Though the Market Pavilion promises to "make exceptional customer service customary," our experience was quite the contrary. When making our reservations, I confirmed at length with the reservations agent about wanting adjoining rooms for my family, but when we arrived at the hotel the front desk clerk Viva said there was no note about the request in our record. She had no adjoining rooms available and put us in rooms at opposite ends of the floor, promising to upgrade us to a suite the next night for our troubles. When my husband went down to the front desk the next morning, Viva recanted saying she could not give us a suite but would move us next to our kids (but not adjoining despite the fact that each of our rooms had the ability to be Adjoined) and give us $50 off our room rate. Though disappointed, we relented and said okay. When we checked out, the front desk clerk Grant had no record of the $50 off we had been promised so we had to wait while he spoke with the manager (aka "the man behind the curtain") Gerald Cunningham. Cunningham told the clerk we could only get $50 off for one night, rather than both nights, of our stay. We had to rush off for a tour we had booked and said we would settle it when we returned. When we got back, Grant said he could do nothing more for us and that Cunningham was "in a meeting" and we would need to wait 10 minutes to speak with him. In frustration we paid our bill noting our $50 dispute and left. Good riddance. Not quite what one would expect from a "leading hotel of the world." Our next stop was The Sanctuary at Kiawah Island and they had our beautiful adjoining rooms ready and waiting. Now that's a classy hotel!
- Also Known As:
- Market Pavilion Charleston
- Hotel Market Pavilion
- Official Description (provided by the hotel):
- Welcome to the Market Pavilion Hotel, Charleston's newest and most luxurious hotel. Located in the epicenter of Downtown, we're just minutes from the waterfront, tour guides, shopping and grand old homes. Set among some of Charleston's most historical landmarks, the Market Pavilion Hotel offers the most decadent guest rooms in the city and countless amenities such as Grill 225, a member of the Great Steakhouses of North America, and Charleston's most popular night spot, the Pavilion Bar, which boasts the best view in the city. Most importantly, we're redefining the Art of Southern Hospitality. So whether you join us for a leisurely getaway or company meeting, to pop the question or seal the deal, you'll indulge in The Market Pavilion Hotel's premium value and service. Welcome to the Art of Southern Hospitality. ... more less
- Reservation Options:
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