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“Fabulous Concierge Made our Trip!!! A+A+A+A+” 5 of 5 stars
Review of Courtyard by Marriott Charleston Historic District

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Courtyard by Marriott Charleston Historic District
3.0 of 5 Motel   |   125 Calhoun St, Charleston, SC 29401   |  
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Ranked #16 of 57 Hotels in Charleston
Grosse Pointe, Michigan
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Fabulous Concierge Made our Trip!!! A+A+A+A+”
5 of 5 stars Reviewed November 10, 2012

The Marriott Courtyard Charleston is very nice and the staff is super friendly. However, what made our trip so spectacular is Kevin McQuade, Concierge. Kevin is friendly, knowledgeable and will definitely steer you in the right direction. He planned our Tommy Dew historic walking tour and arranged immediate reservations for us at several restaurants including the delicious MacIntosh. He was so kind to take us on a stunning, evening tour of Charleston. What a treat!! Kevin McQuade is truly a Gem!! Because of Kevin we had an exceptional trip without wasting time or money. If only all hotels had someone like Kevin to create such memorable travel experiences! If you travel to Charleston, you must see Kevin. Enthusiastically, he will guide you to make the best of your stay in Charming Charleston.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, November 13, 2012
Dear Annie29_12,

Thank you for such a great review on TripAdvisor and for being our guest here in Charleston.

For you to call your trip "spectacular" is what Kevin wants to be said by every guest that stays here. He takes a very keen interest in making sure that your trip is personal to you. You are in charge of seeing and doing the things that make you happy.

The great part for our hotel is you need to stay at the Courtyard Charleston Historic District to be able to utilize his knowledge of the city.

We would look forward to seeing you again in our great city and welcoming you back to the Courtyard.

Sincerely,
John Dallas
General Manager
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1,008 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
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English first
Suwanee, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

My sister and I went to Charleston for the weekend, and like always, we stay at Marriott hotels. The location was excellent, the staff was great, BUT the difference here is Kevin McQuade the concierge! He is awesome! I have been to many Marriotts all over the world, and Kevin is hands down the best concierge I have ever met. His knowledge of Charleston was unbelievable and his connections to tours and restaurants was amazing! A call from Kevin and you're in to any restaurant or tour! His maps are made by him with every place you need to go to in Charleston, including where public bathrooms are! Our highlight was a walking night tour he took us on-seeing the city and homes and gardens at night was a special treat we will not soon forget! Thanks, Kevin-you're the best!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, November 13, 2012
Dear Mary E,

Thank you for being a loyal Marriott guest and for spending time with us here in Charleston.

For you to say that Kevin is the best among all Concierge in the Marriott family is certainly high praise. We know that there are some great Concierge throughout Marriott hotels and I am confident that Kevin would rank very high because he is so passionate about what he does, and most importantly, continuously seeking higher satisfaction from the guests that he serves.

We have a daily conversation about what can be done better, all in the interest of creating a uniquely Charleston experience for our guests. That is also what separates Kevin from the rest, he will never be content or rest on his laurels.

Have a great holiday season!
Warm Regards,
John Dallas
General Manager
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Fairfax, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

My wife and I recently went to Charleston and had a fantastic 2-night stay at the Courtyard. It was centrally located (between both the historic area and the more restaurant-oriented North-King St area), so we had a great time walking everywhere and exploring the city.

Now, for the concierge...and I must caveat this, my wife and I normally don't consult the concierge...that's what TripAdvisor is for! But our concierge Kevin McQuade was amazing. We stopped by for a quick "hey can we get a map of the city" and spent a good 45 mins with Kevin getting tips on how to see the city, tours to take and restaurants to eat at. Not to mention, he has all sorts of pre-prepared maps and must-see city sites that made traversing the city (we spent our first day on bikes) akin to a scavenger hunt. It was a blast!

Definitely recommend this hotel and make sure you stop by and see Kevin! Thanks so much for making our stay so great!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, November 13, 2012
Dear Ktodd14,

Thank you for such a fantastic review of our hotel and certainly for Kevin as well.

We particularly like the fact that you found our location to be perfect for what you wanted to do while you were in Charleston.

Thank you for giving Kevin an opportunity to serve you and we invite our future guests to contact Kevin and/or Elizabeth ahead of time by phone so that they can help you craft a memorable visit.

Sincerely,
John Dallas
General Manager
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MIAMI
Top Contributor
812 reviews 812 reviews
84 hotel reviews
Reviews in 217 cities Reviews in 217 cities
320 helpful votes 320 helpful votes
4 of 5 stars Reviewed November 3, 2012

Hotel is in a nice location but expect to walk at least 15 minutes to get to city market area. Rooms were comfortable and clean. Our only complaint was that our room was not serviced by 3:30pm one day when we got back after a full day of sightseeing. Kevin, the concierge was amazing, thorough,and made every minute of our 3 day stay a memorable experience. His knowledge of everything in the city was 100 %. His magical nighttime stroll was beautiful, as were his sightseeing and restaurant reservations. It is rare to have a concierge at Marriott Courtyards, but even rarer to have someone as industrious as Kevin and his colleague Elizabeth. More Marriott hotels need a concierge like Kevin. He is exceptional.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Courtyard by Marriott Charleston Historic District, responded to this review, November 9, 2012
Dear MiamiSheila,

Thank you for your review and we appreciate the great feedback from a Top Contributor on TripAdvisor.

