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“Great Food, Outstanding Server, Poor Management & Staff Training” 3 of 5 stars
Review of King Street Grille West Ashley

King Street Grille West Ashley
2070 Sam Rittenberg Boulevard, Charleston, SC 29407
(843) 766-1920
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Ranked #343 of 759 Restaurants in Charleston
Price range: $10 - $15
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Bar scene, Large groups, Doing business, Outdoor seating
Dining options: Breakfast/Brunch, Lunch, Reservations, Late Night
Kiawah Island, South Carolina
Senior Contributor
33 reviews 33 reviews
17 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
77 helpful votes 77 helpful votes
“Great Food, Outstanding Server, Poor Management & Staff Training”
3 of 5 stars Reviewed February 17, 2013

I've eaten at this restaurant regularly since it opened. The food is great however the service is typically hit or miss. I am compelled to share my thoughts about 2 recent experiences here - one that was outstanding because of the very personable African American server Kristina and another that left much to be desired because of someone who I'm assuming to be a manager. On a recent occasion I had plans to meet friends from work for a typical "happy hour" after work gathering. I was the first to arrive and not having planned the event wasn't certain if anyone had called ahead to let the restaurant know to be expecting a larger group of around ten people. Upon arriving and not seeing any of my party in the restaurant yet, I waited by the entrance and was eventually joined by another coworker. We had already informed the hostess that we were waiting for others in our party to arrive; however a Caucasian female, 40's with brown hair pulled back and wearing a nondescript light blue t-shirt came to the front apparently thinking that the hostess had not greeted us. We informed her that we were waiting for others to join us, at which point she began "grilling" us after another of my coworkers who'd arrived mentioned that we typically sat upstairs because we were a larger group. She wanted to know how many people would be in our party and if we'd called ahead. I tried to inform this individual that I did not know, I wasn't responsible for planning the event and I was simply the first to arrive. When my coworker mentioned that we typically sat upstairs, this individual rolled her eyes! It was apparent that we were very much a bother to her because of the fact that we didn't have answers to her 10,000 questions and also because we'd mentioned sitting upstairs. Had I planned the event, at this point I would have walked out of the restaurant and informed the others that due to this woman's very rude behavior we would be dining elsewhere. I had already been told by a server while I was waiting at the bar that we were MORE than welcome to go upstairs. This individual was bound and determined that we would NOT be seated upstairs.

When the rest of our party arrived, the hostess (who was extremely nice) began pulling tables together along the mall concourse area (where no patrons ever want to sit). The service was adequate and the food was very good, so despite the rudeness of this person, whoever she was, we did enjoy our visit, although I don't believe that we will return for happy hour with our work group.

On a second recent occasion with a friend, we had the pleasure of being seated in Kristina's section and were "wow'd" by her excellent customer service and friendly, accommodating demeanor. From the moment we were seated, she struck up a conversation, reviewed the menu with us and was most professional and extremely attentive throughout the meal. She is a definite asset to this restaurant and helped make up for the horrid experience I'd had on my previous visit.

Again I visited Friday, February 15th at 8 PM hoping to be seated in Kristina's section but unfortunately I didn't see her. The restaurant was filled to capacity, so my friend and I had to wait for a seat, along with 4 other parties. While the wait was not long, it's disappointing that the design of the restaurant since the remodel does not allow enough seating. The worse thing that was ever done to this restaurant was removing the front wall of windows along the mall concourse and replacing it with the glass "garage" doors that allow the restaurant to be open to the mall. No one ever wants to sit at these tables, and I certainly don't care to sit out in the mall, which is where these tables are practically located. This design is horrible. The front wall should be replaced and windows put back so that the restaurant isn't open to a mall that is basically vacant of any stores. It's just not at all conducive to a pleasant dining experience, nor does it allow for optimum seating. Typically open air "roll up" doors are used in areas where there is ambiance or a view to be enjoyed. In this case I don't really think that a view of Planet Fitness and an largely empty mall concourse are views that a diner particularly enjoys. It serves no purpose and if anything makes the ambiance much less enjoyable. Since there is obviously not enough seating to accommodate a normal Friday night dining crowd, something needs to be done to add more tables. Getting rid of these "garage type" doors and returning a wall and windows along the front would be a start. I also don't believe that two pool tables and and the couches are necessary upstairs. Add some tables upstairs and allow people to sit up there! Friday's visit was not at all enjoyable due to the wait for a table, being taken to a dirty table to be seated (the hostess was extremely apologetic) and because there was obvious inadequate staffing. The pluses during this visit was that the young female Caucasian server was extremely pleasant, as was the male manager who was on duty who came to the hostess stand to make certain that we'd been helped.

It's a shame that this female (again who I'm assuming to be a manager) is so rude with her eye rolling and attitude, that the restaurant is inadequately staffed on a Friday night and that there is not enough seating. Were it not for the wonderful service by servers like Kristina and the awesome new "cheese" menu that you have (the 5-cheese pasta is DELICIOUS, although grossly overpriced), King Street Grille would not be my first choice of venues. Retrain the manager or keep her away from the public and add adequate seating and you definitely will reap the benefits. With poor management and slow service, your restaurant will fail as have the many that have come before you in this location! I love your concept and the food - but staff training seems to be an ongoing issue from the day this location opened. Your server on February 15th, the male manager and Kristina from my previous visit are all to be commended for excellent customer service. The others could learn a thing or two from these individuals!

  • Visited February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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53 reviews from our community

Visitor rating
    24
    9
    10
    5
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Savannah, Georgia
Contributor
17 reviews 17 reviews
6 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“great food, reasonable price”
5 of 5 stars Reviewed January 8, 2013

The menu had many, many choices- it was difficult to pick just one, so we opted for several appetizers and one entree to share. That was perfect for us. The prices were reasonable, wait time for the food was minimal. They also offered happy hour prices on our drinks. This is located in a mall, so the atmosphere is a little lacking, but with the great food and prices that they offer, that really is not a concern. We would certainly go again!

Visited January 2013
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1 review
“Amazing food and excellent service.”
5 of 5 stars Reviewed December 5, 2012 via mobile

Kirsten was a great server. Her friendly smile and warm welcome made us feel at home. She was very attentive to our order. Jordan was amazing helping us choose from the rather large menu and her recommendations were spot on. We will be back!

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Charleston, South Carolina
1 review
“Great Service”
5 of 5 stars Reviewed November 30, 2012

We stopped in on a Thursday evening for happy hour and the food was great. The wings are awesome and the sliders are good as well. Rendi is a great bartender. She never let our beers get empty and always had a smile on her face.

  • Visited November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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1 review
“What great food and service!”
5 of 5 stars Reviewed November 24, 2012 via mobile

Kristin was my server an may I say she took great care of me an my family. She always made sure out drinks were full and out food was made to perfection! The hostess Daniella made us feel very welcome and always smiled no matter what she was doing. I had a burger and may I say one of the best burgers I've had in a long time. Will be comeing back for sure!

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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