I had a great experience. typically I stay at the Marriott but they were booked so I figured I'd stay next door. I was pleasantly surprised they took customer service to the next level. theres 3 elevators so there wasnt a long wait eventhough there was a wedding, college basket ball game and a gala going on in the area. If you stay here make sure you ask about the "club floors" which there are actually 3 floors. On those floors you get free wine, food and breakfast. Theres three bars on site and one of them is on the roof overlooking the city and on some weekends they have a live band or a Dj (enjoyed that). I loved the wood floors in the rooms it gave a refined look. I couldnt believe there was a flat screen TV in the bathroom, loved it. I also enjoyed watching TV while taking a shower with the big head dual shower heads.I would like to give special mention to Jerrica, and Khalil for helping me decide on a room their customer service was superior. Khalil stopped what he was doing to show me around and Jerrica made my check in smooth sailing. If you want the ultimate experience get a suite like i did with the leather couch. Reflecting back on choosing between the two hotels I definately made the right choice, and Ill be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drew, Thank you so much for sharing your experience with us. It is great to hear that you enjoyed our bars, restaurants and our Club Lounge at our hotel. We are pleased to hear that you loved the decor of our rooms. The television in the bathroom seems to be a favorite among our guests. We are excited that we have made a repeat guest. We look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.