We stayed here during the Easter/ Spring break on our way from NJ to Orlando, and on our way home. I picked this hotel because the rate was much lower than the Hampton Inn, santee that I stayed in the past. We requested a quiet room thru reservation 2 months earlier , but when we arrived late on the first night, the only room available was across from the elevator on 2nd floor Lisa on the front desk was very apologetic, she promised us that we will receive a a better room in our return trip ( Which we did, top floor and down the hall ) and offered us a free item from the hotel mini market. The room turn out to be pretty quiet because the room layout . In the morning, Fran at the front desk also offered us the additional bonus points when I mentioned of the issue. Overall, the rooms and the lobby were very modern design. The breakfast was good and having an indoor pool was good all year round.
Most importantly, the hotel admitted their error and correcting it. That is great customer service. I will stay here again in the future.
- Also Known As:
- Springhill Suites Florence Hotel
- Springhill Suites Florence Hotel Florence
- Florence Springhill Suites
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