We were happy to see that Kevin put a magical spin on your visit and that your experience was quite memorable. It is a 15 minute walk to the city market but we find more and more that our guests are interested in different venues such as the Fort Sumter boat tour which is about a 4 block walk from our hotel which is also where the Aquarium is located.

We apologize for not getting your room cleaned by 3:30pm on one of the days during your visit. When we know that you are going to be out for a specific time we are always happy to schedule the cleaning and we recommend that our guests give us that communication. As a rule we clean the vacating rooms first so it can often be as late as 5:30pm before the housekeepers have finished with all of their rooms.

We would enjoy the opportunity to serve you again. Thank you again for being our guest.

Warm Regards,

John Dallas
General Manager
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Indiana
Top Contributor
84 reviews 84 reviews
27 hotel reviews
Reviews in 40 cities Reviews in 40 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 2, 2012

This hotel was amazing! From the beginning of my check-in with Maggie, who was so concerned for getting me just the right room and to clarifying my room reservations for me. She started the trip off with such a delightful smile & attitude for customer satisfaction and then proceeded to get the bellman Aaron for us. He had a smile even as he unloaded our many heavy bags from the trunk and back seat of our car to unloading them in our room.
The next person I want to recogize is Kevin McQuade. To be honest, I would have chosen another hotel if not for Kevin and his professionalism and desire to help us with our trip. Even before we arrived in Charleston, Kevin's reputation gave us the confidence to contact him personally and then plan our trip on the telephone days before arriving. I would recommend anyone do this as this is helpful for an excellent experience. Ask him for his evening tour, which will be the highlight of your trip. We ate at all the best restaurants, had excellent tours and any problem we were concerned about, Kevin took care of it! This is a very nice hotel with Kevin being the Icing on the cake! With many "McQuades famous Charleston maps and helpful cards" his directions and recommendations definitely made our trip fool proof. We were able to see and do so much more thanks to Kevin. Just stop and see him you will see what everyone raves about!
Now a final word for for Katie our Maid - she was from Ukrain and so happy to be helping keep our room clean and supplied for our stay. She worked so hard and again greeted me in the hall with a smile and is there anything I can get you? For all the hard working staff at this Courtyard Historic District Thank you so much for making our trip a memoriable experience for years to come. WE WILL RETURN!

Room Tip: Corner Suites are very large & have many windows. Thet are somewhat noiser than pool side, but u...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 30, 2012

I selected this hotel based on other Trip Advisor reviews and have not been disappointed. I booked approximately 6 weeks early and the price was extremely competitive with others in the historic district. The concierge (Elizabeth Fraser) was fantastic in helping plan our week from sightseeing and tours to great places to eat. She was very knowledgeable about the area and spent a fair amount of time with us and didn't even try to rush through the planning. The hotel is nice and clean and I have been pleased with the amenities including the Fitness Center. Parking is a tight because the deck is small but it's manageable. The pillows are very soft but this is a tiny, tiny nit that I'm sure they can fix if I mention it. I strongly recommend this hotel to anyone visiting Charleston.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 30, 2012

My husband and I booked this hotel based on the reviews I read on tripadvisor and everything we experienced exceeded out expectations. We conferenced with Kevin McQuade a before our trip to discuss how we could maximize our first time visit. Kevin`s passion for his work and Charleston and his wealth of experience was not exaggerated in the previous reviews!
His recommendatons based on our discussions were so perfect and we appreciated that he listened to us and helped us plan the perfect itinerary.
We greatly enjoyed the Lighthouse Tour to Morris Island and the walkling tour of the historic district. HIs recommendations for restaurants including MacIntosh, Cypress Coast, and Hominy Grill were great ! Especially helpful and fun were Kevin`s own maps with personal highlights, helpful hints, including the list of best restrooms! The most extraordinary experience was our Night Walking Tour of the historic homes with Kevin that opened up the city at night for us. This wonderful concierge loves this city and so did we. We would defintely come back for another trip and stay at the Courtyard with its terrific staff. It was a Wow experience!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Courtyard by Marriott Charleston Historic District

Address: 125 Calhoun St, Charleston, SC 29401
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Charleston
#13 Romantic Hotel in Charleston
#29 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charleston Historic District 3*
Number of rooms: 177
Official Description (provided by the hotel):
Courtyard by Marriott Charleston Historic District hotel in downtown Charleston is just steps from King Street boutique shopping, SPAWAR, Boeing and the Charleston Joint Base. It also boasts the largest Marriott Meeting space in the Historic District and offers flexible event space perfect for anything from board meetings to black-tie affairs. Our downtown Charleston hotel's exciting location makes anytime the perfect time to visit this charming Southern jewel. Conveniently located near I-26 and I-526, this Charleston hotel's historic downtown location offers breathtaking cityscapes and attractions that sparkle all year long. From sun-dappled water views of the Battery and beaches to the historic homes and gardens, visitors fall in love with all this Southern city has to offer. Tempt your palate with low-country cuisine, marvel at the city's unique culture, arts and recreation. Charleston is a distinctive destination and our Charleston downtown hotel boasts a fantastic location for business and leisure ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Historic District Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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