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“great stay” 4 of 5 stars
Review of BEST WESTERN Sweetgrass Inn

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BEST WESTERN Sweetgrass Inn
2.5 of 5 Hotel   |   1540 Savannah Highway, Charleston, SC 29407-7845   |  
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Ranked #34 of 54 Hotels in Charleston
Battle Creek, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great stay”
4 of 5 stars Reviewed July 29, 2014

Just left this hotel. We had a comfortable stay: room was clean, bed and pillow were comfy, pool was nice and the staff were terrific. The breakfast was nice, not great but nice. Weekday dining room woman was great but the weekend one was surly and not on top of things. A special for longer stayswould be a nice touch but wasn't available. We would stay there again!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, August 2, 2014
Dear StacyHislop,

Thank you so much for taking the time to share your comments. We appreciate the feedback very much.

I was very happy to read that you enjoyed your visit with us. I am sorry you found our weekend Breakfast Attendant to be surly. I will certainly speak to her and insure that she is retrained on our standards regarding guest service. Thank you very much for bringing the matter to my attention.

Again, thank you very much. We look forward to serving you again.
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576 reviews from our community

Traveler rating
    248
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    66
    35
    30
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Corydon
1 review
4 of 5 stars Reviewed July 28, 2014

Sweetgrass Inn was reasonably priced and in a good location. The staff were helpful and easy to work with. (Rene' in the breakfast area was fantastic with her service!) The hotel lobby was clean and provided lots of good information and coupons for us to choose from.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, August 2, 2014
Dear Kevin N,

Thank you so much for the review. We really appreciate the opportunity to interact with our guests that this site provides.

I was very happy to read that you had a nice stay with us. I was delighted to know that Renee was able to make such a positive impact upon your visit.

Again, thank you so much. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 27, 2014

My sister and I had Charleston on our bucket list of places to visit for a long while. The Sweetgrass Inn made our trip and three night stay there all the better! The rooms were very clean and comfortable..so nice after long days of sight-seeing. The staff were very professional. A big thanks to the breakfast gal!!! She took extra time to print out directions to old Charles Towne for us. Breakfast was full of great choices. We were overall very pleased.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, August 2, 2014
Dear Claudia W,

Thank you so much for taking the time to write a review of our property. We really appreciate it.

I was delighted to read that you and your sister enjoyed your stay with us as well as your visit to Charleston. We are so glad that we could help, in a small way, to remove something from your bucket list. As we share these reviews with the staff, I am certain they will be quite pleased to know their hard work was noticed and appreciated.

Again, thank you so much for the kind words. We hope to see you again.
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Schulenburg, United States
1 review
5 of 5 stars Reviewed July 26, 2014

This was a very comfortable hotel with great staff. It is convenient to downtown or area touring. The grounds were filled with flowers and lovely plants. We had a great stay and enjoyed the breakfast room every morning. Renee at the breakfast room made everyone welcome and kept the place spotless.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, August 2, 2014
Dear Lemae H,

Thank you for taking the time to share your thoughts regarding your recent visit with us. We really appreciate the feedback we get from sites such as this one.

I was delighted to read that you enjoyed your visit with us. I was especially pleased to know that Renee was able to make such a positive impact upon your experience.

Again, thank you for the review. We look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, Maryland
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed the Best Western Sweetgrass Inn after spending the day in Charleston. This hotel offered a clean and comfortable room for us. Our room was on the second floor and we were pleasantly surprised with our vaulted ceilings and view of the pool. The bed was very comfortable.
Due to an early morning flight, we did not take advantage of their continental breakfast. Even though it is located on a busy road, we were not disturbed by any noise; however, certain times of the day can be challenging to get in and out of the entrance.

Room Tip: The vaulted ceilings on the second floor made the room seem very spacious.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, August 2, 2014
Dear Kcompoundsmith,

Thank you very much for taking the time to review our property. We really appreciate the feedback.

I was very happy to read that you enjoyed your stay with us and found your room clean and comfortable. I'm sorry you didn't get a chance to sample our breakfast. Hopefully, next time you visit you can stay longer and take advantage of all Charleston has to offer.

Again, thank you so much for the comments. We hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

Very Professional and Welcoming. Comfortable beds. Very nice breakfast room and patio. Nice large, well maintained swimming pool. Needed a room repair and was taken care of immediately. Good location.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, July 20, 2014
Dear Sheryl S,

Thank you so much for taking the time to share your review. We really do appreciate it.

I was delighted to read that you enjoyed your recent visit with us. We share these reviews with our associates; I am certain they will be very happy to know that their hard work was noticed and appreciated.

Again, thank you so much for the comments. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 14, 2014

I was in a smoking room, the only one they had left. Visibly floors were dirty, the furniture was old, the refrigerater did not freeze, the desk and the chair was in an udesireable place (blocked pathway), the computer chair was broken and almost fell. I could hear the conversations of the people next door and I could smell the marijuana they were smoking through the connection door, but was too afraid to complain.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, July 20, 2014
Dear G3m1ni,

Thank you for your review. We really appreciate the feedback we get from sites such as this one as it allows us to improve.

I am very sorry that you did not thoroughly enjoy your visit with us. Our goal is to offer each of our guests a clean, comfortable room with excellent guest service. Obviously, in your case, we fell far short of this goal. I have instructed our Director of Facilities to examine each smoking room and to insure they are in perfect condition.

Again, thank you for your review. We hope you'll give us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sweetgrass Inn

Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in Charleston
#32 Business Hotel in Charleston
#35 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Sweetgrass Inn 2.5*
Number of rooms: 87
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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