Warning: This is a LONG review, so go to the tips section if you don't want to read it all. I stayed at this Sheraton more than 10 times on business over the past 4 months from July to October. We chose this hotel because they offered an approved rate for our business and it was close to the areas where we were meeting. But for this, I would not have stayed here after our first night.
Pros Kinda? The staff was generally polite and helpful from the valet guys to the front desk. However, housekeeping was another story..see below. The hotel's concept is great and the rooftop bar is breathtaking, but not enough to come back. The hotel didn't seem to be well-designed and lacked soundproofing between guestrooms - I could hear the elevator dings in one room and someone walking in high heels above me in another room - but aesthetically it looks good.
Cons? Parking at $22 + tax every night.
Restaurant: We ate in P.O.S.H. a couple of times for pre-meeting breakfasts. The food not well prepared (didn't taste good or wasn't warm when it arrived), and they were out of some common items (e.g., bagels). After the third visit fraught with challenges, I started going to the bagel shop down the street for the remainder of my visits when staying at the Sheraton. I never ate in POSH again and took my colleagues to outside restaurants for our pre-meetings (approximately 6 times), drinks, and dinners.
Housekeeping: This is the area of the hotel where I experienced repeated problems that led me to believe that they need to fire their staff, hire more housekeeping staff, or train them better. I stayed in 4 different rooms during my stay, so I had varied experiences. The first time I stayed in 501 where the cable hardly worked in that room. On my first night, I called down to ask why I couldn't get Channel 10 to see Dexter. The hotel guy told me they didn't offer HBO even as I mentioned that there was an HBO guide in the room! The second time I returned and they put me in that same room and the same problem with the TV; never ever fixed even after I informed them of the problem.
During my second stay, I noticed a disgusting human stain on the mattress and begged to be moved. I noticed the stain because they only used one bottom sheet on top of the mattress and it was clear to see the stain through the sheet. Please note: I discovered this the morning after I slept in the bed. I went down to the front desk to ask to be moved. At first I was told they were sold out and there were no more rooms. It was only after I showed the front desk person and another staff the photo of the stain on the mattress that they accommodated me and moved me. The problem with stained/soiled sheets kept recurring even as I was placed in different rooms. I found myself checking the beds before I got in them. I will admit that the beds were better made in the other rooms (not 501) with mattress pads and quilting during subsequent stays, which is when I learned that having one sheet on top of the mattress wasn't standard in the hotel.
In another room (1206), I encountered a barely-working faucet. Only cold water would trickle out of the faucet. I thought that was a fluke, however, I was placed in the same room upon my return 3 weeks later and the faucet had not been fixed despite my informing them previously.
Based on my experience, housekeeping staff repeatedly used stained sheets, hardly ever vacuumed, swept or dusted the guestrooms even after being asked to do so or notifying them of the problems. I never saw a housekeeping manager even when asked - perhaps they only worked during the day when I was out - but I also never received a response to my handwritten notes or comment cards, which gave me the impression that the hotel was unconcerned about my stay and didn't want my business.
I am so glad that our work in Columbia is done and I never have to stay at this hotel again. I believe they could benefit from Hotel Impossible on raising their cleaning standards. I have pictures of the unsightly stains and would be willing to send them to anyone in Sheraton management to illustrate things that they need to address. When I reported these issues, staff moved me to other rooms, but the same problem kept occurring from the same department. There were other little things that spoiled my visits, but the housekeeping matter was the one that seemed to have a pattern. I've only attached the drama-free pictures to this review.
During our final stay in Columbia, I convinced our travel agent to find another hotel. We found a fantastic hotel that provided a great stay at a lower price that included free parking. Yes, it was about 1 mile farther from our meeting locations, but worth it to not deal with the drama at the Sheraton.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent post on Trip Advisor. We appreciate all of your feedback and will be sure to take a close look into all issues you encountered on the Housekeeping end of your stay. We are taking these issues extremely serious and will be taking the necessary steps within our departments. I deeply apologize for the unacceptable stay you encountered and want thank you for your business here at the Sheraton Columbia Downtown Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.