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“Holiday Inn, Charleston, SC” 5 of 5 stars
Review of Holiday Inn Charleston Riverview

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Holiday Inn Charleston Riverview
3.0 of 5 Hotel   |   301 Savannah Highway, U.S. Highway 17, Charleston, SC 29407   |  
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Ranked #42 of 54 hotels in Charleston
conway, SC
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Holiday Inn, Charleston, SC”
5 of 5 stars Reviewed December 7, 2012

This was a really nice, clean and comfortable hotel. We loved the restaurant on the top floor. A wee bit costly, but worth it. The view of the river was fantastic. Watching the moon rise was beautiful and in the morning the sun rise was gorgeous. Our room was on the 7th floor. Nothing spectacular, but very comfortable and clean. I totally recommend this hotel.

Room Tip: The higher floor, the better for view.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, December 30, 2012
Dear sab867: Thank you for staying at the Holiday Inn Charleston Riverview. We appreciate your compliments and recommendation! Please visit us again when in the Charleston area.
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457 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Savannah, Georgia
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 4, 2012

This place had a great view and great location for anyone visiting Charleston. The hotel was nothing fancy, but it was clean, fairly priced, and had great views. The free breakfast buffet left a little to be desired. You might can find a hotel in downtown Charleston for around the same price but overall I was happy with my stay. Balcony doors do not open, don't expect to be able to use them.

Room Tip: River view and downtown view rooms are nice.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, December 30, 2012
Dear Matthewoak: Thank you for your compliment on our friendly staff and great views! We are known for our spectacular views of the Charleston cityscape and the Ashley River. Please visit us again on your next trip to Charleston.
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2012

If you have a higher floor, the views are great. 3rd and below you should get a discount for a terrible view. Nothing but a yellow wall to see here!
The staff is friendly, the rooms are dated and cramped.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, December 30, 2012
Hello Htfiremedic: Thank you for staying with us while visiting the Charleston area and for your compliment on our friendly staff! Also, all water view rooms start on the 3rd floor and go as high as the 14th floor.
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Lexington, North Carolina
Contributor
20 reviews 20 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 28, 2012

We checked into our room on the 14th floor and found hair on the bathroom floor and in the sheets. The beds were extremely uncomfortable, hard as a rock really. There was loud noise through the wall half the night and early morning, we were told it was from the bathroom in the restaurant and lounge. We woke up early from all the banging in the walls to find 2 live roaches in the bathroom and no hot water. It was the last straw we went downstairs to let them know and was told we could shower in another room but there were no rooms available to switch til after check out. We were told it would be about an hour to switch so we just waited, 3 hours later they finally called and got us a new room so we could take a shower. Fortunately we were there for leisure and not business so we only had to put off our activities we had planned for the day. They gave us one mornings free breakfast which was decent and finally got us in a new room on the 5th floor. This room was far and above better than the other one but it didn't make up for all the trouble we had the first night. I would never stay there again the location wasn't that great and for the price you could find a place downtown. The star rating should be lowered if they can't even keep roaches and hair out of the rooms.

Room Tip: Don't stay on the 14th floor there are pipes banging in the walls half the night.
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, December 30, 2012
Dear c0urtney00: Your comments have been researched and the hot water heater has been replaced. Thank you for staying with us and hope that you visit us again.
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Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 20, 2012

My husband and I chose this property to host our guests for our wedding. We blocked off 10 rooms and also used the bar to host a cocktail party the night before the wedding. When it came time for my bridesmaids and I (bride) to check into our room, they told us they were full and had no room for us. When I gave them my confirmation number and pulled up the details through email, they said that room had been cancelled. This was the night before my wedding, after we had provided them with so much business. The customer service representative working at the hotel insisted her hands were tied and there was nothing she could do. The manager, who I later talked to, insisted the same thing. So did everyone I talked to on the corporate level. This is a great argument for giving business to local companies, where workers still have power to make problems right, and (usually) treat their patrons like human beings.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, December 17, 2012
Hello jecunnin: Our goal is to achieve top rated customer service. Your comments have been acknowledged and researched to improve our customer service in the future.
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Charlotte
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 19, 2012

On the plus side, the hotel is easy to get to from the interstate and you don't have to pay for parking. As much as I love staying in downtown Charleston, getting to that area is a pain and you are going to pay for parking. Parking is free at this hotel ($20 saved).
The check in area was nice, the rooms were a little rundown and being in a circular hotel is kind of odd. A renovation would go a long way in making this a top place to stay, but the rates are pretty unbeatable. Also, the room we stayed in did not have a refrigerator, which we missed.
The bar/restaurant area on the top floor offers an amazing view of the river. Good before or after dinner stop. They also had appetizers that I didn't try but smelled delicious. The breakfast wasn't worth the money. It was $24 for two of us and that was with a $5 coupon. However, there aren't tons of food choices in the immediate area.
The hotel does offer a shuttle into downtown Charleston which was on time both leaving and picking us up. It stops along Market and other spots with lots of restaurants and entertainment. This is one of the reasons we would stay here again. Cheap place to stay, free shuttle to downtown, not bad. It would be difficult to stay here more than a few days as the room isn't really designed for long term stays. BTW - Don't be fooled, the sliding doors to the balcony's are locked.
The front desk staff was fantastic. We decided to stay an additional night and they took care of it. We later decided we were not going to stay and they were gracious as well. The wrong card was charged, I called and it was cleared up. The front desk staff was very impressive.
In short, this is a great place for one or two nights when the hotels in downtown Charleston are too expensive or booked.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, December 14, 2012
Dear QueenCtyChick, Many guests enjoy our complimentary shuttle service to the historic district of Charleston and we are glad to hear it saved you some money! Also, thank you for your gracious compliment that our front desk staff was very impressive as they certainly obtained their goals with guest satisfaction. The hotel went through major renovations last year and your comments have been addressed. Thank you for choosing the Holiday Inn Charleston Riverview!
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Summerville
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 13, 2012

This hotel has a wonderful restaurant on the top floor with a view of the entire downtown Charleston area. Even though it is slightly difficult to unload and load your car, if you can obtain a view room from the 7th floor up, you will enjoy your stay and have views of the Charleston Marina at your feet, the Historic downtown and the Ravenel Bridge. It is also very near the Hospital complexes and The Citadel Military College of South Carolina.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremy M, General Manager at Holiday Inn Charleston Riverview, responded to this review, November 14, 2012
Dear Doceads, thank you so much for your business! The restaurant atop the hotel has spectacular views of the Ashley River, downtown and the surrounding area. We look forward to seeing you again.
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Additional Information about Holiday Inn Charleston Riverview

Also Known As:
Holiday Inn Charleston Riverview Hotel
Holiday Inn Charleston Riverview Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Address: 301 Savannah Highway, U.S. Highway 17, Charleston, SC 29407
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Charleston Riverview 3*
Official Description (provided by the hotel):
All the beauty, romance and adventure of Historic Charleston, South Carolina are located right outside the front doors of the Holiday Inn Charleston Riverview. On the banks of the Ashley River you are just minutes from Charleston with its many restaurants, shops and historic attractions. If you are looking for a day at the beach three of South Carolinas most beautiful beaches are within 10 minutes of our hotel. Join us in the Harbor View Restaurant and Lounge for spectacular views and authentic Low Country cuisine.The 'Round' Holiday Inn is conveniently situated on Highway 17, with easy access to Charleston's corporate and commercial centers as well as The Citadel, MUSC and the College of Charleston. Experience a Charleston landmark and true southern hospitality at the Holiday Inn Riverview. ... more   less 
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