH elevators was out, and I had to take the stairs to the lobby. But it was eventually fixed, and things were good again!

Room Tip: Ask for a room NOT facing the main freeway, may be a bit more quiet (just guessing, the rooms were A...
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  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Florence

Address: 2671 Hospitality Blvd., Florence, SC 29501
Phone Number:
Location: United States > South Carolina > Florence
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Florence
#3 Romantic Hotel in Florence
#4 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Florence 3*
Number of rooms: 186
Official Description (provided by the hotel):
We are conveniently located at the intersection of I-95 and I-20 near the Magnolia Mall, Florence Civic Center and Swamp Fox Cinema. Also in the immediate area are a variety of restaurants and other shopping venues.Our free, 24 hour business center offers guests complimentary copy, fax, secure remote printing and computer processing equipment. Our property has 186 well designed guest rooms with an oversized work desk and ergonomic Mirra chair by Herman Miller, plus complimentary wireless, and wired high speed internet access. In addition, each room offers a refrigerator, microwave and coffee maker.You will appreciate our comfortably casual restaurant, The Great American Grill. We offer breakfast and dinner service plus nightly room service. Our Pavilion Pantry carries a variety of microwavable foods, snacks and sundries and is conveniently located near the front desk. Other features include a saltwater indoor pool, whirlpool and fitness room. Valet and guest laundry are also available. Hilton Garden Inn Florence is glad to offer our guests Electric Vehicle Charging Stations. ... more   less 
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Also Known As:
Hilton Garden Inn Florence Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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