We booked thru our platinum Am Exp and received our room early, at 11:30 a.m., received the promised upgrade, room credit, continental breakfast and late checkout. We booked a Jr. Suite and received the Deluxe Jr. Suite which was a great corner room with a separate living area and bedroom - Room 4C. The manager also sent a bottle of wine and a cheese and fruit plate up to our room around 5:00 which was perfect timing after a day of walking around.

Certainly a nice hotel in a good, but not prime, location. The hotel is modern and does not seem to fit the Charleston ambience. Charleston Grill is a bit stuffy, but the food is well done standard fare.

Service is exceptional although we got a bad dining recommendation from the concierge.

If you're there on business, it's the place to stay. If you want to experience old Charleston, you can do better. Check out the Battery B&B's.

We always stay here when in the charleston area. Great rooms, easy access to all the downtown excitement. The price is high, but you get what you pay for in this case. The only complaint I have, is the absence of an in room coffee maker, but room service was prompt. The desk staff is awesome!

I was just catching up on some reviews and can't believe I haven't posted a review for this hotel. We stayed here in December 2011. Our son was 12 weeks at the time and it was one of the best vacations, largely due to this hotel. After a long drive from Florida, we were upgraded to a junior suite. We had booked with a travel agent and there was a bottle of champagne waiting for us. We had breakfast every morning included in our package and it was outstanding! The service was also fabulous! And we visited the lobby bar several times. Great drinks and great service. There was a beautiful large train display in the lobby. Even if you aren't staying there but you are in the area for the holidays, go check it out. The valet team was so attentive. It was our first trip with our new baby and this stay was perfect. Fabulous location! Oh, and don't forget your bathing suit.... they have an incredible in door pool!