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“poor customer service” 2 of 5 stars
Review of Comfort Suites at Harbison

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Comfort Suites at Harbison
3.0 of 5 Hotel   |   750 Saturn Pkwy @ Harbison Blvd (Exit 103), Columbia, SC 29212   |  
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Ranked #40 of 92 hotels in Columbia
Georgetown, South Carolina
1 review
1 helpful vote 1 helpful vote
“poor customer service”
2 of 5 stars Reviewed August 20, 2012

this was the worst hotel stay i've had with my wife and child. the front desk staff couldn't find our reservation when we first arrived. throughout the day our visit was constantly interrupted by drunk military personnel...when we complained to the front desk we were told that it would be fine and that we were perfectly safe, the problem was never addressed. We finally left at 10:30pm for another hotel after the front desk [person was disrespectful to my wife. Tried for several days to get in contact with GM and totally got the run around....Awesome customer service, i think not.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie R, General Manager at Comfort Suites at Harbison, responded to this review, August 21, 2012
I would like to take the time to apologize for the issues you had during your stay at our hotel. We try our best to make each guest's stay pleasant and enjoyable, and I am sorry that you felt disrespected. I can assure you that your issues have been addressed, and I hope you can try us again the next time you are in the area.
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64 people have reviewed this hotel

Traveler rating
    28
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    6
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    5
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26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2012 via mobile

Loved my stay there! The bathrooms were spotless! The room was very large and well furnished. Carpet was clean and looked fairly new. The mattress was average but the sheets smelled powder fresh. The breakfast was slightly above the usual continental breakfast and includes biscuits, eggs, sausage gravy, bagels, muffins, regular and strawberry waffles, fruit and yogurts. The only negative I can think of was that late checkout was only a thirtry minute extension from normal checkout. But overall, two thumbs up!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemson, South Carolina, United States
1 review
5 of 5 stars Reviewed July 22, 2012

I stayed for one night in July 2012. The suites are large, and the king bed was positively luxurious. The bathrooms are very clean with plenty of towels. When I checked in, the staff at the desk was very friendly and assured me if there was anything else I needed, they would be happy to assist. I visit Columbia every two weeks to see my husband who is in AIT at Fort Jackson. I've stayed in 4 other hotels here, and this is by far the very best. It's a little further from the base but the improvement in quality makes it well worth the couple extra miles. I will definitely be staying here again and would highly recommend it to anyone staying overnight in Columbia. The hotel also has a fitness room and a pool, though I didn't have time to use either on this trip.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margie R, General Manager at Comfort Suites at Harbison, responded to this review, August 21, 2012
Thank you for taking the time to leave a review of our hotel. We appreciate the kind words and look forward to your next visit!
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Richmond, Virginia
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 19, 2012

We stayed here on June 7 and were very impressed with the hotel. The beds were comfortable, the breakfast was above average and the hotel was very close to shopping. We will definitely stay here again.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites at Harbison, responded to this review, June 22, 2012
Thank you for your kind words about our hotel. We have a great Team at the Comfort Suites Columbia that strives to be the best and give our guest the best customer experience we can. We are glad you enjoyed your stay and its our pleasure to serve you! Thank you for the opportunity to make a great impression on you and your family.
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 7, 2012 via mobile

Wonderful hotel. Good breakfast!! Lush towels and plenty of them. Gym and luxury accommodations. Great value.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites at Harbison, responded to this review, June 24, 2012
Thank for leaving a positive review about our hotel. We hope you will stay with us again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2012

I have stayed at this location several times, the staff is very accomodating, the iron needed replaced in my room and was taken care of immediately on my most recent trip. The Manager's Reception is the evening is a nice place to relax, includes bevereages and appetizers but the appetizers go quick. There are plenty of restaurants in the area. A Walmart is located within walking distance if you need something the hotel may not offer. The room has both AC and USB outlets on the desk which is a big benefit for business travelers needing to plug in laptops and phones.

Room Tip: Located near I-26 you may want to request a room on the back side of the hotel so you do not hear In...
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites at Harbison, responded to this review, June 24, 2012
Thank you for taking the time to leave a review about our hotel. I am very pleased that we were able to meet your business as well as your relaxation needs. Please come and see us again the next time you are in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2012

My hotel stay was simply awsome, the room was clean and spacious. My bed was comortable and the jacuzzi tub was wonderful. the staff was nice and pleasant and willing to help at anything they could. I will recommend this hotel to everyone, the location was a nice icing on the cake.

Room Tip: If you are in need of some good sleep and rest then the jacuzzi suite will make you one of the happi...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Suites at Harbison

Address: 750 Saturn Pkwy @ Harbison Blvd (Exit 103), Columbia, SC 29212
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #40 of 92 hotels in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites at Harbison 3*
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Also Known As:
Comfort Suites At Harbison Hotel Columbia
Comfort Suites Columbia
Columbia Comfort Suites

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