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“Weekend Getaway at the Best Western Sweetgrass” 4 of 5 stars
Review of BEST WESTERN Sweetgrass Inn

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BEST WESTERN Sweetgrass Inn
2.5 of 5 Hotel   |   1540 Savannah Highway, Charleston, SC 29407-7845   |  
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Ranked #27 of 54 hotels in Charleston
Lewisville, North Carolina
1 review
1 helpful vote 1 helpful vote
“Weekend Getaway at the Best Western Sweetgrass”
4 of 5 stars Reviewed October 31, 2012

The staff at the Best Western Sweetgrass are friendly, helpful and efficient. The property and rooms are well-maintained and clean with beautiful landscaping and comfy beds!
I would recommend this property to anyone looking for family oriented accomodations at a fair price. Hats off to the staff at Best Westen Sweetgrass, thanks for your professional representation of your property and company!****

Room Tip: "King sweet is cozy and accomodating"
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, November 3, 2012
Thank you very much for taking the time to share your comments. We really do value this feedback.

I was very happy to read that you enjoyed your visit with us. We share these comments with our staff and I am sure they will be pleased to know that their hard work was noticed and appreciated.

Again, thank you so much. We hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • English first
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English first
Brunswick, Ga
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 30, 2012

I stayed at this Best Western in April of 2012 for a family member's funeral and sadly had to return in October 2012 for another family members funeral. But on both stays i was extremely satisfied, the front desk agents are always very pleasant and eager to assist you in anyway possible. One my last visit, i had a minor issue nothing worth mentioning however the staff and management took care of it instantly!! I do hope to visit Charleston on a more pleasant note and not for a funeral and enjoy the beautiful city and trust me Sweet Grass BW will be my stop. Great job everyone.

Room Tip: I like ground floors. and i had a pool view.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, November 3, 2012
Thank you for taking the time to share your comments. We really do appreciate the candid feedback as it allows us to improve.

We appreciate that you have stayed with us twice and are quite pleased that you enjoyed your visits. I hope that you have the opportunity to visit with us under happier circumstances.

Again, thank you so much for the opportunity to serve you.
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Canton, Ohio
Top Contributor
93 reviews 93 reviews
50 hotel reviews
Reviews in 64 cities Reviews in 64 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 27, 2012 via mobile

Our room was in the back building and very quiet. Very spacious room. The refrigerator worked well. The front desk was very friendly. We used the fitness room. Good breakfast. Internet ok, but not very fast.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, November 3, 2012
Thank you for taking the time to share your thoughts about your visit with us. We really appreciate the feedback.

I am sorry you found our internet speed insufficient. We will be working with our internet provider to see if our speeds can be improved.

Thank you again for your thoughts. We hope to serve you again.
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Wilson, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 20, 2012

My wife and daughter are staying at the BW now for a brief two night visit with my older daughter who lives on James Island. We have stayed here several times and have always been happy with the property and the value we received. The rooms are fine, nothing fancy. It is obvious that the management works very hard to maintain this property. The grounds are well maintained, including the pool that we use in the summer. The location is perfect for visiting our daughter's house or a quick trip downtown. The staff, from the front desk, to the cleaners, to the maintenance workers are very friendly and accommodating. Look forward to our next visit in January.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, November 3, 2012
Thank you so much for taking the time to share your comments. We really do appreciate the feedback.

I am happy we are able to serve you while you visit your daughter and we look forward to seeing you in January.

Thanks again.
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dalton, ga
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 19, 2012

Stayed outside city to save money. Conveniently located but on busy Hwy 17. There must be two types of rooms available - nice ones for those who must have paid full price who have raved about the motel and the ones like I paid for from a travel bidding site. Bed very comfortable, room smelled real musty, bathroom needs to be gutted and fixtures replaced. rectangular shaped toilet with an oval seat on it which didn't cover the rim. Looked as some rooms were rented to people who lived there. Coffee pot was not cleaned as of day three when I checked out. Found one dead bug and then killed one as it ran across the carpet. I have stayed in nicer budget motels. And the check in clerk got in a dig about the website through which I made my reservation. Didn't check the breakfast buffet. Room was on the backside of the property and was very quiet. Three star rating is generous.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, October 20, 2012
I would like to thank this guest for taking the time to share their opinion. We really do appreciate the feedback.

I am sorry that you did not throughly enjoy your visit with us. I will be using this review in an upcoming associate training class as an example of the little things that can negatively impacts a guest's visit with us. We are committed to improving and it with feedback such as your that we will do so.

I hope you will give us another chance to impress you during your next visit to Charleston.
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Anthony, Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 6, 2012

We went to tour Charleston but did not want to stay right in the downtown area. This hotel was very convenient. The staff were very helpful but the facility was not up to standard. We had two sinks, one in the bathroom itself and one outside the bath. This second sink backed up frequently was left nasty stuff in the sink. We had a frig and microwave in the room. Unfortunately, the frig was on only when a particular lamp switch was on. No sign to let you know. We went to a lovely dinner, brought back seafood and put it in the frig (which was cold because we left the appropriate lamp on. We turned off the lamp at bedtime. Off went the frig. We had to throw the food away. We stayed three nights. On the third day, we left a wake-up call for 6:30 AM. Fortunately, we woke up at 7:00! No call. The breakfast was good and the maps and directions to places to see were excellent.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, October 20, 2012
I was dissapointed in our performance when I read this review. We strive to insure that every guest enjoys not only their visit to Charleston, but their stay with us as well.

I am sorry that this guest to experience anything less than our best. I will be making this review the subject of an upcoming training session. It is often not a big thing that impacts a guest's stay but a multitude of little things. Thank you for bringing these little things to our attention.
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Berlin, Germany
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 28, 2012

Stayed there for one night. The BW is directly located at Savannah Highway so it's partly a bit noisy, but still ok. The room was clean, well-furnished and had no moldy smell, which is quite often a problem in Hotels. Free parking, free WiFi, continental breakfast is included (nothing special but fine). They have a small pool area, which they share with the Sleep-Inn Hotel next door. The rates are reasonable but according to my opinion a little overpriced.
And one more very important thing: They have the kindliest staff I've ever talked to. Really great!
I travelled alone and felt very safe in this Hotel!

Room Tip: Ask for a room in one of the rear buildings (quieter)
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  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at BEST WESTERN Sweetgrass Inn, responded to this review, September 29, 2012
Thank you very much for taking the time to review our property. We really do appreciate the feedback.

I am sure our associates will be very happy to read that their hard work was noticed and appreciated.

Again, thank you. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sweetgrass Inn

Address: 1540 Savannah Highway, Charleston, SC 29407-7845
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Charleston
#27 Family Hotel in Charleston
#30 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Sweetgrass Inn 2.5*
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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