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All 54 Charleston hotels

Hampton Inn & Suites Charleston / West Ashley: Traveler Reviews

2.5 of 5
678 Citadel Haven Drive, Charleston, SC 29414
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Hampton Inn & Suites Charleston /  West Ashley
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Ranked #27 of 54 hotels in Charleston
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188 reviews from our community

    Trip type
Traveler rating
    95
    57
    17
    10
    9
Date Rating
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Great location of Charleston”
4 of 5 stars Reviewed November 8, 2012

This is outside of Charleston enough to be well priced but close enough that you are quick to get to anything you want to see and do. The front desk staff is all very friendly. The Italian restaurant down the street is AMAZING! Wish we had found that place earlier.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask traveller625 about Hampton Inn & Suites Charleston / West Ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“Exactly like the desciption. Lovely !”
5 of 5 stars Reviewed November 6, 2012

My husband and I stayed in this hotel in Sept. 2012 this year. It was our first time staying in a Hampton Inn and we were delighted. The southern style decor of the rooms and lobby were aesthetically and artistically pleasing to the eye. The outdoor patio and pool area exuded that same special southern charm.
The staff of this hotel were very helpful , friendly and there was nothing they wouldn't do to make you stay comfortable and very special especially Gernette Dingle at the front desk who was always ready with a smile and friendly and useful information. The full breakfast was tasty and very seldom ran out of food. The afternoon manager's special was also a treat after a long day of sight seeing. Free snacks, wine and beer. Great !
We will definitely be returning to this wonderful place on our next trip to Charleston. Like I said, the description on line matched it perfectly, no surprises lots but lots of pleasure, fun and enjoyment.
P&G

Room Tip: As areas of construction surrounding outside of buliding , just follow the signs to main entrance...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Patricia B about Hampton Inn & Suites Charleston / West Ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Overbooked and Sold My Room”
1 of 5 stars Reviewed November 4, 2012 via mobile

I booked this hotel because a block of rooms was set aside for a wedding I was attending at Magnolia Plantation. I drove several hours to arrive just in time for the wedding. Therefore, I did not check in until after the wedding reception. It was difficult finding the hotel--especially late at night. I was told by the clerk at the front desk that there was a problem with their computer system and that my reservation had gotten lost. This is hard to believe considering I had received a confirmation email reminder just the day before. I was told that the hotel had booked me another room at another hotel (and different hotel chain) on their dime. I appreciate that they paid for the room, but I did not like that I was not contacted earlier in the day to let me know about the problem. Secondly, I did not like having to go back out late at night in a strange city to find the alternative hotel, especially with the less than reliable directions the clerk gave me. Less than impressed with my experience.

Stayed November 2012
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Ask SproutSC about Hampton Inn & Suites Charleston / West Ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Huntingdon, PA
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
“Beautiful Property with Large Suites”
4 of 5 stars Reviewed November 2, 2012

My husband and I recently stayed at this property. If you are not opposed to being a few miles outside of the historic Charleston area this is a great choice. The suite we stayed in with a kitchen was very spacious. It did have an odd layout in the bathroom area. I loved the British Isles inspired decor in the lobby. The outside of the property is very attractive.

I did have two minor issues here. One dealt with housekeeping. We returned to our room and found a bag of trash that was taken out of a waste basket sitting on a clothing item I have left on the dresser. Secondly, my husband and I returned late one evening following a concert. Neither one of our keys worked in a side entrance door to the hotel. We told the hotel clerk about it and she asked if we had them close to our cell phones. We both responded, "no" and she asked again with attitude. I'm sure you all know what I'm talking about. Not downright rude but making you feel like you were bothering her. I do have to say we never felt that way about the day shift workers. They were all very friendly.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask OfcSupport about Hampton Inn & Suites Charleston / West Ashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Virginia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Convenient to downtown and historical areas”
4 of 5 stars Reviewed November 1, 2012

We were visiting Charleston for a wedding at the Magnolia Plantation. The hotel was conveniently located to the wedding site and downtown Charleston. The hotel lobby is lovely and the manager's reception held on Monday through Thursday nights was a nice treat...beer, wine, soda, and a good variety of snacks. Freshly baked cookies are available nightly. Breakfast was okay, variety was not as good as other Hampton Inns and hot items weren't hot. The front desk staff was helpful and had printed directions to Charleston attractions. Directions back to the hotel were printed on the reverse side. The king suite was large with a microwave, refrigerator, and sink in the kitchen area.
During our three night stay, room cleaning was missed once but we didn't complain. The hotel seemed well kept except for the elevator which always had an unvacuumed mat on the floor.
The pool and patio were lovely. Overall we were pleased with our stay and would stay at this Hampton again.

Room Tip: Enjoyed our king suite
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hampton Inn & Suites Charleston / West Ashley

Also Known As:
Hampton Inn & Suites Charleston / West Ashley Hotel Charleston
Hampton Inn & Suites Charleston / West Ashley Hotel
Hampton Inn And Suites Charleston / West Ashley
Hampton Inn West Ashley
Hampton Inn Charleston
Charleston Hampton Inn
Address: 678 Citadel Haven Drive, Charleston, SC 29414
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotels in Charleston
#26 Family Hotels in Charleston
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Hampton Inn & Suites® hotel in Charleston/West Ashley is near downtown historic Charleston, off of Highway 17, close to Citadel Mall, golf courses, and West Ashley historic plantations. Wake up to a free hot breakfast before venturing out in Charleston. ... more   less 
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