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“We loved it here!” 5 of 5 stars
Review of Zero George Street

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Zero George Street
4.0 of 5 Hotel   |   0 George Street, Charleston, SC 29401   |  
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Hotel amenities
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Winter Promotion
Ranked #4 of 57 Hotels in Charleston
White River Junction, Vermont
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
“We loved it here!”
5 of 5 stars Reviewed February 16, 2014

We just returned from a six-night stay in Charleston, our first visit there. Staying at the Zero George made our introduction to Charleston magical. The buildings are historic and beautiful with an intimate feel--more like staying in a gracious home than a hotel. Near the front desk is a lovely kitchen where the chef is often preparing something--we enjoyed that very much. The staff was attentive and did everything possible to make our stay more enjoyable, including valet parking our car, which we didn't want to see again until departure. They also recommended a walking tour that we took on our first day that really helped us get a feel for Charleston. Our room was beautifully appointed and gorgeously decorated, with a very comfy bed. The buffet breakfast was delicious, great coffee, homemade granola and fresh berries, excellent croissants (to name just a few of the offerings) and we looked forward to it every morning. We appreciated the complimentary glass of wine and cheese plate in the evening and chose to eat in the café twice during our stay because we enjoyed it so much the first time. We ended up trying everything on the menu and it was amazing. Upstairs from the café are a couple of rooms to enjoy while sipping a drink--and the décor reminded me of Paris. I found that to be so relaxing. There are beautiful candles lit in the evenings inside and on the porches that create a truly lovely ambiance. We cannot wait to return to Charleston and stay (and eat!) at Zero George again. We just didn't want to leave!

Room Tip: Our room was up a flight of stairs which we enjoyed, but if you can't do stairs, but sure to tel...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    199
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    9
    2
    0
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20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Charlottesville, Virginia
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2014

Spent the weekend recently at Zero George Hotel . It is beautiful! It is tucked away so you almost don't see it if you arrive at night. But as soon as you step into the courtyard, you admire the 4 or 5 beautifully restored 19th century houses and carriage houses. We had a wonderful suite that was invitingly decorated in beiges and whites with beautiful wooden floors. We looked out on our own private courtyard with a fountain that was like an outdoor room. Food is delicious ! I loved tempura green beans with the garlic aioli. You can walk everywhere from the hotel yet it is in a quiet neighborhood. I highly recommend Zero George Hotel. It is a real gem.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Rhode Island
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 24, 2014

We recently returned from a 5 night stay at the Zero George hotel. The minute we pulled up we were so impressed by the beautiful gas lamps surrounding the property, the perfect landscape of the center courtyard and the southern charm of the beautiful old houses that make up the hotel. We were greeted by Mary Katherine who was very professional and sweet and quickly checked us in and showed us to our room. Our room was perfect. We run a small hotel in ourselves so have a high standard for cleanliness, the room totally exceeded our expectations. Our King room on the third floor was perfect size, the bathroom and closet were huge and luxurious, we couldn't have asked for more. In the early evening we were invited down for a complimentary glass of wine and a generous cheese plate. We were shocked that they do this every night of your stay...what a treat and serious value. Breakfast was perfect, beautifully presented and everything that you would need to start your day. The housekeepers were so incredibly friendly, everyone was very welcoming. We met Justin, one of the staff members, on our first night and he made our trip. He had great recommendations on where to go and what to do and he was so easy to talk with. The ambiance at night could not have been beat...candles everywhere...tons of little places to sit on the deck and courtyard...the details were really amazing. We are a young couple and we were looking for something fresh in Charleston...we like historic things but sometimes historic and old can be confused. At Zero George we were immersed in southern charm without sacrificing the modern comforts that we like. We would most definitely return to Zero George on our next trip to Charleston and have been recommending it to all of our friends. Thank you for a perfect vacation!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 24, 2014

My husband and I were very excited to stay at Zero George. A friend of ours knows the designer who worked on the project, so we knew the rooms would be beautiful and well appointed. We were not disappointed in that regard, however, the service was a major disappointment. In our opinion, the poor service is the result of inexperience; Charleston is a college town, and it seemed that college kids were therefore running the show. Nothing against a college student trying to make some extra cash, but it's probably not the best solution for a fledgling boutique hotel trying to establish a good reputation.

