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“Best lodging on I95” 5 of 5 stars
Review of Comfort Suites Florence

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Comfort Suites Florence
2.5 of 5 Hotel   |   2120 West Lucas Street, I-95, Exit 164, Florence, SC 29501   |  
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Choice Privileges Points
Ranked #7 of 39 Hotels in Florence
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Best lodging on I95”
5 of 5 stars Reviewed March 17, 2013 via mobile

We've stayed at many places along I95 & this is by far the best!
The beds & pillows are so very comfortable which is important when you have back issues like I do!
Clean, well equipped & good breakfast.
Helpful staff and reasonably priced!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, March 18, 2013
On behalf of the staff here at Comfort Suites, Florence, thank you for that amazing review. We appreciate your kind words and with the number of fine hotels along 95, and for you to rate us the best, is more than an honor. We strive to be the best and with loyal customers like you, we plan to be the best and offer the greatest hotel experience along the Interstate. Have a great Week!
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318 reviews from our community

Traveler rating
    228
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    15
    8
    6
See reviews for
138
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36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Any
English first
Lisbon, New York
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 8, 2013

We stayed at this Comfort Suites on our way home from a Walt Disney World vacation. As a Choice Privileges member, I chose the advance purchase and paid only $94 for a night. We often travel with a party of 5, so Comfort Suites is a favorite chain due to the two queen beds and a fold out couch available in most of the rooms.
The place is beautifully decorated, and the staff were very helpful. The beds were delightfully comfortable. I requested an extended check-out when I made my reservation, and when I checked in, it was in the computer and all taken care of.
When I checked in, there was quite a line of people waiting. It was at about 6pm, and the poor gal at the front was doing her best. This is the only reason I'm rating it a 4 instead of 5 - ideally, there should have been 2 people at the front desk, especially at that time of day. I will say that it was quite impressive how the young lady kept a very pleasant and helpful demeanor. Apparently just before I arrived, there was a woman who spent 20 minutes trying to wring every last dollar out of a coupon, only to come back in and cancel the reservation because her kids didn't want to sleep on a roll-out. This story was told to me by the gentleman in front of me in line, who took it out on this poor front desk girl. She empathized, apologized, and did everything right. She did a great job!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, March 12, 2013
Thank you for your very detailed review. I am so glad that you choose to stay with Comfort Suites when you travel, and even more glad that you stopped at our hotel. We do run a very tight schedule, and that is whyt we only employ the very best. Khaila, along with all of our clerks are top of the line, and can handle a lot of people at one time. We will however be beefing up our staff as we continue to go into the season.
We appreciate your comments and look forward to serving you again soon .
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Clements, Maryland
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 7, 2013

This property is very new! The rooms were clean, and the staff was very friendly. I used the gym in the property and the equipment was adequate for being on the road and trying to maintain a balanced workout schedule. The pool was closed at the time we stayed. The only complaint I had was that the walls are paper thin, and I could hear the person next to us watching adult films and laughing well into the morning, so that caused a little loss of sleep (not the hotels fault). Overall I would stay here again, because it is a great deal with comfortable beds and great service.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, March 8, 2013
We do appreciate your review and the kind words about our hotel. We strive to make a great impression on each and every guest. We live for comments like that and they only make us work that much harder to earn and keep our customers. Thanks again for your review and most of all your business.
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Somerville, Massachusetts, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 6, 2013

This was my 3rd choice for an overnight as the Holiday Inn and Hampton Inn were both booked. It should have been my first.
Great service, friendly staff, very clean everything; huge bathroom and the bed was incredibly comfortable. There was even a pair of mints on the pillows.
I can't speak to the breakfast, but coffee was available all night and day.
Overall I am pleased; would stay here again without hesitation and definitely recommend this hotel to anyone planning to stay in Florince.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, March 8, 2013
Well sometimes being 3rd pays off! In this case I am glad our competition was unable to serve you so now we have hopefully earned a permanent guest! Thanks for your comments and your awesome review . It's an encouragement to myself and my staff, and a testament to the hard work we all put in. We will continue to go out of our way to serve and make every guest happy. Just like we are known for on this site. We have the most hospitable staff in all of Florence and I am so proud to work with them! Thanks again for your review and have a wonderful weekend.
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Emerald Isle, North Carolina
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 27, 2013 via mobile

This hotel is lovely inside and out. All the amenities, king bed, micro/fridge, hair dryer, new linens, separated seating area with couch, coffee table, chair, end table and lamp for reading and watching flat screen TV. Joined their Choice Rewards program and will stay with this chain of hotels often. Have not partaken of their breakfast, but will in morning. We got good rate for military as promised.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, February 28, 2013
Thank you for a fantastic review. It's so nice when a guest like you, is so pleased with their stay, they can't wait to review us. Thank you for your kind words and we look forward to serving you in the morning.
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Kemptville, Canada
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 21, 2013

The hotel was comfortable and the breakfast was excellent.
It was after six pm when we stopped and rooms were booked at most hotels. The staff here quoted us a price within our budget. The next morning we discovered that we were being charged their "regular" rate. Oh well....we paid and considered it a lesson....If you are quoted a deal...get it in writing !
The hotel was full of business travellers.

Room Tip: If you are given a price...get it in writing !
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, February 25, 2013
Thank you for your review and comments. I appreciate the fact that many of the rates at different hotels in Florence, and anywhere for that matter, can go up and down based on the demand. It isn't intended to cause confusion, and our hotel, along with so many others, only try to remain competitive while offering the best rates for the best accommodations. OUR hotel, being only 3 years old, offering a delicious hot breakfast, comfortable beds, a flat screen TV in every room, and a heated, YEAR ROUND indoor pool, is actually considered by many an incredible deal, compared to some of our competitors that have even less to offer! So again, on behalf of our staff, thank you for your review and deciding to stay with us, even though the price wasn't quite in your budget. Sometime a nice atmosphere and a super friendly staff is worth a it's weight in gold! Have a fantastic week.
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Virginia Beach, Va
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 19, 2013

Extremely comfortable rooms, great staff, and the breakfast has something for everyone. It is the first hotel where i have had multiple meats available to choose from. The rooms are very comfortable, with a couch in the room to rest on,

Room Tip: Go to the light by the amoco station, and turn left,
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, February 20, 2013
Thank You so much for that wonderful review!! We do appreciate your kind words and very much appreciate you staying with us. Yes, our breakfast does have a variety of meats as well as breads, bagels, fruit, and sweets. It has something for everyone and best of all, it's included in your rate! You can't beat that seal. We hope that you have a fantastic Weekend!
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Additional Information about Comfort Suites Florence

Address: 2120 West Lucas Street, I-95, Exit 164, Florence, SC 29501
Phone Number:
Location: United States > South Carolina > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Florence
#6 Romantic Hotel in Florence
#8 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Florence 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
This State of the Art, beautifully designed, luxury hotel, off I-95 in Florence, SC has it all. We have an indoor pool, fitness center, business center, WiFi, Ethernet, and a complimentary hot breakfast. You won't be disappointed! We offer a decent rate, friendly staff, delicious food, wonderfully appointed Meeting Room with the latest in Audio/Visual Technology. This property is of such high quality, no wonder it was named Choice Hotels International, 2011, Rookie of the Year! ... more   less 
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Also Known As:
Comfort Suites Florence Hotel Florence

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