If we were living in a bygone world where the internet weren't so important, this would have been the perfect place to stay -- good rooms, nice beds, agreeable staff . . . . but (and this is a disturbing trend I've run into lately), when I went to the front desk to report that I couldn't access the internet in my room, they simply gave me the 800-number of their "tech support" office, who would, ostensibly, "walk me through" connecting with the internet. This, of course, makes me think that THEY think that I'm some doofus who just bought a computer from a corner vendor before walking in their door. But, there was no option with them, so I humored them and called the number . . . . waited for the "next available representative", and when he answered, was promptly disconnected. So, I spent the rest of the evening, either sitting in the local McDonalds or in the motel lobby, where I could get a signal.
Having traveled for many years, and having stayed in probably hundreds of motels, I'm fairly sure that their problems could have been solved by a simple re-boot . . . . which they were unwilling to do. In the end, I don't like to have service "outsourced", when it should be handled locally by people who should care about their customers' satisfactory experience.
- Official Description (provided by the hotel):
- The Comfort Inn & Suites is a 67 room facility located near the Fort Jackson Main Gate off exit 9A on I77. We are conveniently located near restaurants and shopping. The hotel is located near the Riverbanks Zoo and Gardens, 6 miles from the University of South Carolina and near the South Carolina State House. ... more less
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- Also Known As:
- Comfort Inn Ft. Jackson Maingate Hotel Columbia
- Comfort Inn Columbia
- Columbia Comfort Inn