There were several examples of how inexperience affected our stay. Most notable was our repeated requests for toilet paper that went unanswered for hours and my husband had to finally go down and get it himself, and inadequate housekeeping of the room--crumbs left behind, replacement towels left on chairs instead of in the bathroom, etc.

On a positive note the breakfast was very good, but we won't likely stay at Zero George again. For room rates averaging $350+ a night, especially during the time we went with the unbearable heat and humidity, I except better than subpar service.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZeroGeorgeSt, Operations Manager at Zero George Street, responded to this review, February 1, 2014
Dear 5starfun,

Let me start by apologizing for the shortcomings in our service details you experienced this past September. They were not up to our Zero George standards.

We are dedicated to an ongoing focus to improve our guest experience, and I would like to share with you some of the improvements we have made since your stay with us.

The Zero George training program has been evaluated and significantly enhanced -- each new hire is going through a more comprehensive series of one-on-one training and testing to ensure they fully understand the specific steps of service and nuances of Five-Star service. To improve our education partnership -- we have adjusted the number of College of Charleston students we have on staff, with the objective to create a balance of the 'best and brightest' of the college's hospitality program, supported by more experienced hospitality professionals who have a deeper understanding of guest service and a luxury product experience.

Our housekeeping department has similarly implemented detailed training and daily check lists to help ensure the cleanliness of our rooms.

There is no excuse for the level of service that you received this last September, and I would like to sincerely apologize for your experience.

We would love to welcome you back to Zero George, so you can see our improvements, and make up for your disappointment - so please contact me directly when you are planning your next trip. Bdavis@zerogeorge.com

All the best,

Brandon Davis
Operations Manager - Zero George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtonville, New York
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 17, 2014

Only a two night visit, but it was special. A friendly greeting, quick and efficient check in, great tour of the property and the room...WOW... A garden suite was more than I expected. It was lovely! Glad it was only a short stay...limited storage space and housekeeping missed the coffee replenishment. But, certainly on the list for a return visit.

Room Tip: Only stayed in a garden suite?
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 34 cities Reviews in 34 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed January 12, 2014

Zero George is a very stylish place that fits very well within its surroundings. Very much the opposite of the faceless chain hotel. Impeccably tasteful interior design within a compound of several small old buildings, with plenty of common space on porches and within the buildings, all full of atmosphere.

The only small drawback is the mostly very young and very untrained staff, which tries their best but is just overwhelmed by the demands of running a place with such ambitions. More professional on-site management would probably help to get the "people part" on par with the excellent premises.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 11, 2014

We had a wonderful stay at the Zero George. Our room was comfortable and beautifully decorated with expensive finishes, we really enjoyed the complimentary breakfast which was fresh and delicious, and the common areas were cozy. Also, we were able to walk everywhere from this hotel without needing to move our car or take a cab so that's a big plus as well.

Details are important at this price point and a few were lacking - shower was slow to drain, noticed a couple odd lighting details, some traffic noise in room. These were pretty minor though and we were overall extremely satisfied with our stay.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zero George Street

Address: 0 George Street, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #4 of 57 Hotels in Charleston
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Zero George Street 4*
Number of rooms: 17
Official Description (provided by the hotel):
Zero George Street is Charleston’s European-style boutique hotel, established in restored historic residences, surrounded by lush courtyards. Designed with the sophisticated traveler in mind. A blend of historic architecture, with modern amenities, innovative bathrooms, and casually elegant guestrooms and suites, with adjoining open-air furnished veranda terraces. Located in the historic Ansonborough neighborhood, you will be within walking distance of the Battery, down East Bay Street with its restaurants, bars and retail, and across from the waterfront development – SC Aquarium, Cruise Ship terminal, and the Gaillard Arts Center. ... more   less 
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