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“Excellent Hotel” 5 of 5 stars
Review of BEST WESTERN Sweetgrass Inn

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BEST WESTERN Sweetgrass Inn
2.5 of 5 Hotel   |   1540 Savannah Highway, Charleston, SC 29407-7845   |  
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Ranked #35 of 58 Hotels in Charleston
Kennesaw, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed September 21, 2013

This is a great place to stay close to downtown Charleston. The landscaping at the hotel is beautiful. The room was clean and fresh with a very comfortable bed. I loved the breakfast that was included with the room price. The staff was very helpful with all my needs. I hightly recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, October 4, 2013
Dear David R,

Thank you so very much for taking the time to post your comments. We really do appreciate the feedback.

I was great to read that you enjoyed your recent stay with us and to know that our staff was able to make such as positive impact upon your experience. As we share these reviews with our staff, I am certain they will be delighted to know that their hard work was noticed and appreciated.

Again, thank you so much. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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683 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 21, 2013

Great property!! Nice pool area, large and well kept. Pretty outdoor areas. When entering room found the toilet not working properly and they sent someone in a matter of minutes to repair the problem.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, October 4, 2013
Thank you so much for taking the time to post your review. We really appreciate the feedback we get through sites such as this one.

I was very happy to read that you enjoyed your recent visit with us and that our staff was able to address your concerns so quickly.

Again, thank you for posting your review. We look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville
Top Contributor
85 reviews 85 reviews
26 hotel reviews
Reviews in 39 cities Reviews in 39 cities
239 helpful votes 239 helpful votes
5 of 5 stars Reviewed September 20, 2013

Very Good! At this price point, the BW Sweetgrass is a very sweet find. This is a good deal in the ever-popular Charleston. Good service as well. Driving up and parking near the door is a plus, not a throwback. In the ground floor of main building, the beautiful quintessential Charleston landscaping with lantana, palm trees, and jasmine that is most commonly found downtown is just outside your window. The floor-to-ceiling windows add to the experience in the older building. The upstairs in the older building gets you vaulted ceilings, though the bottom floor adds convenience with the similarly nice views and spacious rooms. The back building is not bad either. The room size is identical; we were able to experience that through a brief mix-up in smoking preferences requiring a room change. Just a few rooms are reserved for the surviving smokers on the planet. It is sometimes possible to actually get a pet-friendly smoking room. Imagine that, both you and your dog can be inside!

Though it was clearly not a brand new property, I did not find it dated. Excellent mattress and nicely furnished! Nice breakfast room and lobby, even outside garden seating for breakfast. Not one but two dog walk areas, means that you and your dog actually get a short walk. One area is shared with the Sleep Inn next door, as the hotels are side by side. The manager paid us a personal visit to assess our satisfaction. The four-lane Savannah Highway US 17 is really not a big deal, just wait on the nearby light to turn. The lobby, breakfast room, and offices block out the noise. The drive to downtown is short. Lastly, the pool really is fabulous. Modern hotels seem to shoehorn this amenity in to their geography. Best Western Sweetgrass is built around it!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, October 4, 2013
Dear Colewade,

Thank you so much for taking the time post such a wonderful review. We really appreciate the feedback.

I was delighted to read your review and to know that you had such a wonderful experience. We strive to insure that our guests enjoy not only their stay in Charleston, but their visit with us as well.

Again, thank you so much. We hope to serve you again.
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Granbury, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 18, 2013

The Best Western Sweetgrass Inn was very clean, comfortable and the staff was very courteous and helpful. The yards were manicured and the pool was very inviting. Our TV was not working in the beginning. However, Johnny of the maintenance department had it going in two minutes. This was at 9;30 pm. I would definitely stay here anytime that I am in Charleston.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, September 21, 2013
Dear Jim P,

Thank you so very much for taking the time to share your review. We really do appreciate the feedback.

I was very happy to read that you enjoyed your visit with us. It was nice to know that our maintenance worker, Johnny, was able to make a positive impact upon your stay.

Again, thank you so much for the review. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roebuck, South Carolina
1 review
5 of 5 stars Reviewed September 17, 2013

We stayed here due to my Fiancé having chemo at MUSC, the staff was so accommodating. Monique, Maria & Jana went above and beyond to meet our needs in this very difficult time for us. Our room was very nice. The grounds and the pool are beautiful. I would highly recommend staying here. Once again thank u so much ladies! Your kindness meant more to us than you will ever know. Tuan Pham & Fran Smith

Room Tip: They do have stairs there. I prefer a bottom floor. However, the view of the grounds and pool are be...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, September 21, 2013
Dear Ms. Palmetto,

Thank you for taking the time to share your comments. We really do appreciate them. Additionally, please allow me to wish your fiancée a full and speedy recovery.

I was delighted to read that you had an awesome stay with us and that Maria, Monique and Ja'Na were able to make such a positive impact upon your visit. We try to insure that each of our guests has a memorable visit; it is very rewarding to know that in your case were successful.

Again, thank you so very much for the kind words. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 16, 2013

The Best Western Sweetgrass Inn has been reviewed often enough so no need to repeat other viewers on the Sweetgrass inn. We experienced the following : the wallmounted AC was very noisy whrn the compressor kicked in-----room was very clean and amenities were shampoo,conditioner and lotion-----coffee service was typical, nothing to write home about, no tea----bathroom, shower good, clean ,good water pressure, nice heavy towels------vanitysink and toilet very low,difficult if you have bad knees-----minifridge very good, did not use microwave-----complimentary breakfast ok, standard. All in all a nice overnighter, friendly front desk, standard comp continental bkfst , will stay there again

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, September 21, 2013
Dear willemjim_11,

Thank you so much for taking the time to share your comments with us. We really appreciate the feedback.

I was very happy to read that you enjoyed your visit with us and would stay again when you return to Charleston. As we share these reviews with our staff members, I am certain that they will be quite happy to know that their hard work was noticed and appreciated.

Again, thank you so much. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida, United States
Top Contributor
237 reviews 237 reviews
7 hotel reviews
Reviews in 45 cities Reviews in 45 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed September 16, 2013

This place has an exceptional staff, from the time of checking in to the breakfast staff. The rooms are nice and clean, they have multiple buildings with plenty of parking. The facility grounds are very well taken care and they take pride of the landscaping. The swimming pool area is large and very clean. This is a dog friendly hotel.

One of the service that will make us come back is the breakfast area attendant, her name is Linda and she does an outstanding job, this place has the typical waffles and continental breakfast items. She keeps everything stocked properly and Linda will make the waffle and serve you at your table just like a restaurant service. I have not seen that kind of service in a continental style breakfast for a hotel. The guest appreciated her service and attitude, thank you Linda.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, September 21, 2013
Dear Rob O,

Thank you for taking the time to review our property. We really do appreciate the feedback sites such as this one offer us.

I was delighted to read that you enjoyed your recent visit with us. And, thank you so much for recognizing Linda, our Breakfast Attendant. We consider all of our associates gems; Linda is truly a diamond amongst those gems.

Again, thank you so much for the review. I hope you'll return the next time you're in Charleston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sweetgrass Inn

Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Free Breakfast Shuttle Bus service Wheelchair access
Hotel Style:
#21 Business Hotel in Charleston
#32 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Sweetgrass Inn 2.5*
Number of rooms: 87
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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