First, the bad about this hotel - hot water seems non-existent once the housekeeping staff starts washing sheets/towels in the morning. I slept in the first day and no hot water for shower at 10:30am (or sink). Showered at 8:30am next day and no issue. Checked sink around 10am that morning and it was back to no hot water. So, as long as you don't wait to shower, it's all good.

Location is perfection. Makes it very easy to walk all around the city. Plus, lots of great restaurants nearby. Parking is in an adjacent garage at $14/day. Room size is large. Lobby area is large, has a fireplace and is very nice.

I have stayed at this hotel before and was always happy, however this stay was very unpleasant. I will say upfront that the guest services manager has contacted me and refunded all thast was put on my credit card. When we checked in David put us in room 437. We went to put our bags in the room and when we opened the door we were met by a strong mold/mildew odor. We put our bags down and went to explore the city. We came back and it appeared to be worse, so I called the front desk and spoke to David who put us in a room on the 1st floor. The room was adequate, except that at 3:00AM we wokoe up and the roon was 77 degrees! I turned the thermostat down, it was set at 70, to 59 and saw 2 snowflakes appear on the thermostat. When we woke back up, sweating I might add, the room was still at 75. We didn't care at that point as we were chaecking out anyway. My complaint was handled professionally and I appreciate the concern from the guest services manager at the hotel

I decided to join my husband for a few days in Charleston while he was on business. I arrived late and realized I had left my purse in the cab from the airport. I was left freaking out but the hotel clerk put in contact with the airport and they tracked down my purse for me and had the cab driver bring it back to me at midnight. I stood in the lobby awaiting the cab to come back. As I was on the phone with my husband letting him know what happened a drunken, homeless looking man approched the from desk. He came in from the street. I could not believe it was after midnight and they still had the doors open. Usually when I arrive late, even at suburban location, the doors are locked and I need to be buzzed in. This was a huge saftey concern for me. What if the man had tried to follow me to my room?

About five minutes, another person came down by where the elevators were and became vulgar and irrate at the front desk clerk. He then became vulgar with me and the clerk told him that he could not speak to guests like that and if he did not go to his room, she would have to ask him to leave. He then looked at me and said a few nasty words before heading down the hall.

I asked the clerk if they had security and she said they did not. That really made me think twice about staying there. To be honest, if I were traveling alone; I would have not stayed there.

Our room was OK. The heat would not come on and whomever the man was they sent to our room at 4AM was useless and did not speak English.

The breakfast was better than most Hamptons I have stayed at but I did notice some people come off the street. I have heard great things about Charleston but did not realize it had such a homeless problem. It was sad and depressing.

The only reason I give this place two stars is because of the late night desk clerk. I think her name was, "Pam." She was very quick to act when I told her I left my purse in a cab from the airport. I would also say the breakfast is above average and the lady working the breakfast area was very nice. The other people I saw working were not as nice and friendly. However, there was an elderly bellhop that seemed in very good spirits.

I would not stay here as a female traveling alone, nor would I recommend groups of women staying here. The location isn't safe and the fact they have no security in a downtown location is concerning. I could not believe they did not even lock the doors at night.

I am glad I wasn't paying for the room. I would not have stayed. I would not have felt safe without my husband and I travel a lot for business without him.

After shopping around for hotels in Charleston we settled on this Hampton Inn. The rooms are nothing extravagant but are great for the price. The location is decent and the building is pretty cool overall. They staff was very friendly and they do provide complimentary breakfast each morning (which is just ok, but nice that it's included). Overall we were pleased with this hotel and would stay again.