Great location in downtown columbia. Wonderful ambience from a building that was once a bank. Rooms are slightly small compared to the size of the bathrooms! Fitness center left a lot to be desired: one of the treadmills was broken as was the clock, the space was cramped, and there were no mats to use on the floor. When I arrived myself and my associate were told that our room came with free breakfast on the mezzanine leve, but the next morning we were told that wasn't the case. The restaurant was understaffed in the morning and the staff was more focused on room service orders. When we complained about the fact we did not receive free breakfast we were given access to the club lounge which was very small and most of the food was gone at 8:00 am. Staff in the lounges were extremely courteous and did a great job hats off to Lilly and Nikki S. they made what could have been a bad stay better.

We are 4 couples from Canada staying at this hotel April 9 to the 14 th, celebrating our anniversarys and playing a litttle golf. I always stay at Sheratons whenever possible, I know we will have a very comfortable bed in a nice hotel with great staff. I'm hoping that we will be put on the club floor. Has anyone had any experience with this happening at this location.

I have stayed here on business 3 nights per month over the past 3 years. SPG-Platinum. In the last 6 months, customer service has improved vastly at the front desk and the club floor lounge (delicious food and friendly staff). It has made this hotel one that I look forward to visiting. Unique boutique rooms, great downtown views, tv's in the bathroom and comfortable beds. Thanks from a frequent hotel guest, Great job!
Only negative - $22.00 valet parking per night is too expensive.

I can't get over the staff here. They are unbelievably accomodating and really know the meaning of customer service. Denise is so kind and Leith in the lounge is a pleasure every day. Lilly in the Vault is great as well. This is the only hotel I will stay at in Columbia, Sc. The rooms are clean and comfortable as well and the location is great!