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“Good place for two couples staying together!” 4 of 5 stars
Review of Residence Inn Charleston Downtown/Riverview

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Residence Inn Charleston Downtown/Riverview
3.0 of 5 Hotel   |   90 Ripley Point Drive, Charleston, SC 29407 (James Island)   |  
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Ranked #28 of 57 Hotels in Charleston
Troy, New York
Top Contributor
87 reviews 87 reviews
21 hotel reviews
Reviews in 43 cities Reviews in 43 cities
36 helpful votes 36 helpful votes
“Good place for two couples staying together!”
4 of 5 stars Reviewed April 27, 2013

We had a two bedroom/ two bathroom suite that was very convenient for two couples traveling together. The folks at the front desk were very friendly and helpful. The suite was adequate, but could really use some updating. We had to have the shower curtain replaced because it was moldy, and there were also spots of mold in the caulking around the tub. Beds were extremely comfortable, and the shower was great. Breakfasts were varied and filling, and we found the dinners offered on weeknights were tasty and enjoyable. A nice bonus is the shuttle service they offer to the historic district, each evening. It allowed us to eat dinner down there, without worrying about where to park. Had a slight problem with housekeeping one day (we were there for five nights). Soiled towels were removed, but not replaced, in one of the bathrooms. And the overflowing trashcan in the kitchen was not emptied that same day. Other than that, housekeeping did a good job.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Charleston Downtown/Riverview, responded to this review, June 5, 2013
Thanks so much for choosing to stay at the Residence Inn by Marriott and for taking the time to share your travel experience. Two-bedroom suites are PERFECT for couples traveling together and we are so pleased to hear that you enjoyed it and all the amenities the Residence Inn by Marriott has to offer. On a different note, we regret to hear that you experienced mold issues in your bathroom. We take cleanliness and guest issues very seriously as we continuously strive towards guest satisfaction and service excellence.

In regards to the hotel, we stay 100% committed to continually enhancing our facilities; in fact, I trust that you would be highly pleased with the hotel’s upcoming full renovation. We recognize that there are great properties in Charleston and we are completely dedicated to frequent improvements of our facilities and amenities so that we may strive to meet and exceed every guest’s expectations.

Thanks again, and we look forward to welcoming ya'll back in the future.


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Virginia Beach, Virginia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 13, 2013

We stayed for a couple of nights in November with two children aged 9 and 12. We booked family room which was on the coner of the hotel and had a separate sitting room/kitchenette and bedroom. the room was spotless and comfortable, as was the bed - I slept like a log. We used the free shuttle bus in the evenings to get into and out of Charleston which was great and meant we could enjoy cocktails and drinks without worrying about driving. In the day we parked downtown which was about a 10 minute drive if that, and was fine. As we are used to UK prices for parking we didn't feel it was too onerous for the day - $12 I believe.
The staff were super friendly and helpful and the breakfast was good too plenty of choice and fresh food which doesn't always happen.
The weather was warm enough to enjoy a dip in the pool which after a day sightseeing was a nice way to relax. the pool area was clean and pleasant with lounge chairs and groups of tables and chairs too.
Although the hotel is not in the historic district it is very close, with a drop in price to match which means you have more money to spend going out, and the free shuttle is a real bonus in the evenings. I would whole heartedly recommend this hotel.

Room Tip: choose a high floor .
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Charleston Downtown/Riverview, responded to this review, June 5, 2013
Dear Alison R,

Thank you so much for the great review. We truly appreciate you taking the time to share your experience with other travelers and for choosing to stay at the Residence Inn by Marriott. We hope we have the pleasure of welcoming ya'll back in the future. Thanks again, and we hope all is well with you and your family!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, Rhode Island
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 11, 2013

We had a 1 BR Suite that was in dire need of a refurbishment. The mattress was so soft my back hurt for 3 days after our stay. The carpet was bare in places and the bottom molding had gouge marks in the wood. If it wasn't for the attentive staff and the courtesy van to historic downtown Charleston, this rating would be even lower.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Charleston Downtown/Riverview, responded to this review, June 5, 2013
Dear Linderd,

Thank you for taking the time to share your travel experience. We are happy hear that you enjoyed the friendliness of our staff and our shuttle service. In fact, we just received an award from Marriott for the #3 Staff Service Overall out of all Marriotts IN THE WORLD!

In regards to the hotel, we stay 100% committed to continually enhancing our facilities; in fact, I trust that you would be highly pleased with some of the hotel’s planned upcoming renovations. We recognize that there are great properties in Charleston and we are completely dedicated to frequent improvements of our facilities and amenities so that we may strive to meet and exceed every guest’s expectations.

