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“Romantic Get-Away ” 4 of 5 stars
Review of SpringHill Suites Charleston Downtown/Riverview

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SpringHill Suites Charleston Downtown/Riverview
3.0 of 5 Hotel   |   98 Ripley Point Drive, Charleston, SC 29407 (James Island)   |  
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Special Offer
Free Parking
Ranked #32 of 57 Hotels in Charleston
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Romantic Get-Away ”
4 of 5 stars Reviewed February 8, 2014

The staff is insanely polite and friendly. The room was clean and smelled fresh. The parking was convenient. The breakfast was adequate. The ground level entry is gorgeous. We had a great overall experience. We definitely recommend this hotel!

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, February 11, 2014
Dear JenWinstead,

Thank you so much for the wonderful review you've shared with other travelers on Trip Advisor!

Our staff is truly great at showing our guests what true "Southern Hospitality" is like, and we are so happy to hear that this is exactly what you experienced!

We have recently renovated our grand entry and are very proud of the beautification process the hotel is going through currently. Thank you for letting us know how much you appreciated it.

We are truly grateful for you choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview when traveling to Charleston. We hope to welcome you back soon. Until then, take care!

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 5, 2014

Staying at this hotel was a last minute decision. Made the reservation at 4:30 and checked in at 5:30. Colin greeted me with a smile, welcomed me to the property and let me know if I needed anything he was happy to help. He also told me about the shuttle service and gave me the schedule. As I was heading down some stairs, up came the shuttle driver Stanley. He stopped to introduce himself and said to hop in the shuttle. Along the way to the Historic District, Stanley asked where everyone was going (there were several people on the bus). He made recommendations, gave directions, etc. Great value, GREAT location, Awesome staff!!!!! Free parking too! I am only here for one night and will be leaving early in the morning but I will definitely plan to stay here on future trips.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, February 9, 2014
Dear bjkennedy,

Hope all is well in beautiful Georgia today! Thank you so much for taking the time to share such a wonderful review with us as well as other travelers on Trip Advisor.

We take so much pride in our amazing staff! Collin and Stanley are just a couple of our many shining stars, and I will make sure your great comments are passed on to them! I am happy to hear that you were able to take advantage of the plentiful amenities we provide and that you plan to return in the future!

Thank you for choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview, and we look forward to welcoming you back soon!

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, Virginia
1 review
3 of 5 stars Reviewed January 27, 2014

The staff is very helpful and professional. The activities sponsored by the hotel offer guests much more than a room. The shuttle is a great way to see the city. That said, the rooms are far from adequate and in no way resemble the current SHS floor plans. The bed is crowded into the room and the air conditioning unit blows directly on the bed, they are probably only a foot apart if that much. There is no wardrobe/closet. The rack to hang your clothes is very small and reminds me of one at a Motel 6. The is only one very, and I mean very, small drawer for folding clothes, nowhere near the space you have in a more modern SHS property. The window in the sleeping area was missing the sheers, meaning it was black out shades or nothing. We told the desk and it was not corrected in the three days we stayed there. In short, the staff does an outstanding job, with the exception of addressing the above issue, but the property needs to be updated badly.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, January 28, 2014
Dear ReturningNative,

We hope you are keeping warm in Virginia! We greatly appreciate the honest and opinioned review you've shared with us and other travelers!

First off, thank you for the great comments about our staff. They take great pride in their careers and make us very proud! I will make sure your comments are passed on to them. However, I am sincerely sorry that the issues you experienced were not taken care of in a timely manner and that we were not able to sense your discontent during your stay.

We are currently in the stages of a beautiful renovation and would love to show you our commitment to complete guest satisfaction once we are complete. If you would please contact me at erin.thomson@marriott.com, I'd love to work with you towards a personal resolution for the inconveniences you suffered during your stay.

It is my hope that we will be able to welcome you back to the SpringHill Suites by Marriott Charleston Downtown/Riverview in the near future. Thank you again for choosing our hotel and sharing your experience!

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2014

We were staying here while visiting MUSC for several days. Our Housekeeper (Janessa) was wonderful! This was a great experience and the employees worked hard to insure our stay was as good as it could be. The hotel was close enough to downtown and they had a shuttle that would take you to nearby places. It's currently being renovated and there were no inconveniences due to the renovation. Great value!!

