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“Nice place for a quick visit to town” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

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Holiday Inn Express Hotel & Suites Columbia-Fort Jackson
2.5 of 5 Motel   |   7329 Garners Ferry Road, Columbia, SC 29209   |  
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Ranked #23 of 93 Hotels in Columbia
Massachusetts
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
“Nice place for a quick visit to town”
4 of 5 stars Reviewed March 7, 2009

The hotel was easy to get to, the staff was friendly, the room was as advertised. The room was pleasant, well laid out, the shower was really nice. The beds are very comfortable. The walls are somewhat thin. Overall, a pleasant stay.

  • Stayed March 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
    71
    33
    15
    7
    6
See reviews for
36
22
15
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Jacksonville
2 reviews
1 of 5 stars Reviewed February 3, 2009

I stayed at this hotel while in town on business. The staff was very rude upon checking in. My room had a bad odor. There was hair in the shower and the bedding. I would not recommend this hotel to anyone.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed January 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Mateo
Top Contributor
76 reviews 76 reviews
73 hotel reviews
Reviews in 57 cities Reviews in 57 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed December 27, 2008

I stayed two nights in mid-December at the Holiday Inn Express Fort Jackson. The hotel is easy to reach being close to Exit 9 on I-77. I had a king suite at the AAA rate of $134. My room was acceptably quiet. The staff was friendly and helpful. The shower was good with lots of hot water. There is one computer and a printer in the business center. Breakfast was only fair. I had no security concerns.

Avoid the Waffle House next door--I thought the food at lunch was poor. It may be better at breakfast because it was packed then when I went to buy a local newspaper. I found a good place downtown for lunch: Atlantic Bread on Main Street just north of the capitol.

The Columbia Museum of Art at Main and Hampton is very nice and above average for a small city.

  • Stayed December 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Detroit
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 24, 2008

The only time in my life where I felt I was personally in danger was at this hotel. And I am from Detroit.

We arrived back from visiting family and four thugs, one reaching into his shirt, approached us in the corner of parking lot where I parked avoid car door damage. I was ready to swing a $5000 camera to catch the person off-guard to give an idea of how close thay came. I am not sure if he was reaching for a weapon, but he was lucky I cannot transport my .357 Magnum firearm from Michigan...

The rear entry door at the pool was not able to lock even though it is a keyed entry door. We just setup another reservation there for 2009 and the front desk clerk laughed and admitted that the door is still not secure. I have serious doubts about staying at this hotel again.

The kid working at the front desk in May 2008 said she was aware of and knew "the thugs". This doesn't leave me with a good feeling about this hotel. I travel the world on business and have plenty of miles/points to stay wherever I wish. Beware of possible issues at this hotel.

  • Stayed May 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westminster, Colorado
Top Contributor
174 reviews 174 reviews
151 hotel reviews
Reviews in 121 cities Reviews in 121 cities
246 helpful votes 246 helpful votes
2 of 5 stars Reviewed November 11, 2008

I was excited to stay here based on the positive reviews and photos of the property on the HIE website. It is a very-UNLIKE HI Express proptery. The lobby area is gorgeous and the rooms' decor are more like a fancy botique hotel in Europe. It's a new design conecpt I've not seen at HI Express properties and hope it will be utlized in other properties. It's all very chic, from the carpeting to the furnishings to the breakfast area and meeting rooms, deep earth tones throughout and all nicely done.

I even got upgraded to a suite based on being a platinum member with Priority Club--awesome I thought. However, there were a number of things about the room and property that were disappointing and will cause me to not return on future Columbia visits.

The suite had very comfortable bed with a leather backing against the wall, 2 flat-screen TVs and a sunken living area that had hardwood flooring and leather sofa and "cubed" table. I really loved the decor. But these are the issues I found:

1) The walls are beyond paper thin. When you can easily hear conversations and laughter, and toilets flushing and showers of adjoining rooms, feet in rooms above, and cleaning staff in rooms above cleaning the hardwood floors so loud it shakes you out of bed, there is something wrong. This hotel also earns my room Door-Slam Alert -- unfortuantely nothing to quiet the room doors from slamming everytime someone goes in/out of the room.

