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“Good value” 4 of 5 stars
Review of Courtyard by Marriott Charleston Historic District

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Courtyard by Marriott Charleston Historic District
3.0 of 5 Motel   |   125 Calhoun St, Charleston, SC 29401   |  
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Ranked #16 of 57 Hotels in Charleston
Atlanta, Georgia
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
194 helpful votes 194 helpful votes
“Good value”
4 of 5 stars Reviewed December 27, 2012

We just spent three nights in this hotel. Everyting was fine except the espresso drinks in the impressive lobby, which were terrible. Kevin is indeed quite good but be prepared for a 90 minute wait to meet with the oracle.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, December 28, 2012
Dear zzkk,

Thank you for reviewing our hotel on TripAdvisor.

There is a first time for everything, and this is the first time I've heard Kevin called the Oracle. I looked at dictionary.com and there was one definition that you might have been referring to: A person believed to indicate future action with infallible authority. He might not be perfectly infallible with all his recommendations but he certainly strives for that!

I apologize if you had to wait that long to talk to him but I am hoping that was tongue in cheek. There can be times when Kevin has people waiting but he will make it worth the wait and that will definitely be under 90 minutes. There are a few things in play here. One is that Kevin really does want to understand what you are interested in. The other part is that Charleston is so charming and one of those places that has several different options to explore and some of those are not so quickly explained...that is a great problem to have.

Thanks for staying at the Courtyard in the Historic District.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,008 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
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  • English first
  • French first
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English first
Toronto, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 25, 2012

Reception and check in was very friendly and welcoming. Room was at the very high standard expected from a Marriott/Courtyard. The location provided great access to the Historic District. Would absolutely stay again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, December 26, 2012
Dear JPJM4,

Thank you for the excellent review on TripAdvisor for our hotel.

We understand that your expectations are very high for Courtyard and we are proud to deliver on that experience for you.

We would hope to serve you again soon and thank you very much for choosing the Courtyard by Marriott in the Historic District.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 23, 2012

The hotel was very nice and staff very friendly.

Our room: We were on the 4th floor with window facing north and liked the view from our window: a church and a park.
We were also very happy that we got the rate of $107 per night (two queen beds) - AAA-rate.

Our room was spacious and everything in it looked and worked fine. There was even a refrigerator in it. The only complaint was that we had a door in our room (with a dead bolt) to the neighboring room and that's probably why we heard the noisy neighbors at 6 am the second morning. The heater was a noisy too. Still we slept very well the first night and had no problems the second night till the noisy neighbors woke us up the second morning.

Location: The location of the hotel is pretty nice since it is located really close to the King Street with all the little stores that are open in the evening. The park nearby had nice Christmas lights but creeped us out a bit because of some local characters in it.
I wish they told us in the hotel that the free trolley goes to the Market every half an hour or so (except perhaps the drivers' lunch), it would have saved us some walking.

Gas station near the hotel: We were really shocked by what we encountered at the gas station across the hotel. The gas was not pumping and when I made my way inside the convience store and asked the clerk about it, she said that due to a mechanical problem the regular gas was not pumping. It was not clear to me why there were no signs on the pumps about that - only the prices for all three kinds of gas...

Two more things...

We got a coupon ($2 per person) for the carriage ride from the consierge. The carriage ride was the best thing in Charleston hands down.

The on-site parking was very convient, but pricey ($16 per day).

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, December 27, 2012
Dear OL Tamina,

Thank you for the excellent review of our hotel here in Charleston. We are always appreciative of high marks and we try our best to keep up that quality and consistency.

You came at a great time to get the lowest rates that we offer all year. Our rates can easily be triple that amount on the weekends in spring and early fall. I really encourage everyone to come to Charleston in the last 2 weeks of December. The weather is typically not too cold and the crowds are not as heavy.

Thank you for the detail of your review. I know connecting doors can sometimes be problematic with some noise transfer but on the whole we do not get very many complaints to that effect. We do try to mention the free trolley that stops outside our hotel. It actually runs every 15 minutes and we have a schedule available at the desk.

We appreciate your business and we all send you the best for the coming new year.

Sincerely,
John Dallas
General Manager
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Key West, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2012

We chose the Marriott Courtyard because it is affordable and centrally located. But this hotel is so much more. The room was lovely and the hotel manager and staff were attentive and welcoming. But the real surprise was the Concierge, Kevin McQuade, who made our 2-day stay in Charleston truly memorable. He took the time to find out our interests and then set up the perfect tours and restaurants for us. In 30+ years of travel, including stays at many 4-star hotels, we have never before experienced such personalized service from a concierge. We highly recommend this holel and Kevin McQuade.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, December 27, 2012
Dear Sally S,

Thank you for the top marks on Trip Advisor. Your comment as to 30+ years of traveling in many 4 star hotels and Kevin being at the top of the list is truly high praise. He continues to look for new ways to delight the guest and we can tell that he helped create a memorable trip for you.

