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Charleston Place by Orient-Express: Traveler Reviews

4.5 of 5
205 Meeting Street, Charleston, SC 29401
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Charleston Place by Orient-Express
Ranked #16 of 54 hotels in Charleston
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976 reviews from our community

Traveler rating
    627
    179
    100
    42
    28
See reviews for
Families
171
 
Couples
401
 
Solo
35
 
Business
212
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Charming southern hospitality”
5 of 5 stars Reviewed November 12, 2012

Friends and I spent a glorious weekend in the charming city of Charleston. We were fortunate to have chosen the lovely Charleston Place as our hotel. It is right in the center of historic Charleston, large enough to be lively but friendly enough to feel "small". We enjoyed superb service from the concierge who made restaurant and tour reservations for us, answered our questions and was most cheerful and helpful. The Club Floor that we chose was generous in the extreme. The abundance and quality of food and drink available all day and night was remarkable and the service delightful. Our rooms were traditionally and beautifully decorated, most comfortable and welcoming. The beds and pillows made it a treat to retire. I highly recommend this hotel for your sojourn to Charleston.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pegitas about Charleston Place by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“great location”
4 of 5 stars Reviewed November 11, 2012

I recently spent a long weekend at Charleston Place. The location and staff were excellent. The lobby area was very inviting> That is the good news. The rooms were nothing special and very noisy as the walls were paper thin so you could here everyone and thing. Not a hotel for light sleepers. It is a tough call as the staff went out of their way to make your stay special but I do value my sleep.......Their restaurant Charleston Grill was outstanding.

Room Tip: get a room far away from the elevators
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nyer_9 about Charleston Place by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman, Montana
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Wonderful Stay in Downtown Charleston”
5 of 5 stars Reviewed November 11, 2012

My husband was exhibiting at the SECF (Southeastern Council on Foundations) conference which was held at this hotel. The service was wonderful. Enjoyed the beautiful pool/fitness center area and the charming staff. Absolutely loved the location near fab shopping on King Street.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shelby N about Charleston Place by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
76 reviews 76 reviews
74 hotel reviews
Reviews in 58 cities Reviews in 58 cities
141 helpful votes 141 helpful votes
“Not the place to meet on Meeting St.!”
2 of 5 stars Reviewed November 11, 2012

I'm on the site selection panel for a group that meets three times a year at varying locations around the country. My wife and I arrived last night and everyone else arrives today. I'll have a lot of apologies to make. This place is a joke! The expectation from the group is Sanctuary/Montage/Greenbrier level luxury. This is an all churched up pretender, a poseur. This hotel is immediately "off the list" and I will let my feelings be known to the national group our group belongs to. So if you are booking a meeting or conference expecting a reasonable level of luxury, "this ain't it."

So, "what happened" you say? A good stay starts with a sincere welcome and a good night sleep. Well, last night, we were a late arrival around 9pm and Ted, our rather smug front desker did say "double" something when he gave us our keys. We reserved a king. Got youth hostel doubles. Went back down. Ted said "that's all we have." No offer of "if something comes available, we'll move you." I got the distinct impression that if you book and get the "convention rate," that's all they are going to give you. The old bait and switch. Book a king and for the discounted convention (or any discounted) rate and they are going put you in very uncomfortable youth hostel beds. I"m 6'2" tall and I woke up this morning with my feet hanging a foot off the edge of the bed. My wife and I, after 15 years of marriage, prefer to sleep in the same bed. Not happening in this hovel. I have awakened sore, grumpy, and tired. As I said, a good stay starts with a good night's sleep. Not good, not good at all.

And there's more. The Motel 6-level toilet seat. The tenement house-quality bathroom door. The dirty-when-we-got-here wash cloth, the small TV with half of the channels fuzzy, the phone with the buttons that don't work, and the expensive room service coffee that tastes like instant.

I have never written a review while at a hotel before. This first 10 hours has been so disappointing, I felt a need to warn others as soon as possible. If this is what Charleston is passing off as luxury, then it's just a low expectation, backwater, swamp town. Actually, I do know that the area offers better. The Sanctuary was fabulous and I stayed at another hotel here years ago that was great but I can't remember it's name.

The only reason I gave the hotel 2 stars is because of it's central location. That's it. That's all it has going for it. And it definitely is not worth the price, even at the discounted convention price. I'm out of here tomorrow. Tonight, I'll sleep on the floor. Gotta be more comfortable.

Room Tip: Beware of reserving a king and falling prey to their bait and switch youth hostel doubles.
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Pramstroker about Charleston Place by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlestonPlace, General Manager at Charleston Place by Orient-Express, responded to this review
November 12, 2012
Dear Pramstroker,
I'm truly sorry to learn that you weren't completely happy with your accommodations at the hotel and sorry that our front desk team could not accommodate your request for a king bed when you checked in. As you've read in previous review responses, we always empower our associates to assist in problem solving, so I am sorry that we did not perceive your problem as being as serious as it was to you.

Please also know that we pride ourselves in serving a variety of guests. We often serve as a hotel for groups or meetings and also have many leisure travelers who stay with us. It is our goal to have all of our guests be repeat guests, regardless of whether they are here for buisness or leisure travel. If you are still on property, please contact me so we can try to move you to more suitable accommodations.

Sincerely,
Paul Stracey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, SC
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“wonderful anniversary spot”
5 of 5 stars Reviewed November 10, 2012

My husband and I have celebrated our last three wedding anniversaries here-great couples massage-comfortable rooms, perfect location for walking around Charleston and fabulous dinners at the restaurant~~very helpful staff as well

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kjog about Charleston Place by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Place by Orient-Express

Also Known As:
Charleston Place By Orient-Express Hotel Charleston
Charleston Place By Orient-Express Hotel
Place Hotel Charleston
Charleston Place Hotel
Address: 205 Meeting Street, Charleston, SC 29401
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotels in Charleston
#9 Romantic Hotels in Charleston
#9 Luxury Hotels in Charleston
#15 Family Hotels in Charleston
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Historic Charleston’s premier hotel just minutes from famous homes, museums and churches. World-class luxurious accommodations including a full-service European spa; rooftop pool; “The Club,” a private concierge level located on the top two floors; award-winning dining; 28 exclusive boutiques and the legendary Orient-Express service, all in the heart of downtown. ... more   less 
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