Our hotel was clean. The staff was friendly, and the rooms were beautiful & comfortable.

The only problem we faced was it was Christmas night and all the restaurants in Charleston were closed, save the one in our hotel. When we went to the restaurant to see when we could get a table (realizing it might be a couple of hours), the response was that she had nothing. Her lack of willingness to offer any solutions was extremely disappointing in a service based industry in a chain where my husband is a platinum member. We were thinking we might get a little help from the staff in feeding our family, but there was no help to be offered.

Outside of this, we found the staff helpful & friendly. Won't stay there again though. My husband & I both travel a lot for business, and know that staff is what really sets a stay apart.

I have to say that the front desk staff were stellar. They had an extensive knowledge of their city and never short on great recommendations for food, drinks and activities in Charleston. The rooms are very clean and comfortable. We stayed 2 nights. The showerhead was great. The gym was small but not crowded so you could get a good workout in the morning. Pool was under renovation but we came in the winter so no inconvenience there. Excellent location! We walked everywhere. Never moved our car, which was in self park ($12/day plus tax). overall, we would definitely stay here again on our next trip to Charleston!

My wife and I stayed here during Xmas and should have listened to the other reviews. No hot water for a shower in the morning. Extremely thin walls ..we could hear everything being said and done in the hallway and rooms next to us all night. While the staff was nice there isn't much they can do for thin walls. Would not stay here again.

The second I walked in lobby, i was overwhemed with a chemical smell that i cant describe, but it made me ill and nauseaus. Otherwise, its an ok hotel, other than a you have to park in expensive garage across the street.