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“"Best Hotel in Charleston"” 5 of 5 stars
Review of Market Pavilion Hotel

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Market Pavilion Hotel
4.5 of 5 Hotel   |   225 East Bay Street, Charleston, SC 29401   |  
Hotel website
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Hotel amenities
Offers & Announcements
Free Sideboard Breakfast
Ranked #8 of 58 Hotels in Charleston
Certificate of Excellence 2014
north carolina
1 review
2 helpful votes 2 helpful votes
“"Best Hotel in Charleston"”
5 of 5 stars Reviewed May 21, 2012

Always greeted from start to finish from every employee with respect & gratitude. The concierge level is perfect, for down to earth people who don't feel like they're better than others. Johno, Kelly, & Susanne are the greatest! Charleston Place is a great hotel, but not as personable. We're so thankful to be able to stay at such a wonderful hotel with wonderful employees. Keep it up!

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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketPavilionGM, General Manager at Market Pavilion Hotel, responded to this review, May 28, 2012
Thank you so very much for your kind words. Our staff of professionals really do care about our guests and I am glad it showed through their interaction with you. I know Johno, Kelly and Suzanne will be pleased to know their efforts did not go unnoticed. I thank you as well for the favorable comparison to that other hotel. Thank you for choosing the Market Pavilion Hotel, we look forward to serving you again.
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796 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Atlanta
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 20, 2012

Upon arrival at the Market Pavillion Hotel, you will be grudgingly acknowledged by one of the bleached blondre front desk clerks. You will be handed without explanation your room key.

The only employees at this hotel who are worthy of working in Charleston are the gentlemen who run the Concierge Parlor. They are wonderfully helpful. Do be award that this is a VERY SMALL alcove just off the elevator on the Concierge level...only seats a few people and serves the same limited food items at the same limited times each day, if you are accustomed to the Concierge level, service, and amenities at the Ritz as we are, this is shockingly lacking.

Invest your money and time in one of the great Inns or the Charleston Place where you will be appreciated and treated with respect and hospitality. The Market Pavilion Hotel is a joke.

  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketPavilionGM, General Manager at Market Pavilion Hotel, responded to this review, May 22, 2012
Thank you for your candor. I am very sorry you did not enjoy your visit here at the hotel. We typically receive very positive reviews from our guests and it is disppointing that you feel so negative about the experience. We in fact had a guest not too long ago that felt we offered far more then the Ritz. We take all comments very seriously and appreciate your feedback. And if I may address you by your handle, thank you again for your feedback, "wine girl."
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Shelby, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2012

This newlywed couple could not have asked for a more pleasant experience for our honeymoon than the Market Pavilion Hotel! We stayed on the concierge level and were spoiled rotten by our new friend Johno!! He was not only professional and attentive, but more importantly to us...friendly, funny and informative about anything Charleston! Our Honeymoon experience was made all the better because of the Market Pavilion Hotel and its staff. In addition to the hotel itself, Grill 225 (located in the hotel) was amazing! We should have eaten here the last night of our stay rather than the first - no other restaurant came close for us. We would definitely recommend a stay at Market Pavilion for any occasion.

Room Tip: The 4th floor (Concierge Level) room we stayed in was beautiful, quiet, and functional, and the extr...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketPavilionGM, General Manager at Market Pavilion Hotel, responded to this review, May 16, 2012
First of all...Congratulations on your marriage! Thank you for allowing the Market Pavilion Hotel to be a part of your newlywed plans. I am very pleased you enjoyed your visit. Johno will also be pleased to know that his efforts did not go unnoticed. I am also glad you enjoyed your dining experience at Grill 225; it is indeed Charleston's finest. Please let me know if you would like to make reservations for your 1st anniversary. What a better way to celebrate, then to come back to where it all started. Thank you again for choosing the Market Pavilion hotel, we look forward to serving you again.
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Port Saint Lucie, Florida, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2012

My wife and I just spent four great days at the hotel the first week of May. We stayed on the Concierge level and were treated like royalty. Everyone at the hotel makes you feel like you are the only guest and they are there for you and you only. Were we ever spoiled! We especially want to thank Johno and Kelly……the two best Concierges one could ask for. These two gentlemen really knew how to do their job and make you happy. Last but not least we want to thank Trina, our server at Grill 225, for making our dining experience even better. And who can forget Haven at the front entrance. You are a gem! We will be back…..hopefully in April of 2013.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketPavilionGM, General Manager at Market Pavilion Hotel, responded to this review, May 17, 2012
Thank you so much for your kind words. Royalty is exactly how we want our guests to feel and I am glad you left feeling just that way. Johno, Kelly, Trina and Havin are great examples of a few of Charleston's finest hospitality professionals and we are proud to have them on our team. They will be pleased to know just how much you enjoyed your experience. Thank you again for choosing the Market Pavilion Hotel, we look forward to serving you again.
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Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2012

enjoyed being on the club floor.....that's the way to go!! The service in the club area was excellent and the staff was very friendly and accomadating.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketPavilionGM, General Manager at Market Pavilion Hotel, responded to this review, May 7, 2012
Thank you for choosing the Market Pavilion Hotel. I am pleased you enjoyed the Concierge Floor and all it had to offer, as well as feeling the service was friendly and accommodating. I hope you will return soon, so we will have the pleasure of serving you again.
Thank you
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Wallingford
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2012

My son and I visited July 2011 and stayed at the hotel for 5 nights. It was perfectly located within walking distance of lots of attractions, the food at grill 225, the bar and the pavilion bar were absolutely outstanding. Nitrotinis were the best! The pool was awsome, wonderful open sky (the only thing I did not like about it was the pool closed at 5) but there were other things to do at night anyway. We are coming back down in July again and we already have our reservations!! Cant wait!!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketPavilionGM, General Manager at Market Pavilion Hotel, responded to this review, May 1, 2012
Thank you for your comments. I am so glad you and your son enjoyed the hotel. Sounds as if you were able to take advantage of all the hotel as to offer. Thank you for chosing the Market Pavilion Hotel. We look forward to seeing you in July. Thank you.
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Additional Information about Market Pavilion Hotel

Address: 225 East Bay Street, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Charleston
#7 Luxury Hotel in Charleston
#9 Family Hotel in Charleston
#9 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Market Pavilion Hotel 4.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the Market Pavilion Hotel, Charleston's most luxurious hotel. A proud member of the Leading Hotels of the World. Located in the epicenter of Downtown, we're just minutes from the waterfront, tour guides, shopping and grand old homes. Set among some of Charleston's most historical landmarks, the Market Pavilion Hotel offers the most decadent guest rooms in the city and countless amenities such as Grill 225, a member of the Great Steakhouses of North America, and Charleston's most popular night spot, the Pavilion Bar, which boasts the best view in the city. Most importantly, we're redefining the Art of Southern Hospitality. So whether you join us for a leisurely getaway or company meeting, to pop the question or seal the deal, you'll indulge in The Market Pavilion Hotel's premium value and service. Welcome to the Art of Southern Hospitality. ... more   less 
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Also Known As:
Market Pavilion Charleston
Hotel Market Pavilion

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