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“Very clean. Pleasant and helpful staff. Overall enjoyable stay.” 5 of 5 stars
Review of Hilton Garden Inn Columbia / Northeast

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Hilton Garden Inn Columbia / Northeast
3.0 of 5 Hotel   |   8910 Farrow Road, Columbia, SC 29203   |  
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Ranked #4 of 93 Hotels in Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Very clean. Pleasant and helpful staff. Overall enjoyable stay.”
5 of 5 stars Reviewed February 27, 2013

One of the newer Hilton's. I really enjoyed how clean and quiet the hotel is. Yes, there was a bit of train noise but it really didn't bother me after the first "startle" and I am extremely picky about noisy hotels. I would highly recommend this particular hotel for business or leisure.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, February 28, 2013
Dear cjasper,

We appreciate you choosing our Hilton Garden Inn Columbia/Northeast and for posting this review on TripAdvisor. This helps others make an informed decision. Hotel his built to minimize noise, however, the train noise may disturb light sleepers.

We thank you for selecting our hotel and we will see you on your next visit to Columbia, SC.

Kind Regards,

Ashish Desai, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

350 reviews from our community

Traveler rating
    272
    52
    19
    5
    2
See reviews for
104
81
21
105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
Columbia SC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2013

I booked an event in one of their meeting rooms and was very pleased with the facility and attentiveness of the staff. In particular, Gregory Austin was very helpful and professional. I can recommend the sleeping rooms, presentation rooms, and the whole facility without reservation.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, February 24, 2013
Dear Judy B,

Thank you for choosing our Hilton Garden Inn Columbia/Northeast for your event and taking time to post review on TripAdvisor. I am delighted to hear that you were very pleased with our team. Gregory is very instrumental to our event team and as always he makes it a priority to ensure that events go through smoothly and guests leave very satisfied. We are proud to have him as our team member.

We thank you for you kind words and recommendation. Thank you for the opportunity and we look forward to working with you on your future events.

Kind Regards,

Ashish Desai, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 17, 2013

My daughter and I spent one Friday evening at this hotel. The hotel was very clean and in a location that was convenient with shopping and restaurants close by. The room was nice and bed was comfortable. However, it was a very rude awakening when it sounded like a freight train was coming though the room at 2:20 AM! I thought I was having a nightmare!

After finally returning to sleep I was awakened again about 4 AM to another train. Thought I was in a bad Seinfeld episode. We checked out early the next morning and I did not have a chance to ask management if the train was a recurring event or just a Friday night event.

Room Tip: Ask for a room far away from the train tracks!
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Media_Mngr, Public Relations Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, February 20, 2013
Dear Kim,

I am so sorry to hear about your situation. I know the trains can be disturbing to some of our guests. If you are a light sleeper we encourage you to notify us on checkin so we can put you in an area that is more accommodating to your needs. However with that being said I will encourage you to reach out to me. I would like to do something for you, due to the disturbance you experienced. We pride ourselves on world class golden glove service. I hate to hear we did not live up to the standards we live by. You can reach me at the hotel main phone line.

Sincerely,
Joseph Skopp
OMM Manager
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Columbia, South Carolina
1 review
5 of 5 stars Reviewed February 13, 2013

Woodmen of The World has monthly meetings of 40+ people at HGI every month and has been for the last several years. HGI is one of only a couple of full service hotels in the NE area. They have a great chef and very professional employees who are determined to make your event or overnight stay the best expereince. Our Managers can choose any hotel to stay at however, HGI is the choice for their overnight stay every month and HGI accommodates their every need including a reserved spot with an electric car hook up for one of the Managers. After our meeting each month the one comment we get is the meeting was great and so was the food. It's convenent to everything, professional, clean and very friendly.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, February 19, 2013
Dear Donna H,

Thank you for taking time to review our Hilton Garden Inn Columbia/Northeast and for your continuous patronage. Your kind words are appreciated very much and means lot to our team that their efforts are noticed and valued. We are glad to be able to accommodate all of your overnight guests as well as their requests. We promise to satisfy each and every guest and we do everything we can to achieve that.

We thank you for giving us the opportunity and words of encouragement for our team. We are looking forward to have your next event at our property.

Warm Regards,

Ashish Desai, GM
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1 review
5 of 5 stars Reviewed February 9, 2013 via mobile

Easy on / off Interstate 77 with a wide selection of places to eat. Great bed, ultra clean room, friendly professional welcoming staff, restaurant food exceptional, and all for a good price. Again the restaurant food was excellent. I would recommend this hotel for extended stays and weary travelers.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, February 11, 2013
Dear debzib,

Thank you for taking time to review our Hilton Garden Inn Columbia/Northeast on TripAdvisor and we certainly appreciate you choosing our property.

We are glad to hear that you enjoyed our Garden Sleep System bed and our Great American Grill restaurant. Our team's goal is to satisfy each and every guest and we take pride in what we do to create a memorable experience for all of our guests and visitors.

Thank you for the kind words and we will see you on your next visit to Columbia, SC.

Warm Regards,

Ashish Desai, GM
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Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed February 7, 2013

We truly enjoyed our stay at this hotel. The customer service was the best. From the front desk (Dan Bollinger) through the whole breakfast staff, awesome!! The hotel was clean and well maintained throughout. Thumbs up to this hotel!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, February 8, 2013
Dear Amos W,

Thanks for the great comments. We appreciate you taking time to commend our team!

I will be sure to pass your comments along to Dan and Breakfast team. Our housekeeping team and engineer take pride in their work. When guests such as you take notice, it makes their day! As a GM, I am proud to have awesome team.

Thank you for the kind words and we look forward to seeing you on your next trip to Columbia, SC.

Warm Regards,

Ashish Desai, GM
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Greenville, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 4, 2013

This hotel is very clean and comfortable. The location is in a safe surburban area, very convenient to I-77 in Northeast Columbia. Staff are always eager to make sure guests have an enjoyable and productive stay. Breakfast is great, and dinner/bar is very nice as well. I stay here multiple nights each year and have found it consistently excellent. Highly recommended!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, February 6, 2013
Dear KA2013_13,

We thank you for choosing our Hilton Garden Inn Columbia/Northeast and taking time to write a review on TripAdvisor. Your kind words will go a long way in keeping up our team’s enthusiasm.

Our convenient location with superior facility coupled with consistently excellent service is what makes this hotel an ideal choice for all travels. Our team takes pride in what they do and we always want to make sure our guests leave the property very satisfied.

Thank you again and we will be awaiting your arrival on your next visit Columbia, SC.

Kind Regards,

Ashish Desai, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Columbia / Northeast

Address: 8910 Farrow Road, Columbia, SC 29203
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 93 Hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Columbia / Northeast 3*
Number of rooms: 110
Official Description (provided by the hotel):
The newly opened Hilton Garden Inn Columbia/Northeast hotel is located just off I-77 at exit 19 near the Northeast business district and is conveniently situated just 11 miles from downtown Columbia. This Columbia South Carolina hotel was built with features and amenities to ensure you'll truly have a great way with us including complimentary Wi-Fi, 24-hour business center, meeting space, heated indoor pool with hot tub, and The Great American Grill(R) restaurant. Guests can enjoy staying at The Hilton Garden Inn Columbia SC hotel, where everything is right where you need it. ... more   less 
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