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“Really Enjoyed our Stay” 5 of 5 stars
Review of SpringHill Suites Columbia Downtown

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SpringHill Suites Columbia Downtown
3.0 of 5 Hotel   |   511 Lady Street, Columbia, SC 29201   |  
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Ranked #15 of 93 Hotels in Columbia
Myrtle Beach, South Carolina
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Really Enjoyed our Stay”
5 of 5 stars Reviewed October 21, 2013

The employees at this location were top notch! We used our marriott rewards to book our room, and figured we'd get a bottom-barrel room. Not so! We had a fantastic room with a groovy sectional sofa/pullout couch, comfortable king bed, and a beautiful, modern & sleek bathroom. Highly recommend, and you can easily walk to area restaurants located in the Vista area.

Room Tip: We stayed in a king/with pullout sofa. Excellent and PLENTY of room!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review, October 24, 2013
WOW. Thank you for your wonderful comments, especially the one regarding our staff. We take great pride in our customer service and love getting this feedback. I look forward to sharing your comments with the team. Thank you again and we look forward to seeing you again soon.

Warmest Regards,
Holly Penny
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    103
    64
    16
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Johns Creek
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2013

We were in Columbia for a weekend getaway with family and friends and thoroughly enjoyed staying at the Springhill Suites. It has a great location, a friendly staff, and is very clean. Nice up-to-date decor. Within walking distance to may restaurants. The sofa ned was horrible, butthat's probably to be expected anywaere. All in all it was perfect for our leisurely weekend.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review, October 24, 2013
We are so happy that you had a great stay here with us at the SpringHill Suites Downtown/The Vista and that you thought it was a great location, a friendly staff and was very clean. We try very hard to make sure each and every guest has the best experience possible! Thank you for taking the time and reviewing us on Trip Advisor.

Kind Regards,
Holly Penny
General Manager
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Windsor, New Jersey
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 20, 2013

Very nice updated hotel. Near downtown especially the University of SC. Love the microwave and mini fridge in the room. Beds are comfortable. clean rooms and bathrooms. Wish there were locks on the bathroom doors (sliding pocket doors). Modern decor. Free Breakfast included was good. From check in to breakfast Svc was excellent - Brittany during breakfast went out of her way to get me more ham and cheese that ran out on the second day. Front desk was prompt in getting us more towels and shampoo when we asked for it. Smooth superb great stay!!! Recommend highly to stay here.

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review, October 24, 2013
Thank you so much for taking time out of your busy day to review our SpringHill Suites Downtown Columbia/The Vista. We greatly appreciate it and the wonderful comments regarding our modern rooms and excellent service at breakfast. I look forward to sharing your review with our staff and with Brittany in particular. We also encourage you to add us on Facebook to learn about all the great things we have going on.

Thank you again and see you soon!
Holly Penny
General Manager
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Conway, South Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 18, 2013

We scheduled a tour for USC and came in the day before to visit First Baptist Church. We unexpectedly included our two younger children on the trip. The layout of the room accommodated us great. The two queen beds with the sofa bed was perfect in the quasi two room suite. The split bathroom allowed one to shower while allowing access to the rest of the facilities. The lighted walk-in closet also doubled as a changing room. This property is within walking distance to a Publix grocery store and works great with the in-room refrigerator and microwave, cutting down on dining expenses.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review, October 24, 2013
We are happy to hear that you had a great time here with us at our SpringHill Suites Downtown Columbia. We are so glad that our room layout was perfect when traveling with your family. We hope to see you again very soon!

Thanks again for taking time out of your day to write a review for us!
Kindest Regards,
Holly Penny
General Manager
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London, United Kingdom
Top Contributor
59 reviews 59 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 8, 2013

This was a nice option for USC parent's weekend. It wasn't cheap, but I thought it was good value for money. The room was sufficiently spacious to accommodate me, my husband, our younger daughter and college student. The split bath arrangement was very convenient.

