We stay in a king sized, I guess luxury room. It was nice, comfortable, nothing outstanding about the room. Bathroom was all white marble and very nice size. Our view was the roof top of the Market. Not a good view, don't know what else they had to offer. The location is great, the roof top bar is fun and gives one a different view of Charleston. The lobby and restaurant/bar are beautiful. We had no problem with anyone we dealt with on the hotel staff. The valet attendant was almost too friendly...chatty. Very nice. Front desk staff was efficient & friendly. We liked that you had to insert your key to go to a hotel floor, nice security. Parking was a little expensive and you really had to use the valet, not really any street parking to be found. Loved the coffee and danish they put out in the morning by the elevators! Nice touch.

This hotel has a nice location in the center of Charleston but the service is terrible for a hotel of this supposed quality. The bellman took 45 minutes to deliver our luggage and nobody else was checking in. The check in clerk was very confused and tried to charge us a rate that was signifincantly higher than we had reserved. Our room looked directly into the parking area where valet's parked the cars so we had to keep the curtains closed. And when the valet damaged our vehicle, Manager George Buell was completely nonresponsive leaving me to pay the deductible. I am amazed "Leading Hotels of the World" would recommend this hotel. It is not nearly of the quality of others in their program.

We usually stay at Charleston Place or Planters Inn but we needed a room at short notice and those were booked. Charleston Place's very nice reservations person recommended the Market Pavilion. Due to a delayed flight we arrived in the historic district close to midnight. I knew where the hotel was but when I drove past realized there was nowhere to park, no valet. (To be fair, I'm sure this is the case for many hotels in the area.) It took more than 20 minutes of driving around the block and phoning the hotel before someone finally came out. (I tried to sit double parked in front but other drivers kept honking at me to move -- the town is still busy at that hour!) One odd thing about this hotel is that you must walk through a restaurant (albeit very pretty) to get to the hotel lobby. That didn't bother me, but it might some. The rooms are very pretty, on par with Charleston Place but smaller. It bothered me that there was no mini-fridge nor coffee-maker. I like having a caffeine infusion while showering and dressing. When I left the room for a meeting I discovered that a beautiful big urn of coffee had been set up on a table next to the elevator, which by then I had no time for. I just wish they had told me about it at check-in. Otherwise, I thought the hotel was nice and in a good location. The pool looked lovely but too cold to use in November. But if given the choice, I'd go for Charleston Place.

The hotel and location is wonderful. The atiitude and smarminess of the employees, shameful... Except for Marcus, the Bellhop, and Ashley, the waitress at the rooftop bar, they must go out of their way to hire shy or unfriendly employees. There are a ton of wonderful places to stay, next time I'll want to experience some of that southern hospitality, somewhere else! Unless you get a great rate, just visit the rooftop bar for the view and go elsewhere!