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“Worst night in a hotel that I can remember” 1 of 5 stars
Review of Hilton Garden Inn Florence

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Hilton Garden Inn Florence
4.0 of 5 Hotel   |   2671 Hospitality Blvd., Florence, SC 29501   |  
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Ranked #4 of 39 Hotels in Florence
ROCKVILLE
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Worst night in a hotel that I can remember”
1 of 5 stars Reviewed March 6, 2012 via mobile

The most uncomfortable, sagging mattress ever. Imagine trying to keep from falling into the sag all night long. Makes for a very stiff neck and shoulders plus the duvet cover and thermal blanket are something from the 1960s...holes and all. Do yourself a favor try the courtyard or Hampton inn. You're sure to get a better night's sleep.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
    211
    85
    25
    6
    7
See reviews for
130
67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Manchester, New Hampshire
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 29, 2012

Great location, near a whole lot of nice restaurants. Would stop there again.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 20, 2012

This hotel is very easy to get to off I 95. After a long day on the road, I LOVED that the spa was open 24 hours.

Friendly staff. The room was clean, quiet and comfortable. There are a number of stores and malls nearby. A great overnight stopping place.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Surfside Beach, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 21, 2012 via mobile

What a gem! After long day at wrestling meet in Lexington, SC, I stayed after a suggestion from a friend. Not only is the hotel clean, well maintained and centrally located, but the staff was as friendly and helpful as any hotel that I have ever stayed. From Tanya at the front desk, to Tricia who in the American Grill restaurant (which the Double Cut Pork Chops we great) were very friendly and made me feel right at home. I would feel very comfortable in recommending this hotel to ANYONE that needs a great place to stay at a reasonable price.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Va
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 30, 2011

This is a typical HGI. There is nothing special about this hotel and nothing wrong with it. It is a cookie cutter HGI. It offers exactly what you would expect. It is very easy to get to off of 95 and is a good choice for a stop over.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Woodbridge, Virginia
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed November 13, 2011

During my many years of being a trip advisor member, I have very rarely advised people to stay away from a hotel. Well, I have finally had a stay so bad that I wouldn't want you, dear reader, to make the same mistake.

I checked in to this hotel around 6pm on a Saturday. The desk was busy, but there were three young ladies checking people in. All looked professional and were helping guests. The young woman (Ashley) that checked me in was nice, but I was tired and didn't feel like a conversation. I handed her my confirmation email (printed out) to maybe get out of all the "check in" conversation. However, this did not work. She looked at the paper and then went ahead and asked my name anyway. I just shook my head and said 'It's on the paper." She looked again and then found a pre-prepared key package with my name on it and "checked me in."

I was placed on the 7th floor so I got my stuff and lugged everything up in the elevator to my room.

When I put my key into room 725, the door flashed green and I turned the handle. I got the door half-open when I heard the shouting from inside the room. A very startled woman's voice was yelling at me as I was opening the door. It became clear that Ashley at the front desk had checked me into an OCCUPIED ROOM.
In all my years on this Earth, this has never happened to me, and I was very shaken. I quickly yelled out - "I'm sorry, I'm sorry" and shut the door as quickly as possible.

I lugged all my stuff back to the desk and the three front desk ladies were standing there in conversation. I put the keys and envelope up on the front desk and announced to all three of them "There's somebody in that room - and I would call the woman who is in there and apologize because she didn't sound happy."

They all looked at me and then Ashley mumbled something softly, and all three of them started very quietly working and trying to put me somewhere else. No one really stepped forward and apologized, no one tried to explain how this could happen. I just stood there as they worked in silence. It was as if - I had announced that I just didn't like the drapes in room 725 instead of the truth - that THEY HAD CHECKED ME INTO SOMEONE ELSE'S ROOM.

After more moments of silent work by all three women, Ashley took a pen, crossed out room 725, wrote in another room number, and then said here's the new room. No apology, no explanation, nothing. Just 'here's your new room"

I was so dumbfounded (and still in shock from nearly walking in on someone) that I could only ask "Are you sure there's nobody in THIS room?" She kind of smiled and said "There's no one in there." However, I'll tell you that I was skeptical until I actually got in my new room.

The room (and the hallway) had a strange odor. Almost like they had tried to clean up something musty, and hadn't succeeded.

I was awoken the next morning by someone slipping the bill underneath my door. Lots of other people must have woken up at that time as well since all I heard was plumbing running in other rooms from 4:30 AM onwards.

My bill was for the full amount. No further apology from anyone at the hotel for what had happened, and not even a one dollar courtesy discount for putting me through that experience.

Final insult on the way out - hotel had plenty of breakfast but none was complimentary. There was no way I was going to pay one penny for anything for breakfast after what I had been through.

My advice, stay away. There are 5-6 other quality hotels in the area, and all of them are probably more guest-friendly than this property. Unless you like bunking with strangers ;)

  • Stayed November 2011, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montrose, Pennsylvania
Top Contributor
83 reviews 83 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed October 13, 2011

The staff were very helpful at check in and the breakfast staff were very friendly. The hotel is very near I-95 and a shopping mall.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Florence

Address: 2671 Hospitality Blvd., Florence, SC 29501
Phone Number:
Location: United States > South Carolina > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Florence
#4 Family Hotel in Florence
#7 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Garden Inn Florence 4*
Number of rooms: 186
Official Description (provided by the hotel):
We are conveniently located at the intersection of I-95 and I-20 near the Magnolia Mall, Florence Civic Center and Swamp Fox Cinema. Also in the immediate area are a variety of restaurants and other shopping venues.Our free, 24 hour business center offers guests complimentary copy, fax, secure remote printing and computer processing equipment. Our property has 186 well designed guest rooms with an oversized work desk and ergonomic Mirra chair by Herman Miller, plus complimentary wireless, and wired high speed internet access. In addition, each room offers a refrigerator, microwave and coffee maker.You will appreciate our comfortably casual restaurant, The Great American Grill. We offer breakfast and dinner service plus nightly room service. Our Pavilion Pantry carries a variety of microwavable foods, snacks and sundries and is conveniently located near the front desk. Other features include a saltwater indoor pool, whirlpool and fitness room. Valet and guest laundry are also available. Hilton Garden Inn Florence is glad to offer our guests Electric Vehicle Charging Stations. ... more   less 
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Also Known As:
Hilton Garden Inn Florence Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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