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“Exceptional Service” 5 of 5 stars
Review of Sheraton Columbia Downtown Hotel

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Sheraton Columbia Downtown Hotel
3.5 of 5 Hotel   |   1400 Main Street, Columbia, SC 29201   |  
Hotel amenities
Ranked #25 of 92 hotels in Columbia
Dallas, Georgia, United States
1 review
1 helpful vote 1 helpful vote
“Exceptional Service”
5 of 5 stars Reviewed March 24, 2013

I travel to Columbia, SC once a month for business. I will only stay at the Sheraton Columbia because the service is absolutely top notch. Upon arrival I am always greeted by name, assigned my favorite room in the establishment, and the front desk staff automatically knows I need a late checkout on departure day. I can't say enough about how professional and friendly the desk and valet staff are. I would like to give special mention to Robyn K---there have been numerous times the hotel has been sold out through our corporate travel site and I have needed a room in a pinch. Every time this has happened, I have called Robyn and she always comes through for me with a room...and at our company rate. There are times I need to entertain clients in Columbia, and Robyn's insight has been invaluable about local hotspots and entertainment. Consider me a lifetime, repeat client....Thank you for everything!

Room Tip: I love the set-up of the "02" suites and the "01" rooms.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 27, 2013
We love nothing more than to hear when our guests are treated with exceptional service. We also love the loyalty of our guests who continue to stay with us when they visit Columbia. We take pride in giving our guests the best experience possible, and to give them the service they deserve. Thank you for choosing Sheraton as your preferred hotel. We look forward to your monthly visits, and hope to continue to give you the best experiences while you're here.
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346 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
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English first
Kansas City, Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2013

What a wonderful experience we enjoyed the last weekend of the year at the Columbia Sheraton!
The best part of the stay was the warmth, friendliness & expertise of the staff members. Each person went the extra mile to provide excellent service & information. Special recognition to Quentin, Blair, Jody & the ladies in guest services! Thank you for your kindness, welcome & charm!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 27, 2013
We are so pleased that you spent the last weekend of the 2012 with us, at The Sheraton. We also love to hear when our staff treats our guests so well. We expect our staff to go above and beyond to give our guests the best experiences while staying with us. We look forward to having you back, and hope you'll take advantage of our New Year's Eve packages that we offer every year. Thank you for your feedback. We will see you soon.
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Naperville, Illinois, Usa
Top Contributor
95 reviews 95 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 19, 2013

Very nice place. I believe it used to be a bank, as they have a martini lounge that looks like a bank vault. They also have a great outdoor bar on the roof. Great drinks, great views. Rooms are very nice. You won't go wrong with staying here for business or pleasure.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 22, 2013
Thank you for sharing the pleasant experience you had at our hotel. We are pleased that you visited our Vault Martini Bar and Rooftop Bar. The venues on our property are popular with hotel guests as well as Columbia natives. The Vault and Rooftop bars have very unique atmospheres that make them hot spots in Columbia. We look forward to having you stay with us again. Be sure to take advantage of our Advance Purchase deals online. Thank you for your business.
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2013

Stayed for the weekend to attend a birthday celebration. My husband and I just love the charm of this hotel. The coziness and friendliness of the staff is just wonderful. We've stayed once before, last year, and can you believe the bellman/courtesy driver remembered us and asked about our grandchild ( pluses)..
The rooms and beds just make you want to stay in bed, forget about the city.

Room Tip: Stayed twiced, loved both king rooms You will have to ask for additional towels but they arrive in...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 19, 2013
We love to hear when guests have enjoyed their stay with us. We are pleased that you enjoyed the coziness of the hotel and the comfort of our beds. We are happy to hear that our staff treated you so well, and that our doorman remembered you from your last visit. We look forward to having you stay with us in the future.
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Charleston, South Carolina
1 review
5 of 5 stars Reviewed March 17, 2013

We came into town this weekend to visit family and stayed at the wonderful Sheraton Downtown Columbia. We were greeted by a very friendly staff which made our check-in a painless experience. The room we received was in perfect condition, as advertised. We really enjoyed the accommodation, especially the flat screen in the bathroom.