2) The room had a very strong smell of must, or more accurately, old newspaper. At least I hope against hope that is what the smell was. You can't open the windows for fresh air. It was very noticeable upon entering and just being in the room. The heating/AC system was fine, but my sinuses played havoc with me.

3) Very disconcerting to me was--for an almost new property--how marked up the room doors were. Scratches, dings, other marks, all over most doors (painted brown), at least on the floor I was on. To top that off, one of the elevators had some grafitti keyed or scraped into the plating above the buttons -- something I would only expect to see in a gas station bathroom.

4) The young lady at the front desk who checked me in and out, really couldn't have cared less and seemed like the last place she wanted to be was at the job she was doing. I normally never comment on front desk staff, but this young lady was not just unwelcoming, she seemed so apathetic she didn't seem to really give a damn about anything, and I notified her of the above issues.. The manager seemed friendly and helpful and I wanted to speak with one of them, but I got stuck with this person -- not the first impression you want to make, especially at a new hotel.

So with all of this, I am very disappointed that with all the money that was likely spent on decor and interior design, very little thought was put into soundproofing and upkeep of the interior of the property. Columbia is never an affordable lodging destination--and I work in the hospitality industry--and for what you are paying here, there are better choices in the area. It's convenient to Fort Jackson but that's about it.

  • Liked — The botique-theme of the hotel, lovely decor
  • Disliked — Paper-thin walls, musty smell of room, degradation of interior property doors & elevator, poor front desk representative
  • Stayed November 2008
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Top Contributor
101 reviews 101 reviews
28 hotel reviews
Reviews in 48 cities Reviews in 48 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 30, 2008

We stopped there on the way to Florida, and picked it because of other reviews here. Things got off to a bad start on arrival, as we had been assigned one of the 2 worst rooms in the place - first floor by the elevator and the breakfast area. We asked for a room change, and were promptly moved to a better room on the top floor. After that, things went fine. The room was large and clean, and we did not hear a lot of road noise. Breakfast was good, and there were a decent number of tables. We have stayed at other places in the Columbia area on the way to Florida, and I think this is the best one of all. I would go back again.

  • Liked — Clean and new
  • Disliked — Nothing
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Port St. Lucie, FL
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 8, 2008

Stayed here for one night passing through from PA to Florida based on the reviews found on this site. I have to agree that this is one of the nicest rooms we have had in a while. It was large and spacious with a clean modern feel. Loved the ceiling fan and the separate work area. The large screen TV was also a treat! For the price we paid, I felt like I was staying at a higher end hotel. I actually thought we had been upgraded but after checking with the desk they assured me we were in a standard king room. The bed was just heavenly and it was close to many restaurant choices. We would definitely stay here again and recommend this property to others.

  • Liked — Comfortable bedding
  • Disliked — Nothing
  • Stayed September 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Columbia-Fort Jackson

Address: 7329 Garners Ferry Road, Columbia, SC 29209
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbia-Fort Jackson 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Columbia hotel is surrounded by businesses and attractions. The Holiday Inn Express Hotel and Suites of Columbia-Fort Jackson, located 14 miles from Columbia Metropolitan Airport (CAE) and 5 miles from the CLB Amtrak Station, puts you only minutes away from the major business and culture districts of Columbia, SC. Business travelers lodging in this Columbia hotel are less than five miles from the Vista and Five Points business districts as well as the State Capitol. You'll find our Columbia hotel is one of the closest accommodations to both Fort Jackson and the University of South Carolina. Both the Columbia Metropolitan Convention Center and the hotel's three meeting rooms are available for you to host an event while traveling. The area offers a vibrant cultural life. You can check out the art galleries in Five Points or relax at Finlay Park in the Vista near our Columbia hotel. Downtown Columbia hosts multiple art shows, free concerts, and cultural events throughout the year. You'll also find the peaceful Riverfront Park ,as well as Riverbanks Zoo and Botanical Gardens within seven miles of the hotel. This Columbia hotel shows you true southern hospitality by offering amenities such as a 24-hour convenience store and an indoor, heated pool and whirlpool. You'll enjoy a complimentary hot breakfast bar and a 100% non-smoking hotel room when you stay at the Columbia, SC Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Columbia-Fort Jackson
Holiday Inn Columbia
Holiday Inn Express Columbia
Columbia Holiday Inn

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