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“A True Gem” 5 of 5 stars
Review of Belmond Charleston Place

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Belmond Charleston Place
4.5 of 5 Hotel   |   205 Meeting Street, Charleston, SC 29401   |  
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Ranked #13 of 54 Hotels in Charleston
Charleston
1 review
“A True Gem”
5 of 5 stars Reviewed July 30, 2014

Top of the line hotel for meetings, events, pleasure travel. Stayed 9 days-meeting and pleasure. I was treated like a princess every single day. Excellent staff, food and hotel in a truly lovely city.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, August 5, 2014
Dear Christal M,

Thank you for your kind review of Belmond Charleston Place. We are so happy to hear that you enjoyed your stay with us and we appreciate your kind words regarding our staff, as we all try our best to provide our guests with excellent customer service. We hope you will choose to come back and stay with us again soon!

Sincerely,
Paul Stracey
General Manager
Belmond Charleston Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,669 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
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  • Italian first
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English first
Covington, VA
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 29, 2014

With a 5-star rating, our expectations were high. However, beginning with check-in, our experience was disappointing. Two front desk agents were on duty, and one was yelling loudly at the other during our check-in. No one seemed eager to help or was even interested. While the rooms were well appointed and nice, the check-in experience and lack of interest from the employees throughout the hotel put a damper on our stay. We would not stay there again. The Charleston Place is no comparison to Sea Island in Georgia,The Greenbrier in West Virginia or Torrey Pines in San Diego.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 29, 2014

We are a family of 5 and came for a 5 day vacation in Charleston. We absolutely loved this hotel! It is walking distance to all the great restaurants and tours. It was also walking distance to Rainbow Row and the beautiful sights of the water. We were also walking distance to King Street, which offers a wide variety of retail stores and restaurants. We went to the pool everyday and we loved it. One day it rained and it was wonderful to be able to swim under the retractable roof! The rooms were VERY spacious and very comfortable. The staff comes in and "turns down" the room in the early evening so that was nice as well. The concierge and staff were very helpful when we asked for help and/or directions. We would definitely stay here again!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, July 31, 2014
Dear Michelle L,

We are so glad that you and your family enjoyed your vacation and your stay with us. We are also happy to hear that you enjoyed our central location in the heart of Charleston as well as our pool with the retractable roof. Thank you for your kind words and we hope to welcome you and your family back again soon!

Sincerely,
Paul Stracey
General Manager
Belmond Charleston Place
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Charleston
1 review
5 of 5 stars Reviewed July 28, 2014

We were treated like royalty. The hotel was super nice and the service went above and beyond. I really never wanted to leave the hotel ! And in such a perfect location. Within walking distance from everything

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, July 31, 2014
Dear Tina E,

Thank you for your kind review and for choosing to spend your Anniversary at Belmond Charleston Place. We are delighted to hear that you enjoyed the hotel and the service, as we pride ourselves on having excellent customer service. We hope to welcome you back to Charleston again soon!

Sincerely,
Paul Stracey
General Manager
Belmond Charleston Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2014

Stayed at the Belmond/Charleston Place in July 2014. We were first provided a room on the 3rd floor which was very worn and humid. After requesting a different room, the front desk associate worked to locate another room (8th floor) & it was much nicer. Rooms on the 7th and 8th floor access the Concierge level which provide beverages, continental breakfast, and evening desserts and coffee. The staff working the concierge level are thoughful and friendly. If you miss the continental breakfast, Starbucks is located in the same block as the hotel, on the King Street side. The Lobby Concierge is worth a visit if you need assistance locating a restaurant or booking reservations, very helpful! This hotel is located in the center of some nice shops which are easily accessible through indoor a/c hallways which exit onto Meeting or King Street. There is a city-owned parking garage on the block with in/out privileges (for hotel guests) which accepts cash or credit.
Our room was not a rennovated room but it was very comfortable and clean. However, we were bitten by ants multiple times in the bathroom. Renovations were being done on some of the lower floors near Market & King, but the construction did not disturb us. Overall a good choice and concierge level ammenities are an added plus!

Room Tip: Ask for a renovated room or one on concierge floors 7 or 8. The odd number rooms on 8th floor looked...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, July 31, 2014
Dear travelmoretoCA,

We are delighted to hear that you enjoyed your stay with us at Belmond Charleston Place. Thank you for your kind words regarding our staff and Concierge, as we always try our best to assist guests and make their experience a memorable one. We hope to welcome you back again in the future!

Sincerely,
Paul Stracey
General Manager
Belmond Charleston Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morristown, New Jersey
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 28, 2014

Excellent location with total quality and hospitality. Take the Premier Room which was recently upgraded. It was very comfortable and nice. The only issue is they will charge $15/day if you want a coffee maker. The Palmetto Café offered several coffee choices, all French press which was definitely a value add!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, July 31, 2014
Dear ShariNJ,

Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us and that you had the opportunity to experience one of our newly redesigned Premier Rooms. We hope to welcome you back again soon!

Sincerely,
Paul Stracey
General Manager
Belmond Charleston Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston
1 review
5 of 5 stars Reviewed July 28, 2014

Wife and I stayed at Charleston place for a weekend getaway with some friends. Beautiful and comfortable hotel in the heart of everything. Staff caters to your every desire and no detail is overlooked. Will definitely stay there again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlestonPlace, General Manager at Belmond Charleston Place, responded to this review, July 31, 2014
Dear Joshua T,

We are so happy to hear that you and your wife enjoyed your weekend stay with us. Thank you for your kind words regarding our staff, as we pride ourselves on having excellent customer service. We look forward to welcoming you back again soon!

Sincerely,
Paul Stracey
General Manager
Belmond Charleston Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Charleston Place

Address: 205 Meeting Street, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Charleston
#9 Luxury Hotel in Charleston
#11 Family Hotel in Charleston
#12 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Belmond Charleston Place 4.5*
Number of rooms: 440
Official Description (provided by the hotel):
Historic Charleston’s premier hotel just minutes from famous homes, museums and churches. World-class luxurious accommodations including a full-service European spa; rooftop pool; “The Club,” a private concierge level located on the top two floors; award-winning dining; 28 exclusive boutiques and the legendary Orient-Express service, all in the heart of downtown. ... more   less 
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Also Known As:
Charleston Place By Orient-Express Hotel Charleston
Place Hotel Charleston
Charleston Place Hotel

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