Our daughter actually works at the hotel so we weren't expecting to be treated any special way but it seems that this is just how the employees always are. The hotel was sold out since it was Parent's Weekend but the hotel held it together very well! The front desk is very friendly and welcoming and talked to us every time we walked by. The housekeeper always did a great job on our room and we stayed for three days. The service was just perfect overall. We called down for extra towels and received them right away. The breakfast at the Ruth's Chris was also a very nice touch. We are very happy and pleased to know that our daughter works for such a great company that treats their guests with the utmost respect. We look forward to staying at the hotel for Graduation and holiday's to come!