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“Nice staff and clean modern hotel” 5 of 5 stars
Review of Holiday Inn Express Charleston Downtown - Ashley River

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Holiday Inn Express Charleston Downtown - Ashley River
3.0 of 5 Hotel   |   250 Spring Street, Lockwood Drive, Charleston, SC 29403-5123   |  
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Ranked #35 of 58 Hotels in Charleston
Greenville, North Carolina
1 review
1 helpful vote 1 helpful vote
“Nice staff and clean modern hotel”
5 of 5 stars Reviewed December 27, 2013

We selected this hotel based on the reviews of friendly staff and nice hotel and found this to be very true during our stay. The staff were all so helpful and friendly and the hotel clean and modern. Plenty of outlets in room and free wireless. Hearty breakfast served daily and with a smile by Robin and Carolyn. Stacey was always attentive to our room service needs. Hotel is in a great location to easily access downtown Charleston as well as surrounding beaches and tourist attractions. Free trolley service available adjacent to the hotel parking lot. Great price for hotel stay so you can save some money for seeing the sights of this beautiful historic town.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
Thank you for your 5-star review! We are happy to provide you with such a great Charleston experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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441 reviews from our community

Traveler rating
    186
    147
    78
    17
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Hickory, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2013

We stayed three nights. The staff was friendly and the service was excellent. The free breakfast was excellent. Easy 5 minute drive to the old section of Charleston. Would definitely stay there again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
Thank you for your 5-star recommendation and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 24, 2013

Booked here in part due to excellent ratings on Trip Advisor, but I was greatly disappointed. For my family of 5, I booked two rooms. In one room, the light didn't work; in the other room, the phone didn't work. There were few outlets, and they didn't all work, so re-charging phones, etc. after a 15 hour drive was difficult at best. Free breakfast was about the poorest I have experienced in many years of travel; food trays emptied by 7:30 - 8 am, and remained empty for periods of 20-30 minutes. They seemed to run out of everything. Staff was very nice and tried to be helpful clearing tables, but what was the point if we hadn't been able to get anything to eat? On the plus side, even though away from downtown, there was free parking and the free shuttle trolley was great. Just wish that the front desk didn't send us out one-half hour early for a trolley that isn't actually scheduled on the weekends. Will not stay here again.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
I am disappointed as well to hear that you encountered so many problems with your stay. I greatly apologize. I am very sorry that you would not stay with us again but do thank you for your feedback as we may improve in any lacking areas going forward. We do appreciate you.
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Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2013

We only stayed for one night but the experience was great. The hotel is well located, plenty of parking and the holiday inn standards of customer care. Becca, Jami and Robin were very helpful in sharing their points of interest around town. Highly recommended!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
Thank you for the recommendation and the recognition of our great staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayland, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 23, 2013

This hotel proved to be well worth the value. We used our car and it was a very convenient location. The room was clean, the lobby and breakfast/TV rooms were very comfortable. The staff was very friendly and helpful. Jami, Elaine and Robin were very helpful at breakfast which was plentiful and yummy. Having a fridge and microwave was helpful during the 5 night stay.

Room Tip: Get a room with a fridge and microwave
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
We are happy to be able to provide our guests such great value while visiting Charleston. Thank you for your recognition!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2013

We enjoyed our stay very much. The room clean and comfortable. The staff was very helpful and very pleasant. Thenlocation is just minutes from downtown Charleston, and the breakfasts were great. This is not a luxery experience, and we did not sant that. This is a very good reasonably priced way to viskt a beautiful city.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
Thank you for choosing us! We appreciate your review and look forward to having you visit again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunn, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2013

We enjoyed our stay at this cute and clean hotel. I appreciated the decor & color palette. The free breakfast did not disappoint. There is a McDonalds within walking distance, and the trolley stop is on the Lockwood Dr side of the hotel. The front desk staff was very helpful in printing out driving directions to & from Middleton Place and James Island County Park. Make sure you have a GPS as well b/c the roads are tricky. It is very easy to miss a turn or an exit and there is no quick or easy remedy.

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
We are very proud to provide you a comfortable stay. I’m happy to hear we were able to help you successfully navigate around Charleston as to not miss any sights!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston Downtown - Ashley River

Address: 250 Spring Street, Lockwood Drive, Charleston, SC 29403-5123
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Charleston Downtown - Ashley River 3*
Number of rooms: 153
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston Downtown - Ashley River.We are perfectly located adjacent to the Medical University of South Carolina and in close proximity to Charleston's Historic District. This new Holiday Inn Express features views of the Ashley River, a beautiful outdoor pool, Express Start hot breakfast and free high-speed wireless Internet. We are also just down the street from Brittlebank Park with its state-of-the-art playground and fishing pier and within walking distance to Joe Riley Baseball Field, home of the Charleston Riverdogs. Plus, we are convenient to the Charleston area's many historic plantations, golf courses, and pristine beaches. ... more   less 
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Also Known As:
Best Western Charleston
Charleston Best Western

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