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“Love the service, internet connectivity not so much” 4 of 5 stars
Review of Embassy Suites by Hilton Columbia - Greystone

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Embassy Suites by Hilton Columbia - Greystone
3.5 of 5 Hotel   |   200 Stoneridge Drive, Columbia, SC 29210   |  
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Ranked #33 of 93 Hotels in Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Love the service, internet connectivity not so much”
4 of 5 stars Reviewed July 9, 2014

I thought the service was amazing, our bartender Carrie was superb super friendly and sweet, made excellent drinks. Keith our morning server was
Extremely friendly and helpful. Absolutely loved my stay but the internet is slow and made it a bit of a drag.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, July 10, 2014
Thanks for the great comments regarding our staff and we will make sure that the internet connector is up and running. Seldom do we hear about slow interent service. Appreciate this info and thanks again.
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523 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Any
English first
Jacksonville, United States
1 review
2 of 5 stars Reviewed July 7, 2014

The staff was very nice and helpful, the room was in need of basic repairs: Tub drain was extremely slow, A/C did not cool the room quickly, Pull out sofa had missing springs to support the mattress, so you had to be careful where you laid. The location was great and easy to get in and out of.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, July 8, 2014
We thank you for your business and appreciate the kind words regarding are excellant staff. Thanks and have a great rest of the summer.
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Greenwood, United States
1 review
5 of 5 stars Reviewed June 25, 2014

This hotel provides a very comfortable stay, it is located close to downtown Columbia and has many extras that make travel more enjoyable... I would recommend staying there if you are traveling in the Columbia SC area...

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, June 26, 2014
We appreciate the kind words and your business. Thanks
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Saint Matthews, United States
1 review
5 of 5 stars Reviewed June 23, 2014

Everything was great, the room, food and customer service. I don't have any major complaints other than having the internet in the guests rooms. I thinks all the food in the restaurant taste great. The bartender Jeff is very professional and a people's person even when you have a bad day he can cheer you up.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, June 24, 2014
Thanks for your positive comments and business. We will forward your comments to Jeff, our bartender. Thanks again.
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Rock Spring, Georgia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 19, 2014

Always a grand stay~ Wonderful staff and great location~ Have been traveling to the area for over 4 years and wouldnt think of staying anywhere else. Have been able to book at last minute and even make extended arrangements when business required. Perfect for business or family travel. Always leave looking forward to coming back.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, June 20, 2014
We appreciate your positive comments. These comments represent a majority of our guests and what they have to say. Thanks and we look forward to seeing you again.
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Anderson, South Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 19, 2014

I have to travel to Columbia, SC frequently on business, but hate staying overnight because Columbia does not have a great selection of hotels. I usually end up at the Embassy Suites once or twice a year and I always regret it. The hotel is just old, tired and dirty. As soon as you walk through the front door, you know this place has been here awhile and has not held up well, but the real disappointment comes when you get to your room. No other way to say it than most all of the rooms have an odor - they stink. I defy you to find one room that smells clean or looks clean. The furnishings are very old and stained. I don't even like to sit on the sofa or chair because even though the fabric is dark to hide the overuse, you can just tell that these things are nasty. The sad thing is, this could be one of the better hotels in Columbia if they would remodel and deodorize the place. All of that being said, it is an an average hotel for Columbia, SC and if you are in a jam, one night is not going to kill you.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, June 20, 2014
We appreciate your business and look forward to our renovations that are happening throughout this year and into 2015.
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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 15, 2014 via mobile

We had a great stay here. From Leslie, who checked us in to Jeff, Janelle, Ms. Betty & TeeTee who provided a good time during the evening Manager receptions. The room was average for an Embassy Suites, we stayed on the 6th floor. As other reviewers mentioned, the bathroom was a lil cramped, and it was a lil musty smelling in the sleeping area. Our tub did not drain fast enough, but the room was clean. It's easy to get to and right next to the zoo. We'd love to come back after rennovations.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, June 16, 2014
Thanks for all the great comments regarding our staff. We are very proud that we have such a awesome staff that like ot make our guests there #1 priority. We thank you for your business and comments.
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Additional Information about Embassy Suites by Hilton Columbia - Greystone

Address: 200 Stoneridge Drive, Columbia, SC 29210
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites

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