As you mentioned, it is a personal interaction that separates him from the rest because he does realize that people come to Charleston for so many reasons but he wants it to be your vacation.

We appreciate your recommendation of our hotel and we hope that we have the opportunity to serve you again very soon.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers Grove, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2012

My wife and I went to Charleston for our 15th wedding anniversary. Upon arrival we met with the concierge, Kevin McQuade. What an excellent choice. Short on time and not knowing our way around Charleston Kevin completely mapped our itinerary out for each day. He spent nearly 1.5 hours with us about likes/dislikes and made excellent recommendation after excellent recommendation. He truly not only contributes to the Marriott but to the travel industry in general. I wish we could have his services on every trip! He is extremely proud and passionate about the Charleston area (as he should be -it's a great city!) and it shows through his enthusiasm for him providing concierge services. His custom maps (yes, custom made it himself maps with exact instructions on where and how you should take photographs of the incredible architecture in the Charleston area was just amazing. I have never seen any concierge do this before -he knows Charleston and is well versed on all the sites, historical knowledge, and customizes those to your liking. I couldn't believe how well he could put together an itinerary so quickly but also booked multiple restaurant reservations at excellent locations - again customized to our likes. He truly listens to his customers.

To top this off and still the highlight of our trip is the nighttime tour of Charleston he took us on. This was one of those priceless moments that was just fantastic as we walked the historic district and viewed multiple homes from the streets and the well-known and absolutely beautiful gardens within their grounds. We would have never done this ourselves and Kevin literally walked with us for nearly two hours in Charleston where captured great photos and again just fantastic memories. At one point, to capture a great and unique picture of my wife and I Kevin laid on the ground to get the photo. Frankly, I cannot speak highly enough of him. He went way beyond even great concierge service and truly wanted us to enjoy Charleston culture, architecture, and art that city has to offer. My wife and I still talk about this late night tour - it was the highlight of our trip.

If you go to Charleston you should call Kevin McQuade and book your hotel here. The Marriott itself is great but he makes this hotel incredible and can make your trip a fantastic and memorable experience you will not forget. I have never been so impressed with concierge service in my life and I have traveled internationally and domestically numerous times.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, December 16, 2012
Dear Kris A,

Thank you for such a great review on TripAdvisor. There is no doubt that Kevin is truly a difference maker and his passion for what he does is remarkable.

The great part about that is you have to stay at the Courtyard Historic District to utilize his services. We realize that he has some truly unique tools and we are happy that he is on our team!

Congratulations on celebrating your 15th wedding anniversary and we send you the very best on many more great years to come.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new orleans
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 11, 2012

We recently stayed at the Courtyard in Charleston. Rates were reasonable, property was conveniently located to the historic area (walking distance) and room was very clean. Staff was also accommodating. I would recommend this hotel.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, December 16, 2012
Dear JillieMax,

Thank you for your review on TripAdvisor. We can see that you are a regular contributor on this site and we always appreciate another recommendation.

We hope that you will return to Charleston soon and we would enjoy having the opportunity to serve you again.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 11, 2012

We travel to Charleston frequently and we have stayed at the Francis Marion and Charleston Place in addition to this property. Our stay was very nice - very Marriott like - which is a good thing. Rooms were clean, staff friendly and helpful. We had read about the famous concierge but did not have time to utilize his services.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, December 16, 2012
Dear Luv2snorkle53,

Thank you for reviewing our hotel on TripAdvisor. We appreciate your business and we also thank you for selecting our hotel for your recent visit.

It is unfortunate that you didnt have time to spend with Kevin, perhaps on your next visit you can sit down with him for some helpful insights and recommendations.

It is apparent that you like Marriott's consistency and that we are predictably good. That is certainly a hallmark for Marriott brands and we try very hard to live up to those great standards. There are over 900 Courtyard by Marriott hotels across the world now and it continues to grow because our brand has earned the trust of travelers like you.

We hope that you will always stay with us here in the Charleston Historic District!

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charleston Historic District

Address: 125 Calhoun St, Charleston, SC 29401
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Charleston
#13 Romantic Hotel in Charleston
#29 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Historic District 3*
Number of rooms: 177
Official Description (provided by the hotel):
Courtyard by Marriott Charleston Historic District hotel in downtown Charleston is just steps from King Street boutique shopping, SPAWAR, Boeing and the Charleston Joint Base. It also boasts the largest Marriott Meeting space in the Historic District and offers flexible event space perfect for anything from board meetings to black-tie affairs. Our downtown Charleston hotel's exciting location makes anytime the perfect time to visit this charming Southern jewel. Conveniently located near I-26 and I-526, this Charleston hotel's historic downtown location offers breathtaking cityscapes and attractions that sparkle all year long. From sun-dappled water views of the Battery and beaches to the historic homes and gardens, visitors fall in love with all this Southern city has to offer. Tempt your palate with low-country cuisine, marvel at the city's unique culture, arts and recreation. Charleston is a distinctive destination and our Charleston downtown hotel boasts a fantastic location for business and leisure ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Historic District Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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