We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One night stay but website is misleading” 4 of 5 stars
Review of Sheraton Columbia Downtown Hotel

Save Saved
You added Sheraton Columbia Downtown Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton Columbia Downtown Hotel
3.5 of 5 Hotel   |   1400 Main Street, Columbia, SC 29201   |  
Hotel amenities
Ranked #24 of 92 hotels in Columbia
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“One night stay but website is misleading”
4 of 5 stars Reviewed March 15, 2013

Staff were very friendly. The room was small by US standards but OK if you have travelled to Europe. A converted bank so it was fun & different with wooden floors & large white tiled bathrooms. Our room was "handicapped friendly" so the shower was huge. I do not know if this is typical in the hotel but we could have easily held a party with 6 "very good friends" in it. The location is OK if the weather was good with a short 10-15 minute walk to a large selection of restaurants in the sowntown area. We only stayed 1 night before meeting family for a Graduation ceremony so had a few drinks & ate in "The Vault". The fish & chips were good and since the bar was not busy it was cosy. We visited the rooftop bar but it was too cold to stay up there and since no-one was there it had no atmosphere anyway. In summer it might be different. The POSH restaurant was only open for dinner & did not seem to have a great atmosphere either. The Main Street restaurant is no longer open except for private parties so there was no lunch facility which is not indicated on the website nor in the in-room literature. I had already checked in the car so I was not impressed to learn this. There was a nice little cafe up the road with healthy wraps/sandwiches with very friendly staff so if you are caught out as we were I would recommend that for a light lunch. Overall the hotel was a good choice if visiting downtown Columbia for business or a very short personal visit such as this one especially when the weather gets better so you can walk to the downtown areas for dinner or lunch & then use the rooftop bar to relax before bed.

Room Tip: Ask about room size if that is important to you. I heard the higher floors were smaller & we wer...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 18, 2013
Thank you for sharing your experience with us. Our hotel is a boutique-style hotel, with smaller, cozier rooms. We are glad that you liked the large shower. We are in the process of updating our website to reflect the new changes to our food and beverage venues. We apologize for any inconvenience with regards to eating lunch. You are correct that our Rooftop is a very popular location in the warmer months. We are just about to reach the ideal weather season which makes visiting the Rooftop so pleasant. We appreciate you taking the time to share your feedback with us. We look forward to having you stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

330 people have reviewed this hotel

Traveler rating
    147
    103
    51
    18
    11
See reviews for
42
72
41
139
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
Charlotte, NC
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2013

While the hotel is beautiful and the staff friendly. There are also nice places to eat and have a drink onsite, but the main reason I stay in a hotel is for the private accommodation space. Their is such potential for this to be an awesome place to stay, but the cleanliness was terrible. We had to be moved from one room because of mold and scum in our shower. The room we were moved to did not have the scum and much less mold, but was not mold free. The TV did not work in the bedroom, there were no cups for the Starbucks coffee pods (great feature I would have enjoyed), a light was burned out, dust was hanging from the air vent, something was sprayed all over the bathroom door window, and the counter had crud on it. There are hardwood floors - but our room had loose boards.
The room and bathroom were beautiful. I'm sure if you get a clean and maintained room this would be a lovely place to stay.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 20, 2013
Thank you so much for bringing the issues regarding your stay to our attention. We apologize for any inconveniences you experienced. We have addressed our staff and discussed what our standards are for our hotel. Our guests are very important to us, so we take it very seriously when one has a less than ideal experience. Our hotel standards are much higher than what you witnessed. We hope to have another chance to impress you with our level of excellence that we expect to show each and every guest. Thank you again for your feedback. We hope to have you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed March 8, 2013

Great staff, Leith, Jerrica, Kate, Sean, to mention a few. I have stayed there off and on for business for the last five months and it is the perfect away from home stay. I sort of feel like Norm from Cheers. It has become the place "where everybody knows my name". The food in the Club Lounge is delicious comfort food and it is so relaxing to come back to the hotel after a hectic day and not have to worry about where I am going to eat. It is the best Sheraton experience. I highly recommend it.

Room Tip: I love the suites. They are spacious. Check the city's calendar, there are always activities d...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 11, 2013
Dilsa, Thank you for sharing your experience with us. We are pleased to hear that you feel as if you are at home when you're here. We strive to give our guests the home-away-from-home experience. We thank you for your positive feedback, and look forward to having you stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2013

This is a great hotel, very comfortable. We went to the vault bar and Lily the bartender was great. She was so friendly to everyone and is number one. I would recommend the hotel to anyone. Lily is an asset to the company.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 4, 2013
We are pleased to hear that you enjoyed our hotel so much, and that Lily made a great impression on you. She is an asset to our company and we are fortunate to have her as part of our team. We appreciate your business and look forward to having you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
1 review
5 of 5 stars Reviewed February 26, 2013

Mr. Leith McGuire is a great ambassador for your hotel. He is a diligent worker who responds quickly whenever we are in need of something in the Club Lounge. His attentive service greatly increases the quality of our stay.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, February 28, 2013
Thank you for letting us know how well you were treated by our staff. We are pleased to hear that you received such great service from Mr. McGuire. His efforts will not go unnoticed. We look forward to having you stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, sc
1 review
5 of 5 stars Reviewed February 26, 2013

I had a great experience. typically I stay at the Marriott but they were booked so I figured I'd stay next door. I was pleasantly surprised they took customer service to the next level. theres 3 elevators so there wasnt a long wait eventhough there was a wedding, college basket ball game and a gala going on in the area. If you stay here make sure you ask about the "club floors" which there are actually 3 floors. On those floors you get free wine, food and breakfast. Theres three bars on site and one of them is on the roof overlooking the city and on some weekends they have a live band or a Dj (enjoyed that). I loved the wood floors in the rooms it gave a refined look. I couldnt believe there was a flat screen TV in the bathroom, loved it. I also enjoyed watching TV while taking a shower with the big head dual shower heads.I would like to give special mention to Jerrica, and Khalil for helping me decide on a room their customer service was superior. Khalil stopped what he was doing to show me around and Jerrica made my check in smooth sailing. If you want the ultimate experience get a suite like i did with the leather couch. Reflecting back on choosing between the two hotels I definately made the right choice, and Ill be back!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, March 4, 2013
Drew, Thank you so much for sharing your experience with us. It is great to hear that you enjoyed our bars, restaurants and our Club Lounge at our hotel. We are pleased to hear that you loved the decor of our rooms. The television in the bathroom seems to be a favorite among our guests. We are excited that we have made a repeat guest. We look forward to having you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2013

Great staff who is there to answer any question. Rooms are nice nd stand up shower with two shower heads is great!! Parking is horrible though, shared with Marriott next door and the parking garage elevator reeks of pee.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review, February 26, 2013
Thank you for your feedback regarding your recent stay with us. We are pleased that our staff was friendly and helpful. We strive to give our guests the best experience possible while staying with us. The parking situation comes up quite a bit. We are located in the middle of downtown Columbia, which limits our parking options. I will address the parking situation with the staff. We are trying to work on a better scenario. Thank you for your comments. We appreciate your business and look forward to having you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Sheraton Columbia Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Columbia Downtown Hotel

Address: 1400 Main Street, Columbia, SC 29201
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Columbia Downtown Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Travelocity, Starwood, Booking.com, Tingo, BookingOdigeoWL, Expedia, Hotels.com, Venere, Agoda and Otel so you can book your Sheraton Columbia Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Columbia Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Columbia Downtown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.