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“Really great” 5 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Hotel   |   911 Bush River Road, Columbia, SC 29210 (Formerly Days Inn)   |  
Hotel website
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Hotel amenities
Offers & Announcements
$70 (USD)
Ranked #21 of 93 Hotels in Columbia
Certificate of Excellence 2014
GreenLeadersSilver level
South Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Really great”
5 of 5 stars Reviewed July 28, 2014

Made reservation for one day (med test) had to stay 2nd day and then 3rd day. Staff was extremely helpful as we made calls from doc's office and hospital. Great beds and pillows, better than average breakfast, very clean.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapadia, Director of Sales at Comfort Inn, responded to this review, July 30, 2014
We are glad that you decided to make our hotel your choice during your visit here to Columbia, SC. We are also glad that your doctors visit went well, and hope that you are recovering as well. We are glad we could be part of your solution. Hope to see you back with us for a friendly visit the next time
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430 reviews from our community

Traveler rating
    251
    112
    36
    18
    13
See reviews for
120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Omaha, Nebraska
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 27, 2014

My sister and I stayed here because of the good reviews even after seeing one review showing worn out, broken furniture and a dirty room. We thought "What would be the chance we would get that room?" Well, we did. I hate to be negative, but why would the staff book anyone, let alone two elderly women, in that room.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapadia, Director of Sales at Comfort Inn, responded to this review, July 29, 2014
Claudia, W., I want to first thank you for choosing us to stay during your visit here to Columbia SC.Secondly, I want to apologize for the shortcomings that you got while here in our hotel, This is not the norm for us, and be certain that we looked into the situations as it pertains to your particular room. and the service that room got or did not get prior to your checking into it. We have also reviewed the furnishings in that room to certain that they are up to Choice standards! Please, I ask that you give us another chance when you are back in the area and feel free to call me directly when you do.

Tim Fields
803-354-8373
Director of Sales & Marketing
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Milwaukee, Wisconsin
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed here for my little brothers Army Graduation. It was a little farther away from Fort Jackson than others, but it was worth it When we checked in the staff was friendly and very helpful They were able to provide directions to and from Fort Jackson, as well as restaurant recommendations. The rooms were nice and we had no problems with our two rooms. The breakfast was a nice bonus. It was basic, but did the job. It was always stocked and clean. I would recommend this for anyone coming though the area.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapadia, Director of Sales at Comfort Inn, responded to this review, July 23, 2014
We want to thank you for staying with us and finding your stay a good one! Even though Fort Jackson s a little further some other hotels, we find that our value and service outranks those hotels closer to the base. Hope to see you again Soon, and we thank your Son/ Daughter for their Service!
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Moundsville
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 21, 2014

I just wnat to thank your staff for all that they did for us. The Housekeeping Staff is awesome!!!!
i reaaly appreciate all that you did for me. Rooms were very quiet.and very clean.
Breakfast was great.

Room Tip: Rooms very quiet and very clean.
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Green Features: The Hotel Staff was very helpful and friendly HOTEL WAS SAFE. tHE BREAKFAST WAS GREAT.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapadia, Director of Sales at Comfort Inn, responded to this review, July 23, 2014
We want to thank you staying with us and finding our hotel a good stay for you! Thanks for sharing your overall views with us and others!
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CT
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 19, 2014

It is bizarre how many positive reviews there are for this place. This is by far the dirtiest hotel in which I have stayed. Yes, it is convenient to I-26, the decor is fine, and even the beds are comfortable - but the layers of dirt along the walls and where the bed meets the carpet, the crumbs and the trash on the floor and in the chair at the desk when we arrive, and, worst of all, the nasty toilet that we had to clean ourselves before using it indicate a pervasive lack of cleanliness missing from the reviews. If we hadn't arrived at midnight exhausted and without other lodging options, we would have fled that dump. In the morning the housekeeping staff did look angry to be at work and as if they hate the guests so it is no surprise that they couldn't care less about making sure the rooms are actually clean. But, the layers and layers of dirt are more about poor management than anything else. This place is comparable to a truck stop motel rather than a newly renovated hotel that values guests and customer service.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapadia, Director of Sales at Comfort Inn, responded to this review, July 23, 2014
I am sorry that you found our hotel, and your stay less than pleasant. It would of been nice to have you mention your displeasure prior to your departure so that we would have had the opportunity to fix perhaps what we fell short of.
We hope to see you again soon!

Sincerely,

Tim Fields
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Hubert, North Carolina
1 review
5 of 5 stars Reviewed July 11, 2014

Was a great place to stay. Outstanding! Clean rooms, great comfortable beds the bomb. The nicest rooms I have stayed in in years. Wish I would have had time to stay longer and used the pool. Management and staff are so kind

Room Tip: higher floors was nice.
See more room tips
Green Features: green leaders silver level, The best I have seen in years so comfortable
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapadia, Director of Sales at Comfort Inn, responded to this review, July 12, 2014
We are happy that you found our hotel a great place to stay. Outstanding! Clean rooms, great comfortable beds the bomb. The nicest rooms I have stayed in in years. Management and staff are so kind.

Please come back soon!
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Winston Salem, North Carolina
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 11, 2014

Where to start? Hotel looks half decent from the front, but the rooms are terrible. Old, dated furniture, sticky carpet, dark bathroom, noisy AC unit, dried 'things' on wall, peeling paint and dirty handles, no liner in ice bucket (with melted ice), no cups for coffee and the 'piece de restistance' a brown stain on my face flannel - possible skid-mark?

Only place I have ever stayed, where I left without a shower - that can wait til I get home.

Avoid like the plague.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kapadia, Director of Sales at Comfort Inn, responded to this review, July 12, 2014
We want to first say thanks for staying with us! Secondly we want to apologize for the shortcomings you have informed us while here. We understand that as a traveler each person will have expectations of their hotel. We can defend what you felt or how you felt of us, but we can apologize.

Thanks for staying and sharing your particular hotel stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 911 Bush River Road, Columbia, SC 29210 (Formerly Days Inn)
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Columbia
#9 Business Hotel in Columbia
#24 Family Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Comfort Inn of Columbia is located just off I-26 at exit 108A with easy access to I-20, I-126 and I-77. Minutes from downtown Columbia and the Columbia Metropolitan Airport. This pet-friendly hotel is brimming with many excellent amenities including a free Comfort Sunshine breakfast featuring hot Belgian waffles, free wireless Internet access, free USA Today, 24-hour coffee and tea service, airport shuttle, exercise room, seasonal outdoor pool, business center and banquet/meeting space. ... more   less 
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Also Known As:
Comfort Hotel Columbia
Comfort Inn Columbia
Columbia Comfort Inn
Columbia Days Inn
Days Inn Columbia

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