I hope you are able to visit us again as it would be a pleasure to welcome y’all back and to demonstrate our commitment to service excellence. Please contact me directly if you are planning a visit to the area again, and do not hesitate to contact me if I can ever be of any assistance to you.

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2013

Clean room --had a 2 BR Suite w/2 bathrooms -perfect amount of room for 2 couples /kitchen area had all we needed to cook a quick dinner. Great location to stay for the Cooper River Bridge Run... only about 5 min from downtown to park one car then drive over the bridge to Mount Pleasant for the Start Line.... will return next year!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Charleston Downtown/Riverview, responded to this review, June 5, 2013
Thank you so much for the kind words and for choosing to stay at the Residence Inn by Marriott Charleston Downtown/Riverview. We are pleased to hear you enjoyed your stay and look forward to welcoming you back next year!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2013

Recent stay was all that was promised and much more. Needed handicap access shower. Large room at no extra charge..2 bedrooms. Clean, great location but best of all ...the great front desk staff...Devon. Thoughtful, helpful, pleasant. Breakfast busy and somewhat hectic but well stocked and constantly attended.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Charleston Downtown/Riverview, responded to this review, June 5, 2013
Thanks so much for the kind review. We are so happy to hear that the suite fit your handicapped needs. We understand the importance of accessibility when traveling and are pleased you enjoyed your stay. We will make sure to pass on your compliments to Devon. She is a true asset to our hotel and to our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 5, 2013

I stayed here recently for buisness. It is a really nice place and very clean. The staff was amazingly courteous. My favorite thing about it is the free shuttle service into downtown. Anyone who knows Charleston knows that finding parking downtown can be really difficult so having this service is a huge plus! The negatives are breakfast is really crowded, but that could just be time of year and if crowds don't bother you than this won't be an issue. I also did not know the hotel is pet friendly. Not being a dog owner, I was not ecstatic about being woken up every morning because of a barking dog on the floor below me. If you don't mind dogs or their barking then this shouldn't be an issue. This is the only reason I may not stay here again, not a dog fan. However, that aside the place is great!

Room Tip: If you want to be away from pet sounds request a 3rd or 4th floor room. The hotel was full when I st...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Charleston Downtown/Riverview, responded to this review, June 5, 2013
Thanks so much for taking the time to share your experience with other travelers! We are so happy to hear that you enjoyed your overall stay and the amenities offered. Just to update you-- On busier days, we have opened our meeting space to add extra seating for our guests. With outside seating, the breakfast area seating, and this additional option in the meeting room, we have found that our guests have plenty of room... even at full occupancy.

On another note, we regret to hear that you were awakened by a barking dog. Should we have been notified, we would have been happy to have moved your room or corrected the issue directly with the guest of the barking dog immediately. Guest satisfaction and service excellence is our number one priority and we do what we can to make our guests feel as if they are at their home away from home.

Thanks again for choosing to stay at the Residence Inn by Marriott. We hope to see you in the future so you can see for yourself the changes we have made.


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
myrtle beach
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 3, 2013

This is a great Marriott. We often stay here when our son has to go to MUSC Children's Hospital. The front desk staff is EXCELLENT! The hotel is well maintained and clean. Ask for a balcony suite. We requested a quiet balcony room, and got just what we wanted. You can't go wrong staying here.

Room Tip: Ask for a room with a balcony
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Charleston Downtown/Riverview, responded to this review, April 4, 2013
Thank you so much for taking the time to share your experience with other travelers. We look forward to seeing you next time you are in town. Thanks for choosing to stay with us!


Yours in hospitality,

Katie Register
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charleston Downtown/Riverview

Address: 90 Ripley Point Drive, Charleston, SC 29407
Location: United States > South Carolina > Coastal South Carolina > Charleston > James Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Charleston
#25 Family Hotel in Charleston
#33 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charleston Downtown/Riverview 3*
Number of rooms: 119
Official Description (provided by the hotel):
Residence Inn by Marriott Charleston Downtown/Riverview is just 1.5 miles from the Historic District and is close to The Citadel, College of Charleston, Roper Hospital and MUSC. Your next business meeting will be a success in our Ashley Meeting Room, perfect for board meetings. Conveniently located near I-26 and I-526, this downtown Charleston hotel will prove to be your home away from home. From breathtaking views of the Battery and beaches to the historic homes and plantations, guests will fall in love with all this Southern City has to offer. Charleston will leave you in awe with its unique culture, low-country dining, arts and recreation. With fantastic amenities, the Residence Inn by Marriott Charleston Downtown/Riverview is the ideal choice whether traveling for business or leisure. ... more   less 
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Also Known As:
Residence Inn Charleston Downtown/Riverview Hotel Charleston
Charleston Residence Inn

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