We had a wonderful stay at the Sheraton - they even gave us a free upgrade to the club level. The pool was clean and well mantained. The lobby was very nice and I appreciated the internet services available. The Starbucks had only limited hours. I would absolutely stay there again. We have stayed at other Sheratons, and while it may not have all the services or luxury of some of these, it was still a very comfortable and nice stay. Having the restaurant downstairs is a bonus, and is the very close locattion to the Tanger Outlet Mall.

I had read some negative reviews about this hotel on Trip Advisor as well as other websites so I was hesitant when making the reservations. My husband and I were very pleasantly surprised. The hotel lobby was spotless; the employees were very helpful and customer service oriented; the restaurant food was delicious; the pool area was beautiful; and most important of all, our room was very clean and tastefully decorated. We had a small problem with the television but it was corrected almost immediately by a member of the engineering staff. A microfridge in the room would have been nice but we were fine without this amenity. Since our son is stationed nearby at Charleston Air Force Base, I am sure that we will be staying there again. Thanks, Sheraton for a very nice trip!!! We look forward to staying with you again very soon.

I don't know if I just had a run of bad luck, or if this establishment needs help. The front desk team is responsive and most are together and professional. Check in went well. We discovered that there was no hair dryer in our room, called about it twice, then one was delivered. Coffee in room was only replenished if we called each day. Toiletries were never replenished throughout our four day stay. Front desk erroneously had us checking out one day earlier than our reservation, so our room was not cleaned one of the days. When a property advertises certain amenities, I expect them to be there. I travel a great deal, generally for work, and have not ever encountered such a comedy of errors..or is this deliberate neglect?

This is a larger property than many hotels in the area. With its proximity to the airport and the very abundant meeting spaces, it's reasonable to expect this is a property that caters ore to medium size meetings than it does families and business travelers.

Still, there are a lot of touches than have gone buh-bye in the last few years that this property still possesses. There is still a complementary (and very prompt) shuttle to and from the airport. I don't think I waited five minutes after calling the hotel before the shuttle was there to pick me up outside the taxi stand.

The rooms are nice, but certainly a bit dated. A high point: the outlets are actually above the desk. Thank you, thank you, thank you.

Check in wasn't just good - it was excellent. The young, but very skilled professional noticed that my account information was out of date and corrected it. I was a little concerned when I was saw (and smelled) the very musty hallways. However, the room is clean enough and the bedding is comfortable. The furnishings are a bit dated when compared to the tech-friendly properties you see in major cities, but its clear the hotel has put a good amount of money into a soft refurb in the last couple of years. I don't think it's realistic to hope for a hard refurb in the current climate.

There is a pool on the first floor, and it's certainly a product of a bygone era that it's located immediately adjacent to the meeting rooms. You won't see that in a current era property. Good security on getting *into* the pool, which I point out as something many hotels forget. You need a card key to get into the pool area as well as back into the hotel itself. Very sensible.

The restaurant has some odd hours, but the bar made up for it. Excellent service from two very overworked young people who managed to take care of a reasonably busy room with a lot of good grace, excellent service and friendliness - without crossing the line into TGI Friday's penchant for "How you guys doing" obnoxious interruption.

No, this isn't the George V. But it's a nice, respectable property that's quiet, well maintained for its age and clearly putting effort into propping up a bit of a dowager with very good service.

Smokers beware: This property has a very strict no-smoking policy and may charge you a $200 fee if they find any signs of smoking in a room. Personally, I'm all over that. But our smoking travelers should be forewarned.