Room Tip: I believe all rooms have good views of either the marsh or the marina.
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, January 26, 2014
Dear Casey 904,

Thank you for taking the time to share your great experience with us as well as other travelers on Trip Advisor!

Janessa, along with the rest of our staff, is definitely a great example of what true "Southern Hospitality" is and we are happy to hear this is what you experienced!! We are constantly striving to enhance and beautify our property and have much pride in it. Our management team has a very solid plan in place to make sure our guests are not inconvenienced by the current renovations and thank you for realizing this!

We thank you so much for choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview! We hope to welcome you back soon. Until then, take care!

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2014

If you can stand not staying downtown, this is a good alternative. It is less expensive than downtown hotels and only a quick drive away. The staff is very helpful and friendly. The hotel was clean. The breakfast included many hot items and was pretty impressive.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, January 26, 2014
Dear Scott G,

We hope all is well in North Carolina! We are so grateful that you are able to share your experience with other travelers on Trip Advisor!

I am so happy to hear that our staff were most accomodating and able to meet and exceed your expectations! Being that we are not in the heart of the historic district, we are able to offer all of our fantastic amenities at a price that won't break the bank. Don't forget, we also have an evening shuttle into the historic district for those who want to explore our beautiful city!

We appreciate you choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview! We hope you are able to return soon.

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 16, 2014

Close to downtown but due to a highway bridge not accessible by foot. Otherwise a good budget choice. Afternoon/evening shuttle to downtown. Very limited food choices in direct vicinity. No airport shuttle.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, January 20, 2014
Dear Christoph H,

We appreciate the time you took to write your opinioned review on Trip Advisor!

I am sincerely sorry for any inconveniences you suffered due to the location of our hotel. Although we do not claim to be in the historic district, our area is still considered "downtown". We are happy you were able to take advantage of the evening shuttle!

Even though we do not offer an airport shuttle, we have front desk agents on staff 24/7 to help you with needs such as this. If given the chance, I'm sure they would have loved to help you with your transportation needs. Usually, round trip fares from the airport to our hotel is around $60.00.

We would love to welcome you back when you return to Charleston. Should that ever be the case, please feel free to contact me directly and I've love to help personally coordinate your reservation. Thank you for choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview!

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
1 review
3 of 5 stars Reviewed January 16, 2014 via mobile

My biggest complaint was that the carpet felt really sticky and the in general the room felt very used. However, they were in the process of beginning to renovate so I expect that feeling to be gone soon. Also, all of the staff was incredibly friendly and helpful. It was a good choice.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, January 20, 2014
Dear Griffin V,

Hope all is well in Italy! Thank you for sharing your honest review with other travelers on Trip Advisor.

I do apologize for not meeting and exceeding your expectations when it came to the cleanliness of your room. We are really excited about our current renovations, and sure you will be as well once they are finished!

We appreciate the generous comments regarding our staff. We are continually striving to reach 100% customer service excellence.

We hope that we can welcome you back on your next trip to Charleston to show you our commitment to complete guest satisfaction. Until then, take care! Thank you for choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview.

Yours In Hospitality,

Erin Thomson
Sales Manager
erin.thomson@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Charleston Downtown/Riverview

Address: 98 Ripley Point Drive, Charleston, SC 29407
Location: United States > South Carolina > Coastal South Carolina > Charleston > James Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Charleston
#30 Family Hotel in Charleston
#32 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charleston Downtown/Riverview 3*
Number of rooms: 123
Official Description (provided by the hotel):
Come stay at the SpringHill Suites by Marriott Charleston Riverview, the ideal choice when traveling to Charleston for business, family vacations, or romantic getaways. Conveniently located near MUSC and Roper Hospital, you will find your inspiration at the SpringHill Suites. From the moment you enter this downtown Charleston hotel located 1.5 mi from the bustling historic district, you will find breathtaking views, old world charm, and unpretentious southern hospitality. Our spacious all-suite hotel's service amenities are designed to fit your lifestyle- with suites that are 25% bigger than average hotel rooms. We'll spoil you with amenities such as free WIFI, complimentary deluxe continental breakfast, complimentary evening shuttle to the historic district (5pm-11pm), and an outdoor pool & whirlpool… just to name a few! So, what are you waiting for? Come stay at the SpringHill Suites by Marriott and let us show you what Charleston is all about! ... more   less 
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Also Known As:
Springhill Suites Charleston Downtown/Riverview Hotel Charleston

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