Although the hotel seemed full for the weekend, we heard no sounds in the hallways from our room. The beds were comfortable and we had more than enough towels without having to track down housekeeping for a couple more every day. The staff was friendly and welcoming. There was plenty of parking on a busy football weekend. The shuttle was a nice convenience. Plus this location makes it handy to the Vista for eating and shopping. I would definitely recommend this property to other parents traveling to Columbia.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review, October 10, 2013
Thank you for staying at the SpringHill Suites Downtown Columbia/In the Vista for your recent trip to Columbia for Parent’s Weekend at the University of South Carolina. Our staff appreciates you taking the time to give us your feedback and letting us know how we are doing. We are located near the university and within walking distance to many shops and restaurants. This makes it convenient for our guest and ensures that there is something for everyone within a short walk. We are so happy to hear that you enjoyed your stay and our hotel's amenities. We hope you come to stay with us again.

Warm Regards,

Holly Penny
General Manager
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Saugerties, New York
Top Contributor
89 reviews 89 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 8, 2013

Here for a week and really enjoyed the stay. Rooms are very sleek and comfortable, great pillows and very quiet. Breakfast was typical but could have used some different cereal. Coffee was good and available all night (or at least very early in the morning). Within walking distance of some very nice restaurants, but just wish the Starbucks was closer.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review, October 10, 2013
Thank you for the wonderful review of our property. I enjoyed reading your comments, especially where you noted that our rooms are very sleek and comfortable with great pillows and very quiet. We are also very delighted that you liked our convenient location and close proximity to many nice restaurants. We look forward to your return to our SpringHill Suites Downtown Columbia/In the Vista
.
Best Regards,

Holly Penny
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Plains, New York
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 8, 2013

We were in town for a friend's wedding and decided to stay here since it was close to the reception venue. The hotel is located in The Vista which is a revitalized area of Columbia and within walking distance of many restaurants/bars as well as shops and a grocery store (just across the street). The hotel had a small bar in the lobby and had happy hour each night which was nice, and the breakfast had plenty of offerings. The front desk staff were nice and the rooms were a very good size although I agree about the weird doors for the bathroom. There were a few issues though. First, the air conditioning. There didn't seem to be a high, medium or low setting for the fan and it was on full blast the entire weekend. We would adjust the temperature, but then the unit would just turn off. We were only there two days, so we dealt with it. However, the second issue we had still bothers me. We came back to the hotel one evening to find not one, not two but THREE bugs that looked like roaches (someone called them Palmetto bugs, but to this New Yorker they looked like roaches) crawling along the walls of the hallway leading to our room. I immediately picked up the house phone and called the front desk who sent someone up to kill them, but it creeped me out for the rest of the weekend and I scanned the hallway each time before I walked down it and also searched all in our room (luckily we didn't see any others). We reported it to the front desk the next day and they said they would look into it, but didn't apologize or offer us anything for the inconvenience. Aside from the bugs, the hotel was really clean and in excellent condition, which made seeing the bugs even more bizarre. Regardless, I realize most hotels have bugs like this somewhere, but I'm not sure I would stay here again based on this experience.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillColaSC, General Manager at SpringHill Suites Columbia Downtown, responded to this review, October 10, 2013
Dear Penguin0301,

Thank you very much for your review. We are pleased to hear that you enjoyed our daily happy hour at our lounge, our complimentary breakfast with plenty of options and our friendly staff. We thrive on offering the best customer service and cleanest accommodations and thank you for providing those highlights in your review.

However, I am very disappointed to read the comments you recently posted regarding the air conditioner not working properly and the pest you saw in the hallway on the way to your suite. I am not sure why your air conditioner unit’s thermostat controller was not working appropriately as all units have a high/low/auto option with cool, heat, and fan. I hate that we were not able to address the issue for you while you were on property. I am confident to say that the pest/Palmetto bugs/roaches that you saw have been taken care of by our contracted pest elimination company and this type of concern should not be an issue moving forward. I apologize that you had to ever experience this at our property. I am also very sorry that you did not get the service you should have received from our desk staff when reporting this issue.

My team and I are very sorry and hope you give us a chance to earn your loyalty back. We do appreciate your feedback and promise to use it to improve. I wish you and your family safe travels.

Kindest Regards,

Holly Penny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Columbia Downtown

Address: 511 Lady Street, Columbia, SC 29201
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Columbia
#15 Romantic Hotel in Columbia
#23 Family Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Columbia Downtown 3*
Number of rooms: 14
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Also Known As:
Springhill Suites Columbia Downtown Hotel Columbia

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