We also had a chance to visit the rooftop lounge, located on the 17th floor. This bar was a great place to enjoy the beautiful views of the city.

Overall, our experience was great and we look forward to coming back again soon.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 19, 2013
Thank you for your feedback regarding your recent stay with us. We are so glad that our staff treated you well and allowed you to have an easy check-in. We do our best to make sure our guests have the best experience with us. We are pleased that you enjoyed your room. We are happy that you took visited our Rooftop bar and enjoyed the beautiful view. Thank you for staying with us. We look forward to having you back.
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Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 15, 2013

Staff were very friendly. The room was small by US standards but OK if you have travelled to Europe. A converted bank so it was fun & different with wooden floors & large white tiled bathrooms. Our room was "handicapped friendly" so the shower was huge. I do not know if this is typical in the hotel but we could have easily held a party with 6 "very good friends" in it. The location is OK if the weather was good with a short 10-15 minute walk to a large selection of restaurants in the sowntown area. We only stayed 1 night before meeting family for a Graduation ceremony so had a few drinks & ate in "The Vault". The fish & chips were good and since the bar was not busy it was cosy. We visited the rooftop bar but it was too cold to stay up there and since no-one was there it had no atmosphere anyway. In summer it might be different. The POSH restaurant was only open for dinner & did not seem to have a great atmosphere either. The Main Street restaurant is no longer open except for private parties so there was no lunch facility which is not indicated on the website nor in the in-room literature. I had already checked in the car so I was not impressed to learn this. There was a nice little cafe up the road with healthy wraps/sandwiches with very friendly staff so if you are caught out as we were I would recommend that for a light lunch. Overall the hotel was a good choice if visiting downtown Columbia for business or a very short personal visit such as this one especially when the weather gets better so you can walk to the downtown areas for dinner or lunch & then use the rooftop bar to relax before bed.

Room Tip: Ask about room size if that is important to you. I heard the higher floors were smaller & we wer...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 18, 2013
Thank you for sharing your experience with us. Our hotel is a boutique-style hotel, with smaller, cozier rooms. We are glad that you liked the large shower. We are in the process of updating our website to reflect the new changes to our food and beverage venues. We apologize for any inconvenience with regards to eating lunch. You are correct that our Rooftop is a very popular location in the warmer months. We are just about to reach the ideal weather season which makes visiting the Rooftop so pleasant. We appreciate you taking the time to share your feedback with us. We look forward to having you stay with us in the future.
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Charlotte, NC
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 12, 2013

While the hotel is beautiful and the staff friendly. There are also nice places to eat and have a drink onsite, but the main reason I stay in a hotel is for the private accommodation space. Their is such potential for this to be an awesome place to stay, but the cleanliness was terrible. We had to be moved from one room because of mold and scum in our shower. The room we were moved to did not have the scum and much less mold, but was not mold free. The TV did not work in the bedroom, there were no cups for the Starbucks coffee pods (great feature I would have enjoyed), a light was burned out, dust was hanging from the air vent, something was sprayed all over the bathroom door window, and the counter had crud on it. There are hardwood floors - but our room had loose boards.
The room and bathroom were beautiful. I'm sure if you get a clean and maintained room this would be a lovely place to stay.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 20, 2013
Thank you so much for bringing the issues regarding your stay to our attention. We apologize for any inconveniences you experienced. We have addressed our staff and discussed what our standards are for our hotel. Our guests are very important to us, so we take it very seriously when one has a less than ideal experience. Our hotel standards are much higher than what you witnessed. We hope to have another chance to impress you with our level of excellence that we expect to show each and every guest. Thank you again for your feedback. We hope to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Columbia Downtown Hotel

Address: 1400 Main Street, Columbia, SC 29201
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Columbia Downtown Hotel 3.5*
Reservation Options:
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Also Known As:
Columbia Sheraton

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