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“Nice, clean, comfortable, friendly...and a great value!” 4 of 5 stars
Review of BEST WESTERN Sweetgrass Inn

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BEST WESTERN Sweetgrass Inn
2.5 of 5 Hotel   |   1540 Savannah Highway, Charleston, SC 29407-7845   |  
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Ranked #38 of 59 Hotels in Charleston
Brookline
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice, clean, comfortable, friendly...and a great value!”
4 of 5 stars Reviewed April 21, 2013

We had a spacious and very clean room. Breakfast is included...a good variety of breakfast foods both hot and cold. The staff is very friendly, courteous, and helpful. The location is on the outskirts of Charleston......you will need a car to get around Charleston and environs if you choose to stay here. The location is accessible to highways that go into downtown Charleston.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, April 27, 2013
Dear Viajera825,

Thank you for taking the time to share your comments. We really do appreciate the opportunity to interact with our guests this way.

I was very happy to read that you enjoyed your recent visit with us. We do share these reviews with our staff; I am certain that they will be delighted to read that their hard work was noticed and appreciated.

Again, thank you so much for the review. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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774 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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  • English first
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English first
Portsmouth, Rhode Island
Level Contributor
84 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 18, 2013

Room was very clean & spacious. Breakfast included in cost & was plentiful. Only drawback, thought it was closer to downtown. Took approx. 15 mins. to get there. Would still plan a return stay, No noise from adjacent rooms.

Room Tip: Stayed on first floor, convenient to unload vehicle.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, April 27, 2013
Dear Sea4Me2,

Thank you for taking the time to share your comments with us. We really do appreciate the feedback.

I was delighted to read that you enjoyed your recent visit with us and found our rooms to be spacious.

Again, thank you so much. We hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 16, 2013

We enjoyed our stay. It was close to the old area of Charleston, the interstate, and the plantations. Accommodations were comfortable and adequate. Staff helpful. We would return to this Best Western in the future and recommend to friends.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, April 27, 2013
Dear Katherine K,

Thank you so much for taking the time to share your observations. We really do appreciate the feedback.

I was delighted to read that you enjoyed your recent visit with us. As we share these reviews with our staff, I am sure they will be delighted as well to know their hard work was noticed and appreciated.

Again, thank you for your comments. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Florida
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 16, 2013

Clean room with micro and fridge.Very comfy beds.Lovely pool which we didn't get to enjoy because of rainy weather. The breakfast was very good with not only waffles but blueberry waffles! Was good with sliced banana.Also had cereals,yogurt, danishes,etc.,and chocolate milk which I haven't enjoyed in a long time. Was on a busy street and had to turn right and u turn at times,but it worked. Enjoyed going to the thrift shops on the same street.Short drive to downtown.Would stay there again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, April 27, 2013
Dear Kalvarezyates,

Thank you for taking the time to share your comments. We appreciate the feedback we receive through forums such as this one.

I was delighted to read that you enjoyed your recent visit with us. I only wish the weather could have been better so you could have experienced the pool as well.

Again, thank you so much for the feedback. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hockessin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 10, 2013

All I have to say is one word....horrible. We recently came in to Charleston for a 4 night stay from April 3-7th. We were given "the last 2 rooms" with our reservation. Our non smoking room reeked of smoke, and the other room smelled of Clorox bleach. The rooms were not even a 1 star in my opinion. The management sent up a nice man carrying an aerosol can of something to spray to mask the smell. We nicely thanked him but turned him away. The bathrooms were so pathetic. The management could not move us and we spent the next 2 hours searching online for anything available at another hotel. We were forced to sleep in this crummy hotel one night before checking out. I feel we should have been given some kind of compensation for the aggravation and inconvenience but nothing from management. We have stayed at many hotels in our lives but this was horrendous!
Luckily we were able to stay in a nice accommodation in Mount Pleasant for the rest of our stay.
We found the Sweetgrass on Tripadvisor. We usually have good luck but not this time....

Room Tip: Be forwarned, don't stay here!
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, April 11, 2013
Dear Jamacinmecrazy,

Thank you for taking the time to share your opinion of our property. We certainly appreciate the feedback.

I am sorry you did not thoroughly enjoy your visit with us. We strive to insure that every guest enjoys not only their visit to Charleston, but their stay with us as well. Apparently, in your case, we fell short of our goal. Rest assured, your review will be used as a training tool to help our staff improve their efforts.

Again, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 9, 2013

Spent two nights at BW Sweetgrass Inn, and should have stayed a 3rd for another day in Charleston. Our stay was fine. Nicely maintained facility. Friendly staff. Even met a couple in Naples, Fla., our destination, whom stop every year at Sweetgrass Inn to enjoy Charleston. No problem recommending this facility to families and friends both visiting area and/or traveling Rt. 95 to other destinations.

Room Tip: We stayed on lower level in building behind front structure facing busy highway, but heard little no...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, April 11, 2013
Dear Nelson193,

Thank you so much for the kind words. We really do appreciate the feedback we get through forums such as this one.

I was very happy to read that you enjoyed your visit with us. We strive to insure that every guest enjoys not only their time in Charleston but their visit with us as well. I am certain my staff will enjoy reading that their hard work was noticed and appreciated.

Again, thank you for the kind words. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streetsboro, Ohio
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 7, 2013

My title says it all. Arrived on a very early flight. Unfortunately they were unable to get me in early. BUT, instead of putting me in the room I was forced into with Princeline, they gave me an upgraded room to accommodate my adult son who I was down there visiting.

This is the fourth time I have stayed with them, and the only complaint I had was a slow draining tub. (And the pool was ice cold, but it was the beginning of April. Not within their control.) If you are looking for a minimal fuss, CLEAN and friendly place to lay your head, this is the place.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, April 11, 2013
Dear RhinoBill,

Thanks so much for taking the time to share your comments. We really appreciate the opportunity to interact with our guests this way.

I was glad to read that the front desk was able to accommodate you and that your stay was flawless. Thank you so much for the compliment.

Again, thanks for the wonderful review. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sweetgrass Inn

Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Free Breakfast Shuttle Bus service Wheelchair access
Hotel Style:
#22 Business Hotel in Charleston
#36 Family Hotel in Charleston
#37 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Sweetgrass Inn 2.5*
Number of rooms: 87
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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