Let me start with the pluses. The location is great. You can easily walk to the market, the galleries, famous old houses, good resaurants and the water. The overall service was very good, and the public rooms were inviting. The rooms featured comfortable beds and a pair of upholstered straight-back chairs. There was room for our clothes and for our suitcases. The bathroom was small and the amenities very basic but sufficient. The small shower offered abundant hot water. We had buffet breakfast in the Barbados Room and found it adequet; the "hot food" was not very warm, but the freshly prepared omelets were excellent. The staff was helpful and attentive.
There was also a down-side. We were with a Roads Scholars group and were served four dinners in-house. The food was abysmal and the understaffed servers often could not get the food out or the coffee poured. We found good food at Elii's Table just down the street. Our first room was on the sixth floor facing Queen Street. We had to move because the vibration from the heating system made it difficult to sleep, even with earplugs. Our second room was across the hall on third floor. This room was sunnier and quieter - except for the construction below our windows during the day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 7, 2013
Dear David L
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We would like to thank you for your TripAdvisor review. All of your comments, both good and constructive have been reviewed with our staff. It is our goal to provide Four Star service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.