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Sheraton Columbia Downtown Hotel: Traveler Reviews

3.5 of 5
1400 Main Street, Columbia, SC 29201
Hotel amenities
Sheraton Columbia Downtown Hotel
Ranked #17 of 92 hotels in Columbia
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236 reviews from our community

Traveler rating
    111
    64
    39
    12
    10
See reviews for
Families
27
 
Couples
55
 
Solo
34
 
Business
107
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Atlanta, Georia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Best Sheraton”
5 of 5 stars Reviewed February 12, 2013

I can't get over the staff here. They are unbelievably accomodating and really know the meaning of customer service. Denise is so kind and Leith in the lounge is a pleasure every day. Lilly in the Vault is great as well. This is the only hotel I will stay at in Columbia, Sc. The rooms are clean and comfortable as well and the location is great!

Room Tip: Ask for club level
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask gsulaw about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review
February 14, 2013
We are so pleased to hear that your experience with our hotel was superb. It is also great to hear that our staff treated you so well. Our intention is to give our guests the best service and care while they are our guest. We look forward to having you back. It appears as if we will be seeing more of you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
2 reviews
Reviews in 2 cities Reviews in 2 cities
41 helpful votes 41 helpful votes
“Great Service”
5 of 5 stars Reviewed February 12, 2013

I just wanted to say that the staff at this hotel is wonderful!!! From the moment I walked in the door to the moment I left the staff was very accommodating and went above and beyond(especially Garett)!! The rooms were very clean and I hope to come back and try out the Rooftop bar!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask scout11 about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review
February 14, 2013
It is so great to hear how much you enjoyed your visit at our hotel. We strive to give our guests the best experiences, so we are pleased to hear that our staff is following through. Please come back and try out our Rooftop bar. It really is a unique spot in Columbia. We look forward to seeing you soon.
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Glen Arm, Maryland
1 review
“Good meal, good service”
4 of 5 stars Reviewed February 11, 2013

Quality hotel in a cool building. rooms are big, clean and modern. Expectations for hotel restaurants are low. This one met my expectations on food and exceeded it staff friendliness! Nikki in the restaurant bar and Lillie in the Main bar are excellent! Makes you want to come back!

Fitness center is a 1/2 broken. Big issue that need to be addressed.

Room Tip: king beds rule....
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nlowman about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review
February 14, 2013
Thank you for your feedback regarding your recent stay with us. We are pleased to hear that our restaurants and service exceeded your expectations. We will address that fitness center issues. Thank you for bringing that to our attention. We appreciate your business and look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
“Impeccable Service”
5 of 5 stars Reviewed February 8, 2013

I've stayed at this hotel several times as they have government rate rooms. I appreciate the staff and valet service. Heather Davis was particularly helpful on one occasion where I was going to be inconvenienced and she made sure that my stay was as comfortable as possible.

Room Tip: Double rooms are very nice and spacious.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Keene N about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review
February 11, 2013
Thank you for letting us know that you had a pleasant stay at our hotel. We are pleased that our staff was attentive to your needs and made your visit more enjoyable. We appreciate your business and look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
1 review
“Great Hotel, Even better Staff”
5 of 5 stars Reviewed February 8, 2013

I stayed at the Sheraton last weekend for a business trip. I travel every week and I was AMAZED at the level of service the staff gives its customers. Heather Davis at the front desk went much above and beyond to make sure that my stay was as pleasant as possible. We had several issues with our event (unrelated to the hotel) and every evening she made sure that we were taken care of. I hope I come back next year for the same event, purley because of my experience with the Sheraton staff.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask G_Sauser about Sheraton Columbia Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this review
February 11, 2013
Thank you for your feedback regarding your stay at our hotel. It pleases us very much when we hear that our staff is taking such great care of our guests. We are happy that you had such a great experience and we look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Columbia Downtown Hotel

Also Known As:
Columbia Sheraton
Address: 1400 Main Street, Columbia, SC 29201
Region: United States > South Carolina > Columbia
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Business Hotels in Columbia
#32 Family Hotels in Columbia
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Sheraton Columbia Downtown Hotel
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