We, like other reviewers, had an extraordinary experience in Charleston, due in large part to the personal interest, enthusiasm, and deep knowledge of the city by the concierge, Kevin McQuade. Kevin talked with us about our interests, got a feel for who we were, and then crafted our entire stay for us - including personally taking us around for an hour and a half to see the city at night! The gardens and houses are illuminated in a way that makes the city magical. It was the highlight of our experience in Charleston. He also recommended an excellent walking tour, several uniformly delicious and varied restaurants, and shared a map he'd created with "photo op" suggestions - it was a terrific, fun way of getting to see the historic district, almost like a treasure hunt. It made the city come alive, and we've ended up with some great images and memories.
I would certainly recommend this hotel - comfortable, conveniently located (just on the edge of the historic district), more reasonable than most B&B's, and highly customer focused. All the staff were excellent, and working with Kevin is a real treat - he went above and beyond any concierge we've ever dealt with. Outstanding!